Ordered a suit online but was unsure about sizing so sent an email to ask. Kieron was so helpful and friendly - responded instantly, offered suggestions and even managed to find the exact size we want... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I needed some new Secrid products and this site had the largest selection so ordered a Card Protector and Mini Wallet online. Both items were individually wrapped, came with a separate bran... Voir plus
L'entreprise a répondu
Excellent service. Had a query about my purchase, they replied almost immediately when they opened the next morning. A personal email from a real person, not an automated reply. You don’t get cust... Voir plus
L'entreprise a répondu
The staff at Woven were excellent, really helpful and nothing was a problem to get the suit just right and fitting perfectly before my recent wedding. Definitely would recommend and looking forward... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de smokings
- aussi dans
- Magasin de vêtements
- Service de retouche de vêtements
- Tailleur sur mesure
Écrit par l'entreprise
Woven is an award-winning Gentlemen's Outfitters situated in the heart of Durham City and was born out of a desire to have a more personal approach to men's fashion. We offer a diverse range of tailoring, casual wear, accessories & footwear; alongside wedding packages, suit hire & bespoke made-to-measure services. The woven workshop also offers clothing alterations and dry cleaning all under the same roof. As an independent retailer, we pride ourselves on our customer service, for which we have won numerous awards. We are immensely proud to say we have gained over 15 different retail awards, including Durham City's Retailer of the Decade, Independent business of the year and Family business of the year.
Coordonnées de contact
21 Elvet Bridge, DH1 3AA, Durham, Royaume-Uni
- 01913741002
- web@wovendurham.co.uk
- wovendurham.co.uk
4,9
Excellent
183 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
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Réponse de Woven Durham
Thank you for your kind review, we really appreciate it.
Jess
Réponse de Woven Durham
Thank you for taking the time to leave a great review. We hope to see you shopping with us again soon.
Jess
First class service.
Brilliant what more do I need to say. First class in all departments. Quality of packaging and delivery time was excellent. Will be using again.
25 septembre 2023
Réponse de Woven Durham
Thanks, Mark for the great review, we hope to see you shopping with us again soon.
Jess
A lovely shop with fabulous clothing and friendly staff
A lovely shop with fabulous clothing and very friendly staff. This time I bought on line and the clothes arrived safely, well packaged and with a total reassurance of dealing with a business who are totally committed to customer satisfaction.
25 septembre 2023
Réponse de Woven Durham
Thanks for your great review Elaine, and thank you for supporting our small independent business.
Jess
Woven Durham 10/10
Outstanding service from start to finish, outstanding quality of the suits aswell. Everyone in the company was willing to get the extra mile for me. Really refreshing experience and will definitely recommend woven to friends and family. Best plave for suit purchase/hire in the north east.
28 août 2023
Avis spontané
Réponse de Woven Durham
Arron, your review for Woven is fantastic and we really appreciate you taking the time to leave some feedback. Thanks for shopping with us, we hope to see you again soon.
Jess
Quality staff
Quality staff, quality clothing. Nothing was a problem.
Wrong size shoes? No problem!
Extra shirt, the very next day? No problem!
We would definatley recommend Woven !!
9 septembre 2023
Avis spontané
Réponse de Woven Durham
Thank you for the great review, we appreciate you taking the time to leave us some positive feedback.
Jess
Great staff and a classy shop with a…
Great staff and a classy shop with a great unique choice.
2 août 2023
Réponse de Woven Durham
Thank you for taking the time to leave a great review, Graham. It's much appreciated by all at Woven.
Jess
Really nice suit and great customer service
Ordered a really nice 3 piece suit and it arrived quickly. Had to return to jacket due to ordering the wrong size and the customer service at Woven is fantastic. We got our wedding suits from Woven 5 years ago and now it is the only place we would consider buying a suit from!
23 juillet 2023
Réponse de Woven Durham
We're so happy you had a great experience with us Nicole, Thank you for returning to Woven!
Jess
Nothing went wrong
Nothing went wrong, good item. I just don't like the idea of Trustpilot. It gives a false impression.
