Do not book - warning to all customers. Booked separate flights and both times they tried to charge extra due to “technical issues”. With one of the bookings I had to return a day later than planned... Voir plus
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Lisez les avis des autres
World Tour Store is a reliable service, and they’re always here to help you out! They genuinely care about your journey, and you're bound to love your experience, insha Allah. Feel free to reach out... Voir plus
Thank you Yash. I received an Excellent service from Yash at this flight Agency. His patience, clear explanations and genuine care made the booking process smooth and trustworthy. He restored my conf... Voir plus
Customer Service is excellent 👌 I was late for checking in and one of the customer services helped me out her name is Bhavna Dutt she is brilliant bravo thank you
À propos de l'entreprise
Écrit par l'entreprise
World Tour Store strongly believes and follows the concept of “Travel with a Smile”. Our team at World tour Store are passionate travellers themselves, and strive to provide you with the best experience you deserve. We understand the ever-evolving needs of travellers, and ensure every trip is planned to perfection. So, whether you are travelling to see your loved ones, up a business trip, a leisure holiday or an adventurous excursion- just let us know your travel needs, budget and specific desires & we'll plan and organize for you the Most Memorable Holiday! Complementing our decades long industry exposure, we have built strong corporate alliance with over 200 airlines and thousands of renowned hotels globally. This enables World Tour Store to offer you an exclusive deal each time you fly which would rightly fit your budget. Our easy payments schemes are designed to support you further, as we will always make you smile when you travel.
Coordonnées de contact
No 1 George Williams Way, CO1 2JS, Colchester, Royaume-Uni
- 02039704141
- info@worldtourstore.co.uk
- worldtourstore.co.uk
4,3
Excellent
2 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 48 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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she treat me very nice and nicely done…
she treat me very nice and nicely done everything as i liked.Many thanks Bhavna ji
3 août 2026
Avis spontané
Ashish was very helpful,he went out of…
Ashish was very helpful,he went out of his way to find the correct flight times and dates
I would definitely use World Tour Store again
Thanks again Ashish
5 août 2026
Avis spontané
Soniya provides the best customer service
Soniya was amazing in rescheduling my flights and getting new flights and dates to suit my preferences, she’s really awesome, and she provides 24/7 service to meet my travel requirements, the best customer service, thank you so much Soniya.
27 mai 2026
Avis spontané
I would add this point to the…
⭐ 1 Star – Eventually Resolved, But An Extremely Stressful Experience
I booked Emirates flights through World Tour Store and, unfortunately, the experience was extremely stressful from the outset.
Before booking, I specifically checked that the fare included 2 x 23kg checked bags and 1 x 7kg cabin bag per passenger. After payment, I contacted customer service because I had not received confirmation. Rahul told me he would check with the ticketing team, which he did, and said he would confirm everything with me afterwards.
However, the confirmation I received did not include the baggage allowance. When I contacted Rahul again, he denied that our previous conversation had taken place, which was extremely concerning.
Things then became even more frustrating. During one conversation, Amaaira Ruhbaab told me to “take a chill pill,” “have dinner,” and “relax.” I found this completely unacceptable and unprofessional, particularly as I was dealing with flights for elderly parents travelling for medical appointments.
I was also given conflicting information about the booking and was presented with alternative options that involved different baggage allowances and additional costs. At one point, I was told that keeping the original booking would require an additional £80 payment.
I contacted Emirates directly, and they confirmed that the booking was on hold awaiting ticket issuance and that there were no restrictions preventing the tickets from being issued. This made the conflicting information I was receiving from World Tour Store even more frustrating.
After further escalation, Rishi eventually stepped in and resolved the immediate issue by arranging for the tickets to be issued. I appreciate that he ultimately helped get the tickets sorted, although they arrived slightly later than originally promised.
However, Rishi also told me that he would look after my complaint and follow up on everything that had happened. Since then, despite trying to contact him, he no longer answers my calls.
