Woop. Avis 614

Brilliant company and breakdown cover is amazing. Had to use them and the service was excellent. Would definitely recommend for young drivers.

easy to use website but not heard from the black box company yet after 10 days

Expensive but not as dear as other companies. Straight forward online application. There was a problem accepting payment online but this was fairly quickly resolved by telephone. Black box fitting was easy to arrange and the man who fixed it could not have been nicer.

Very pleased, friendly staff.It was not expensive. It did not take time

Very easy, competitive

Simple to set up and competitive, highly recommend

Would definitely recommend Excellent service reasonable priced insurance

I put my details in a got a quote. I then checked my emails to see if I had revived the quote but I couldn’t find it. I then re entered my details and got a quote which was not expensive. Unfortunately I agreed to that quote later to find the cheaper quote in my junk mail. I paid cause it was late at night and I need to get insured. I’d say call them before you pay for anything.

Thought they was ok. I had my policy for a year with them. My policy was due to run out yesterday but I've woken up to them taking money from my account for a new policy. Fuming. Rang twice to make sure it wasnt going to renew and also emailed them. Now I'm a hundred quid down and still unaware of if this will get sorted...

Good prices but they cannot communicate effectively, which can lead you in a rut if you make one minor mistake.

The company have cancelled my insurance policy for Non-Payment, however I was not informed in writing as set out by their policy documents under section 2a. of the general conditions. I have had sufficient balance to have the funds debited from my account on each occasion that they were due to be taken from me, the funds were debited and on two occasions were later returned to my bank account, only NatWest would know why at this point. Unaware of this I had received a phone apparently on the 21/10/2019 with no voicemail giving me 7 days notice, but I have no record of this call and was working in an office which lacks service so this inbound call would not have appeared on my mobile. One phone call also shows their lack of urgency to collect the payment due on 04/10/219 and makes me wonder how can I be given notice if i'm not notified? They should have called more than once or left a voicemail or communicated in a different modern fashion.
In addition they have been inconsistent in the manner that they communicate to me and I discussed a different matter on 07/10/2019 (after the money was debited from my account when due 04/10/2019) and no mention of this non-payment, was brought up when I received my response on the 9th of October.
I had a missed payment previously when I was on holiday and had money taken out in Euros back in May and was reached out by e-mail, but this time I was not reached out at all via this method. They're adamant that they followed the procedure set out, but these are not clear and ambiguous in section 2a, they do not make it clear how they communicate other than one written letter which was apparently sent on the 16th (never received on my end and was not a recorded delivery as proof).

They had sent a letter on 28/10/2019 as set out in their procedure to infrom me that my policy had been cancelled, but this took 5 days to come through the letterbox I saw this in the evening of the 01/11/2019. I received a text message and the only text message informing me that I must pay £128.93 and that a letter was sent about this, but no reason what the letter was actually for this was on the 30/10/2019. I paid this immediately with no hesitation in a panic as it was only this point that I was aware my payments had not been processed.

I understand that insurance can be cancelled for non-payment, but when the money had been taken from me (04/10/2019) and from what they had told me they did not know it was refunded till the following week, I feel that I have become victim of a harsh outcome for an innocent non-payment. The communications were poor and I was only aware that my policy was cancelled until it was too late.
They stated that I should check my bank balances more frequently, which I do but with so many things in and out, yet knowing I have a lot more than enough to cover the D/D, I didn't feel the need to do this.
I e-mailed them requesting a reinstatement on 04/11/2019, but never even received a response. It's as if they do not use e-mail anymore?.
So i made a phone call when their lines opened on the Tuesday 05/11/2019 after waiting for a response on the Monday.
After speaking to three representatives 1 of which passed non of the circumstances I have mentioned to the underwriters, I received a phone call today 06/11/2019 in regards to the response.
They (the underwriters) have refused to re insure or reinstate the policy on the basis that they don't insure drivers with cancelled policies and also because of previously bad driving, this raised a question in my head. If the insurance was reinstated it wouldn't have a cancelled policy, it will be my existing policy continued till February 3rd.
I have been consistent with my driving and was renewed last year with a record that was worse than this years driving had been, so why would they allow me to renew if my driving was bad last policy?

As a result of the cancellation I have paid £40 in additional admin fees and late fees for the cancellation, I will have to state that terms have been imposed previously with every new policy (meaning a drastic increase in premiums) and as I only had two D/D left to go out of my account and the policy nearly finishing I have missed on my 2 year NCB certificate.

Formal complaint raised with FOS and Woop themselves.

Excellent service, easy to use wedsite.

I asked for a morning slot came first thing. He was very polite, fast and got the job done. Highly recommend. I understand I probably sound like an employee but i can tell ya i'm not.

Insurance company seems to be ok so far but be aware that they refuse to allow you to do anything to your car, including installing a dashcam as apparently if you hardwire it into your car you are making a modification yet when installing your blackbox their installation company offer to install a dashcam for £99. So does that mean that customers who choose to have this done also have their policies invalidated.

Good customer service