World Fitness Australia Avis 

Ordered on the 23rd March. One of the items which said it had been dispatched and I was given a tracking number for was then cancelled with only a generic email response. I was able to get a similar product but this was on my request not given to me as an option. I let this go and understood things must have been crazy due to the pandemic. The other items I ordered have not been received after 4 weeks. I have emailed multiple times which have been replied to within a quick timeframe. But with no real answer to where my items were, just that they have been dispatched. Have contacted the courier company which haven’t received the freight. Was not going to write a review but feeling quite disappointed after having to keep chasing my items with no real answers

Great Service from Fitness Australia - they did all they could to deliver me quickly during these crazy times ! Thank you !

Finding dumbbells for a reasonable price is close to impossible at the moment. Luckily, World Fitness Australia had the dumbbells I needed and I didn’t have to break the bank for them.
They confirmed my order on the same day and gave me constant delivery updates. Delivery from their Victorian warehouse to my NSW address only took 3 business days. Would purchase gym equipment from them again.

I ordered the Body Iron Commercial Pro Lat Pulldown /Low Row Combo Machine 110 kg
SKU: 110KGLAT. Awesome price for a combo like this. The salesman was really helpfull regarding freight, and how I wanted to organise payment. It came quickly, but one of the top weight plate guide bushes was damaged in transport. Even with the crazy Covid 19 situation, which kicked in just as it arrived, they answered my email explaining the situation immediately, and simply sent a whole new plate, also then following up to make sure it arrived. Impressive customer service. The machine is well designed, so is also simple to assemble, one person can do it easily. Although its a basic unit, its very strong and smooth, plenty of weight, with a very good seat pad and rollers. The design/transfer from pulldown to low row works really well, and it feels as good and solid as single, specifically built units, in fact, better than many. It will cater to any size person. I'm more than impressed.

High quality products, great price, love my new additions to the home gym!!!!

Buying from World Fitness is always a positive experience

I received the confirmation that my order was in transit and then I received an email saying the order was cancelled. I understand that you guys were inundated but it points to a problems in your systems. The confirmation said that the order was packed and I even received a tracking number. I inquired a few days later as to why the tracking number was not working and you said that it may take a day or two so even after this amount of time your system did not know you had either double sold the stock or whatever happened.

Great transaction ; I found what I wanted on the easy-to-navigate website and within 4 days the product was there at my house , as advertised.

Excellent service under pressure and quick delivery considering current circumstances. Prompt reply to any questions.

Great range and user friendly website. Their e commerce setup was excellent, when I changed my mind post order to swap one product for another it was no problem at all, and an email with an easy link to make the additional payment was very simple. Good responsiveness on email help enquiries, especially considering their busyness at the moment. Would definitely shop here again.

Good customer service, delivery was slow but to be expected with what is currently going on

Great product with reasonable price, and most important, fast delivery despite encounter busy workload amid Covid shutdown.

Very happy!
Thank you

Although swamped at this time, managed to keep communicating and to ship the order ASAP. Very impressed.

Order was correct and considering the situation delivery was reasonably quick.

Great products. Great staff

Good range of products at good prices. E-commerce website was easy to use. Products arrived promptly, even during the recent chaos of Covid-19 & gym shutdowns. It was a relief that I could track the shipping progress with the tracking code.

(And the delivery company that WFA used, actually delivered to my door, and rang me when they arrived. It sounds like such a small detail, but I'm so relieved that WFA didn't use StarTrack, the worst delivery company in Australia. Don't ever use StarTrack!)

Product was pretty solid for the price I paid.
Customer service was responsive with shipments taking longer than usual due to the coronavirus.

Excellent service. Quick and reliable.