So while the booking was eventually resolved, the complaint and customer-service issues have effectively been left unanswered.
This was a 1-star experience for me.
The problem was not simply the delay in receiving the tickets. It was the combination of poor communication, contradictory information, repeated calls, potential additional charges, and the way I was spoken to when trying to resolve a genuine concern.
I would strongly advise anyone booking through World Tour Store to take screenshots of everything before paying and get all important information confirmed in writing.
The flights were eventually issued, but the amount of stress, uncertainty and time required to get there was completely unnecessary.
4 août 2026
Avis spontané
Réponse de World Tour Store
Dear Salou,
Thank you for taking the time to share your detailed feedback. As discussed during our call, we sincerely apologise for the experience you had with us and for the stress, uncertainty, and inconvenience caused throughout the booking process.
We completely understand that your concern was not only about the time taken to receive the tickets, but also about the conflicting information regarding the booking and baggage allowance, the additional payment discussed, the repeated follow-ups, and most importantly, the manner in which some of your concerns were addressed. We especially regret this given that the travel arrangements were important for your elderly parents and their medical appointments.
We are pleased that, following further escalation, our team was able to arrange the ticket issuance and that your flights were ultimately confirmed. At the same time, we acknowledge that the process should have been much smoother and that you should not have had to make repeated calls to obtain clarity and reassurance.
We also sincerely apologise for any comments or communication during your interactions with our team that made you feel your concerns were not being treated with the professionalism and respect you deserved. This is not the standard of customer service we aim to provide.
As discussed over the call, we have taken your feedback seriously and will share your concerns with the relevant team for internal review. We truly appreciate you taking the time to speak with us and giving us the opportunity to understand your experience better.
If you feel that our efforts to address your concerns and the resolution provided have made a positive difference, we would be grateful if you would consider updating your Trustpilot review to reflect the overall resolution. Your feedback is valuable to us and helps us continue improving our service.
Should you require any further assistance with your booking or future travel arrangements, please feel free to reach out to us. We will be happy to assist.
Once again, thank you for speaking with us, and please accept our sincere apologies for the experience you had.
Kind regards,
Customer Support Team
No refund
I was promised a full refund within 3 - 5 working days after I discovered they had taken funds but not actually booked the flights an were then attempting to extort more money from us. Total Scam do not book!
This review does not highlight how I was gaslight and the fact that it took several interventions and the fact that the refund was only received after direct threats and was nearly two weeks after the fact! Do not book
4 août 2026
Avis spontané
Réponse de World Tour Store
Dear John,
Thank you for sharing your feedback. We are genuinely sorry that your experience left you feeling this way, and we completely understand your frustration regarding the booking and the communication you received during the process.
We would like to sincerely apologise for the inconvenience caused. Following an issue with the booking, we understand that you contacted us after being advised that the reservation could not be confirmed with the airline. Once the matter was raised, our team initiated the refund process and kept the case under follow-up until the refund was completed.
The full refund for the affected reservations was processed on 4 August 2026, and when our team subsequently contacted you on 11 August, you kindly confirmed that the refund had been received.
That said, we acknowledge that the communication throughout the process could have been clearer and more timely. We understand how this may have caused concern, particularly when payment had already been made and the booking could not be confirmed as expected. We sincerely regret the inconvenience and frustration this caused you.
Please be assured that your feedback has been taken seriously and will be shared with the relevant team to help us improve the way we communicate with customers in similar situations.
We are pleased that the refund has now been received, and we sincerely apologise again for the experience you had with us.
Thankyou
World Tour Store
Never had the experience of schedule…
Never had the experience of schedule changing before elsewhere but already had it twice with them. Although excellent customer service experience. Semmi was helpful, polite and made things easy.
1 août 2026
Avis spontané
Jahid Jalal is very helpful.have an…
Jahid Jalal is very helpful.have an issue with the date of return but he sorted out very quickly. Should recommend it to everyone.
