Wowbeds Avis 

Awesome experience. From the delivery, to the actual quality of the mattress. Top quality and incredible value. We bought this for our tween son, I’m now replacing everyone else’s mattresses because of how good this mattress is. Big big fan!

Have had our wow beds mattress for a few months now, we opted for the medium firm one. Both hubby and I absolutely love it.
You wouldn’t even know there are springs, it’s like sleeping on a cloud.

I am extremely disappointed with WowBeds. We purchased a new mattress from them, but it is far too firm for us and has been causing sore backs and poor sleep.
After contacting WowBeds about the issue, they initially responded and said they would arrange a swap for a softer option. However, since that message we have heard nothing further. They are not responding to emails or phone calls, despite the fact that I have been calling daily.
At this point, I feel completely ignored as a customer. Based on my experience, I would strongly urge others to consider purchasing from another company. WowBeds has not followed through on what they promised on their website, and the lack of communication has been extremely frustrating.
Very unhappy with the service and support. Stay away from this company!

I placed an order (WOW4949) on 17 January for a Medium Firm mattress and have still not received it.

Tracking has shown “awaiting carrier pickup” since 19 January in Wetherill Park, NSW. After multiple phone calls and emails with no response, I was finally informed on February 22nd 5 weeks later that the mattress is actually out of stock until mid April something that was never communicated proactively.

I have requested either immediate dispatch of an in stock alternative or a full refund, but I am still waiting for a response.

The lack of communication and transparency has been extremely disappointing. I would strongly advise to be aware as they have no responded to any calls or multiple emails. I now need to go through how i paid to get my money back.

I recently purchased a new bed from you, and I am very disappointed with the comfort and support of the mattress, i thought it would be far softer than this.

Since using it, I have been waking up with numbness in my legs, no matter how long I sleep. The mattress feels extremely hard and not soft or supportive as expected. This has significantly affected the quality of my sleep and overall comfort.

I purchased this bed expecting proper support and comfort, but unfortunately, it has not met those expectations. I would appreciate it if you could advise on the available options, whether that be an exchange, return, or another suitable solution.

Please let me know how we can resolve this matter as soon as possible.

Thank you for your prompt attention.

I initially had a very disappointing experience with Wowbeds' after sales support.
I was within the advertised 120‑night comfort trial period and requested a return and refund because the mattress did not meet my comfort requirements. Despite being well within the trial terms, I received no response or instructions after contacting Wowbeds multiple times via email on several dates and by phone on numerous occasions.
For an extended period, there was complete silence, even though my request clearly referenced their own 120 Night Comfort Guarantee. As a customer, I expected at least basic acknowledgment and support, especially for a legitimate refund request made within the trial period. The lack of communication left me feeling ignored and forced me to consider escalating the matter.
To be fair, after 3 months later, Wowbeds has now refunded my money, and I appreciate that the refund was ultimately processed in the same day the mattress was picked up.
However, the communication and customer service leading up to this outcome were extremely poor and caused unnecessary stress and frustration.
While the issue was eventually resolved, the absence of timely support and responsiveness significantly impacted my overall experience.

Been sleeping on the new mattress for a while now - found it a bit hard the first few nights, but it has settled and quite comfortable now. A bit high for my needs (I have a high base - and now it is harder to sit on the side of the bed without feeling I am going to fall off) - I am rather short.