Wunderkind Avis 2

We have been a Wunderkind client for over a year and have paid substantial fees during this period. While the platform itself functions, it requires significantly higher spend than comparable solutions in the market.

Unfortunately, during our engagement, the mishandling of our Black Friday/Cyber Monday flows resulted in direct revenue losses of more than USD 15,000. Under the termination provisions of our agreement, we are within our rights to exit the contract. Despite this, Wunderkind has declined to honor the clause, which we view as unacceptable. And they keep sending invoices, even now.

Summary:
- Sales process was fine, but the sales rep was not clear about the ROI goals being tied to them taking over our email flows. Without emails, they would have never reached their ROI goals.

- Service was slow, but we figured this would result in a better overall design for our customers and results/ROI for the business.

- Tool was down for over 50 hours during our Black Friday sale resulting in an estimated loss of $150,000 in revenue and over $1,000,000 in brand equity.

- Management had no interest in making things right by refunding our account for the loss in business. When I explained that I had no interest in working with them further, a Sr. Manager, claimed they can't just cancel a contract because they have "investors."

- The Sr. Manager admitted there were a number of issues that occurred on their end, behind the scenes. We later learned that our Account Manager left the company.

- You will not be taken care of if you work with Wunderkind. ROI was poor when you remove emails from the service. Management will not take care of you. It would have been so easy for them to cancel our contract and provide a refund for one month of services.