2 août 2026
Avis spontané
I was just on a call with Jahid…
I was just on a call with Jahid regarding my flight. He has been super helpful and friendly throughout the call, and successfully booked a ticket that I prefer. An excellent customer service by him!
3 août 2026
Avis spontané
Completely SCAM company
I am updating my review because the situation has only gotten worse.
I have called customer service multiple times to ask about my refund. Every agent gave me a different excuse to delay the process. They kept making false promises and provided inconsistent and misleading information instead of resolving the issue.
It has now been 10 days. My payment was taken immediately, yet I have received neither my flight ticket nor my refund. They continue to hold my money without offering any real solution.
In my experience, this company has been completely unreliable and untrustworthy. I feel extremely disappointed and frustrated by the way I have been treated. I strongly recommend that others think twice before booking flights through this company to avoid going through the same experience.
3 août 2026
Avis spontané
Réponse de World Tour Store
Dear Lindsey wang,
Thank you for sharing your updated feedback. We sincerely apologies for the frustration and uncertainty you experienced regarding your booking and refund.
We understand that your payment was successfully received, but the outbound flight could not be confirmed due to an availability/RBD issue. As the available alternatives were not suitable for you and you decided not to proceed with the travel plans, a full refund request was raised on 24 July 2026.
We would also like to provide some context regarding airline fares and availability. Flight bookings are a dynamic process, with millions of customers making reservations across airlines and travel websites worldwide at any given time. It is possible for a selected itinerary to become unavailable after passenger and payment details have been completed, even if the same itinerary continues to appear temporarily on the website or other platforms. This can occur due to changes in airline inventory, fare availability, or temporarily cached system information. Fares and seat availability are dynamic and can change instantly.
We also acknowledge your concerns regarding the repeated follow-ups and the different timelines provided for the refund and transaction details. We sincerely regret that the communication was not as clear and consistent as it should have been.
As per our records, the booking was cancelled and marked as refunded on 3 August 2026. We also tried reaching you on 13 August and 15 August to provide further assistance, but unfortunately, we were unable to connect with you.
If you have not yet received the refunded amount, please feel free to contact us with your booking details. We will be happy to check the refund status and assist you with the transaction details.
We sincerely apologise for the inconvenience caused and appreciate your patience. We value your feedback and will use it to improve our booking and refund processes.
Should you require any further assistance with your future travel arrangements, please feel free to reach out to us. We will be happy to assist.
Kind regards,
Customer Support Team
Don’t buy plane tickets from this…
Don’t buy plane tickets from this company — it’s a scam company.
They first trick you with low prices to get you to buy the tickets, then claim there are no tickets available and force you to pay extra.
If you refuse and want a refund, they come up with all kinds of excuses to make you wait.
Very bad experience, I do not recommend this company.
24 juillet 2026
Avis spontané
Réponse de World Tour Store
Dear Honglei yang,
Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience you experienced during your booking process.
We understand your concern regarding the fare displayed at the time of booking and the subsequent communication regarding ticket availability and additional charges. We appreciate that being informed that the selected itinerary could no longer be confirmed at the original fare can be disappointing and confusing.
We would also like to provide some context regarding airline fares and availability. Flight bookings are a dynamic process, with millions of customers making reservations across airlines and travel websites worldwide at any given time. It is possible for a selected itinerary to become unavailable after passenger and payment details have been completed, even if the same itinerary continues to appear temporarily on the website or other platforms. This can occur due to changes in airline inventory, fare availability, or temporarily cached system information. Fares and seat availability are dynamic and can change instantly.
We also understand your concerns regarding the refund process and sincerely apologise if the communication or timelines provided to you were not as clear and consistent as expected.
Our team has also tried to contact you to discuss your concerns and assist you further; however, unfortunately, we were unable to connect with you.
We are sorry that your experience did not meet the standard of service we aim to provide. Your feedback has been taken seriously and will be shared with the relevant team to help us improve our booking and refund processes.