Isn't it enough to have the product and not send it back beecause it is good?
Trust pilot is a false indication of a service. Anyone can paint something rosy by getting friends to extol the virtues. The less all this business the better. It's just buying and selling not appraisal of a moon probe.
I do not want you to set up an account under any circumstance
18 juillet 2023
Réponse de Woven Durham
Hi George, we're so sorry you didn't feel like our service was 5*. We strive to offer only the best to our customers and would love to know how we can improve. Any feedback is appreciated and taken on board.
If you'd like to speak with us directly, feel free to email us at web@wovendurham.co.uk about your issues and we try our best to correct them for you.
Kind regards, Jess
Brilliant service & excellent value
Brilliant service from Mary and the team today… kindly fitted us in and the quality of repair is superb… EXCELLENT value for money. Would highly recommend
6 juillet 2023
Avis spontané
Réponse de Woven Durham
Thank you Michelle for taking the time to leave us a review. I will pass on your kind words to Mary.
Kind regards, Jess
Réponse de Woven Durham
Thanks for taking the time to leave a review, Ivan. It's very much appreciated!
Kind regards, Jess
Amazing kind and caring staff
Amazing kind and caring staff. My son with autism, was offered an excellent amount of service. Chris let Jack go into the store early to get his suit adapted. Because of this Jack avoided the crowds of shoppers, this would of been something that would of caused a large amount of distress to Jack.
25 juin 2023
Avis spontané
Réponse de Woven Durham
Thank you so much for the review. It was a pleasure to meet you and Jack and we're so glad the visit was enjoyable!
Thanks again, Jess
I can’t thank the girls at Woven…
I can’t thank the girls at Woven alterations enough outstanding service! Mary went above and beyond reconstructing my full suit ahead of my wedding - She was absolutely fantastic!
15 juin 2023
Avis spontané
Réponse de Woven Durham
Hi Tom, thank you so much for taking the tie to leave a review. I have passed your message on to Mary and the workshop team and they're over the moon to have such great feedback.
We look forward to hopefully seeing you again soon.
Thanks, Jess
Very knowledgeable staff who go the…
Very knowledgeable staff who go the extra Mike to help. Super selection of menswear .Highly recommended!
20 mai 2023
Avis spontané
Réponse de Woven Durham
Thank you for your kind review Abdar, it was great to have you shop with us!
Good quality but images on the website…
Good quality but images on the website look different to the actual product.
3 mai 2023
Réponse de Woven Durham
Hi Ugyen, we're so sorry you've experienced this. We strive to try and offer the best representation of our products online, although this isn't always the easiest with different screens and colouring for every device. If we can help replace your order with a better-suited garment or colour choice, please get in touch and we will try our best to resolve this for you.
Thanks, Jess
Réponse de Woven Durham
Thank you for the review fab review Peter, we appreciate it!
quality and stylish products
Easy to use website, fast and well packaged, and most importantly excellent quality product (jacket).
Would definitely recommend
23 avril 2023
Réponse de Woven Durham
Thank you for the great feedback Gavin, we're so happy you had a great experience with our website and service.
Customer service is excellent
Customer service is excellent! I had a top to exchange for a smaller size, it was reordered, and within 3 days it was ready to collect. The staff are very helpful and knowledgeable.
20 avril 2023
Réponse de Woven Durham
Thank you Darren for leaving us a review, we're so glad you had a great experience when ordering
A cut above every other suit shop I've…
A cut above every other suit shop I've visited - great customer service, very friendly professional and informative as well a great range of suits and accessories to choose from.
10 avril 2023
Réponse de Woven Durham
Thank you Sam for a lovey review. We appreciate the feedback and always strive to offer the best customer experience in the North East and beyond!
Such a lovely shopping experience
Such a lovely shopping experience, superb customer service and high quality merchandise. Highly recommended ⭐️⭐️⭐️⭐️⭐️
12 avril 2023
Avis spontané
Réponse de Woven Durham
Thank you so much for leaving a review, we're so glad you enjoyed your experience with us!
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