Wrangler Avis 

I wish I had known how hopelessly incompetent this outfit is regarding shipping. Part of my order has been sitting in either Dallas of Hutchins Texas since September 18. Shameful. They deserve to fail.

I really like wrangler apparrel, and they make good clothes for guys who work outside for a living. I would be putting a 5 star review, exept for one thing. Over the last year, they have dropped the quality on their atg pants by quite a bit, while keeping the price the same. The pants went from one of a kind, to megh. They stopped doing their cool rivets, atg right side belt loop, and rubber wrangler logo inside the waistline that keeps your shirt tucked in. If they are cutting costs, I would 100% want that to be reflected on my end too, rather than paying the same amount for a degraded product.

Worst shipping and return service ever! Shipping took a month. Since it took a month and we needed the jeans, we purchased them in Walmart. All items were totaling $55, did a return and only received $34. Why? Oh because Wrangler charges a return fee! Never ever ordering online with them again.

First order, went perfectly fine…second order not so much. Order 4 pairs of jeans, when shipped it was labeled as 2 items. It went to a sorting facility, marked as delivered then changed to 1 item. Then updated to be delivered the following day. I received the package with half the items I ordered. Put a complaint to fed ex and wrangler customer service. Customer server said they would shit replacements within 24 hours. FedEx literally just keep saying it was delivered and disregarded the pre delivery mark and the item change. Been 5 days and told it’s being expedited. With an order number I can’t even access.
I literally went on Walmart this morning, ordered 4 pairs of the same style jeans, same price, and had them delivered 4 hours later. The same day…wrangler and fed ex are a bunch of thieves

I’ll be honest: I had a preconceived notion about Wrangler jeans. I always associated the brand with cattlemen, rodeo riders, and the classic Western look. But the Retro Slim Straight completely flipped that script for me.
These jeans are stylish, durable, and surprisingly affordable. The fit is clean and modern without being tight or trendy for the sake of it.

Placed my order on June 19, 2026. By July 2 my package was stalled in Dallas-never delivered. I waited the required 14 business days. Never received my order. Never received my refund. Never again!!

They send jeans that are a different size than the tags say and then charge $8 + for a restocking fee to return them!

The clothing is a fantastic value in my opinion. However, the only reason I will ever order directly from Wrangler again is if I can’t find what I need in stock anywhere else
Their shipping is bad and then you get delays ( plural ) on top of that.
Don’t even think about calling customer service for help… they are more useless than their shipping policies.
They would have got 1 star, but the clothing is good.

Ordered a jacket from a supposed collab the did with Stranger Things back in December for my daughter. It’s now April, and still, no jacket!

I am 59 years old Wrangler products have remained solid quality for years. Anyone complaining you dont know what quality is.

Canadian shopper here. Don’t do it, just don’t put yourself through the aggravation.

I order when the site said “free shipping” but they charged $39.68 for something and did not provide a detailed invoice.

Then they decided to send the order in three separate packages. I received the first 10 days after ordering, and it had now been 18 days and nothing else. The shipper (Uniuni) has only an anonymous lying smartass responding to queries. Will I receive the goods? Who knows.

I asked Wrangler for help but they have ignored me. Certainly won’t be buying their stuff again.

BUYER BEWARE!! WRANGLER displayed some very disappointing business practices.
They had a special - buy one and get the 2nd for half price. I ordered the 2 shirts and paid half price on the 2nd shirt as advertised (their own ordering system calculated the 1/2 price of the 2nd shirt as advertised). Wrangler sent me an email that the order had shipped. A day LATER, Wrangler sent me an email that they canceled the 1st shirt - no explanation of reason why they cancelled it. They then charged me full price for the 2nd shirt and shipped it without my approval. Seems to be a version of the bait and switch consumer rip off scheme at best. An embarrassingly deceiving business practice at worst. Wrangler just lost a customer due to their very shady business practice.

For some reason, I am unable to place an order through the website and phone system. I have been trying for 5 days now. They cannot "process the order with the information given" on the website. I have verified all of my information being correct for every attempt to place the order.

Through the phone system, I have tried placing the order several times. It charges my card, then immediately refunds it for some reason only known to them. They will not tell me the reason why. They just tell me to wait 24 hours to attempt again.