If you have any outstanding concerns regarding your booking or refund, please feel free to contact us with your booking details. Our team will be happy to review the matter and assist you further.
Should you require any assistance with your future travel arrangements, please feel free to reach out to us. We will be happy to assist.
Kind regards,
Customer Support Team
Scam alert
Scam alert! The take your money and do not actually book with the airline! They then request additional funding saying the fare has gone up! Check with the airline! All a scam to get you hooked then extort funds!!!
You are promised your cash within 3-5 days, it does not arrive! You are then gaslight when following up. Do not use this agency!
31 juillet 2026
Avis spontané
Réponse de World Tour Store
Dear John,
Thank you for sharing your feedback. We are genuinely sorry that your experience left you feeling this way, and we completely understand your frustration regarding the booking and the communication you received during the process.
We would like to sincerely apologies for the inconvenience caused. Following an issue with the booking, we understand that you contacted us after being advised that the reservation could not be confirmed with the airline. Once the matter was raised, our team initiated the refund process and kept the case under follow-up until the refund was completed.
The full refund for the affected reservations was processed on 4 August 2026, and when our team subsequently contacted you on 11 August, you kindly confirmed that the refund had been received.
That said, we acknowledge that the communication throughout the process could have been clearer and more timely. We understand how this may have caused concern, particularly when payment had already been made and the booking could not be confirmed as expected. We sincerely regret the inconvenience and frustration this caused you.
Please be assured that your feedback has been taken seriously and will be shared with the relevant team to help us improve the way we communicate with customers in similar situations.
We are pleased that the refund has now been received, and we sincerely apologies again for the experience you had with us.
Thankyou
World Tour Store
Exceptional service from Honey!"
Exceptional service from Honey!"
Huge thank you to Honey for organizing our European trip. Honey's attention to detail is unmatched—every recommendation, from hotel locations to local tour suggestions, was spot on. Even when we had a last-minute flight time change, Honey resolved it instantly and updated our transfers without any fuss. It's rare to find this level of dedication and customer care. If you're booking a trip, ask for Honey!
18 juin 2026
Avis spontané
Bhavna from world tour store assisted…
Bhavna from world tour store assisted me and helped me through my booking process , although at first the booking I booked on cheap flights caused complications, Bhavna went above and beyond and assisted me to get the best solution.
29 juillet 2026
Avis spontané
⭐⭐⭐⭐⭐ Excellent Service
⭐⭐⭐⭐⭐ Excellent Service
I had a very positive experience with Soniya at World Tour Store. She was professional, patient, and extremely helpful throughout the entire booking process. She answered all my questions clearly, helped arrange everything smoothly, and made the whole experience stress-free.
Her customer service was outstanding, and she went above and beyond to ensure everything was handled perfectly. I truly appreciate her kindness, efficiency, and dedication.
I highly recommend World Tour Store, especially Soniya, to anyone looking for reliable and professional travel services.
Thank you, Soniya, for your excellent support. I look forward to booking with you again
Kind regards
Ahmed Osman
31 juillet 2026
Avis spontané
So good about staff specialy Honey
31 juillet 2026
Avis spontané
Great service
Great service, Suksham was great help throughout.
Highly recommended
21 juillet 2026
Avis spontané
Worst experience ever!
Worst experience ever!! Do not use this company, Read reviews please. You will book, pay for ticket and the. You will receive a call that your ticket has been cancelled. They will then ask for more money that costs almost another ticket. They will take you round in circles. They don’t refund either. These are scumbags, liars, shameless people. Rishi pretends to be helping after the workers have put the scamming deal through.
30 juin 2026
Avis spontané
Sandy has been a great help in…
Sandy has been a great help in arranging tickets for my family trip. He recommended that I get flexible tickets, and when I had to change dates, I was very grateful for that!
Sandy has been polite and attentive and he has gone out of his way to get the best deal. Thank you Sandy and World Tour Store.
27 juillet 2026
Avis spontané
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