Hi, we’ve reviewed your updated comments carefully.
We want to clarify that we have no record of any order matching the details you provided (Order #WWB8896, $245.10) in our system. Based on this, the purchase was not made through our official website: wuhanwanshengbiotechnology.com.
We do not conduct any sales or customer support through Telegram. Orders placed through unofficial channels or third-party websites cannot be verified or fulfilled by us.
Regarding the domains you mentioned (wuhanwansheng.net, wuhanwansheng.com, etc.), these are not owned or operated by us. We have not migrated between these domains. There are known third-party websites impersonating our brand, which can cause confusion and unfortunately lead to situations like this.
We understand your frustration and are willing to investigate further. However, to proceed, we require verifiable proof that the order was placed directly through our official website (wuhanwanshengbiotechnology.com), along with consistent and matching details.
If you can provide:
The exact website URL used at the time of purchase
Order confirmation from our official domain
Matching transaction details
we will review it immediately.
Otherwise, based on the information available, this case does not appear to be مرتبط with a direct transaction with our business.