It cannot be that hard to place an order for jeans. I can purchase other items from other websites much easier than the Sisyphian task that is ordering from their website.

I returned a pair of pants. They received the order last Thursday and I’m still waiting on a refund. I’ve called and asked to speak with a supervisor and she was just as rude. I will NEVER do business with Wrangler again. Beware of this company. There’s definitely better products out there and it doesn’t take almost a week to process a refund which I still haven’t received. I will be notifying the Better Businesss Bureau

They have this cowboy theme to their things but I always thought their jeans were of superior quality. Just the other day I bought one moer pair because the last I wore for like 5 years to work and it was just done from all the wear but the new ones arrived fresh and I am ready to rock these for another couple of years, quality/price ratio is unmatched.

First of all, I despise any company who formerly made clothes in America and undercuts customers and those living in America by having clothes made in foreign countries.
But I needed cargo pants for work that looked like my work pants but not treated with DWR or teflon.
Unacceptable shipping time. I ordered July 27, 2025. Wranglers emailed that they shipped it July 30.
Tracking says pants will arrive August 20. Three weeks is unacceptable.
Did they have to go out and hire people to design and stitch up these pants by hand, then ship them over on one of the slowest cargo ships?
I have never had something I bought online take three weeks to receive (and I’ve bought a lot of stuff!)

On May 29, 2025, I placed an online order for a single pair of Wrangler men's pants. On May 30, 2025, shipment tracking indicated that a label had been created for Fed-Ex SurePost (the single worst method of shipment ever created). By June 2, 2025, the item arrived to a Fed-Ex shipment center where it sat until June 14th. At this point, I contacted Wrangler and the customer service rep told me to call back in a week if there was no further movement showing (great support, thanks!). This same rep informed me that they often see packages lost when shipping to a registered USPS branch PO Box as opposed to a physical address (as in my case). When I informed the manager of my branch of this statement, he laughed and said it was the most ridiculous assertion ever made. The USPS processes mail to either PO Box or physical address the same once they have it their possesion. On June 16th, the package finally moved to a Fed-Ex shipment center in Chino, CA where it remains as of today's date, June 27th. When I spoke to a Fed-Ex rep on June 26th, they straight up said the package was likely lost by them and would not be arriving, thus to call Wrangler to initiate a claim and refund of my purchase. For the right amount of money, I can literally ship a circus elephant across the world overnight, but Wrangler and Fed-Ex can't deliver a pair of pants domestically without a lost package (not for the first time with Fed-Ex SurePost, I might add). Highly recommend avoiding the unnecessary waste of time, money and energy required to order from Wrangler.

I recently placed an order from Wrangler (Order #29614517) for two Men’s Denim Western Snap Shirts in different sizes. Unfortunately, I was extremely disappointed with the quality and cut of both shirts. I decided to return them and expected a smooth process, but it turned out to be frustrating and unclear.

To start, there was no visible return option on the website. I had to dig around to find a return email, which I contacted—but received no reply for three working days. I then reached out via chat and was told a $25 return fee would be deducted from my refund. This fee was never mentioned at checkout or in the order confirmation. When I asked where this policy was listed, the representative simply said it’s “somewhere on the website” but failed to provide a clear link.

This lack of transparency and poor customer service was disappointing. This experience has changed my view about Wrangler. Charging a hidden $25 fee for returns is unacceptable and feels like a cheap tactic to profit off dissatisfied customers.

I won’t be shopping here again and will be sharing this experience with others. Buyers beware: Wrangler charges a return fee and makes it difficult to get a clear refund policy upfront.

I bought a pair of these WRANGLER jeans and was happy how they felt on me. After four days of wearing them, I bent over and the pants ripped down from the corner of the right pocket exposing my underwear. I said well let’s try it again. It’s just a fluke. Nope! Same problem. Lucky I wasn’t in public!

I purchased two pairs of George Strait Wrangler Cowboy Cut Jeans for the first time. I washed the first pair to be sure of the fit. I ordered them larger in the waist due to the heavy cotton. You can't return them once their washed. I wear the pair for working around the house only. After 4-5 washings, the metal rivets on the two back pockets completely came off and were found in the dryer both times. Poor quality for sure. Never had a pair of jeans to that, especially at that price point.