3000rpm Avis 

My camera was smashed on my iPhone 11( just one of them) took it to the geniotech on the hilltown they replaced the lens working 2 hours was great then it just shattered. So was recommended 3000 rpm on the Westport. Glen was very professional, helpful and efficient. Had 2 options one 40 to fix the lens or 100 for new screen for camera( I think) he was honest and said I didn’t need the second one even though he could have made more money. Got a receipt. Handed it on Tuesday afternoon and got it back Thursday. 100% recommend this place!

These guys have helped us out on a few occasions now - twice because of our security concerns , a couple of times getting locked out by Apple and also advice on their refurbished laptops (it's a shame their best ones disappear so quickly !).

They have been receptive , intelligent , sympathetic , have not made a meal of us when they could have and have gone that extra mile to get us set up and going again .

Charges/prices have always seemed fair and we have been very glad to have them here in Dundee . We wouldn't go anywhere else now .

Thank you , guys - we love you .

I have used 3000rpm for all of my repairs in the past and have always been delighted with the work carried out and the service. Unfortunately, although the repairs were as good and efficient as always, this time had a very poor customer service was experienced.

I dropped the two phones at Brown st on the Saturday morning and got an efficient friendly chap who booked the job in and told me that it would be started monday and should be finished Tuesday. I was delighted when I got an email mid morning on Monday telling me that the repairs were complete and to collect them from Brown St. However at the same time I got a text to confirm the repair had been done and to collect it from West Port. I fleetingly thought about phoning to check where I should be picking them up, but then satisfied myself that of course it would be Brown St, as I had dropped them there.....

When I arrived at Brown St, and said I was there to collect my repairs the man behind the counter challenged me quite aggressively "Did someone tell you to come here?", I said yes, that the email I had received from 3000rpm did. He said "well we don't have repairs here, you have to go to Westport and we sent you a text to tell you that"
I again said, yes, but I had had an email telling me to come to brown st and given I had dropped them there I assumed that version was right.
"well you shouldn't have got an email - that is an automated thing that is switched off - and your repairs are at Westport" was the reply.

I was quite angry at not having had any kind of apology for the mix up and the was I was spoken to like it was my fault...
With slightly heightened levels of frustration I went to Westport.

At Westport I went to hand the repair receipts to the guy behind the counter there, who refused to take them as he couldn't handle anything I had touched ("i've already had to self isolate for a fortnight and I am not prepared to go back there again" was his aggressive reasoning) and asked me to read the order number. Which I did.

While he was looking for my items I told him that I had contradictory email and texts telling me where to collect my items and suggested that they might want to check that their automatic thing had been switched off because I had made to feel like an idiot at Brown St....
With still no apology he confirmed I shouldn't have had an email, they had been switched off....

When I presented my card for payment, he then asked me for cash for the repairs, which I didn't have, so I had to go to the cashline across the road.
when I came back I remarked that I thought it was curious that he couldnt touch the paper I had offered earlier but insisted on payment of cash, which I had touched...
He said it wasn't his fault, he had been asking his boss for a card machine for weeks.......

After he had given me my repaired items, he offered to put my receipts in the bin. I said I would put them in the bin outside as he wasnt able to touch them when I came in. And he told me he didn't appreciate my attitude.

Perhaps some Customer Service training for these two members of staff wouldn't go amiss.
I know that by the time I got to Westport I was stressed by the encounter with the unapologetic and aggressive way I was spoken to at Brown St, and the extra hassle factor of having to to to another site..... but a simple apology would have defused the situation, rather than the way he then continued to build the poor experience for the Customer......

Helpful and easy to understand. Thank you Graeme!

Went in and asked for a quote for more memory, was quoted £70-£80 twice. Took my pc in and after a week I get a call basically saying the price will be £125 now and I say is that final, and they said yes. Then when my pc was finished the final total was £137. So I've had to find £60 more than I was quoted originally by the time they'd finished making up prices for the service they provided.

3000rpm are a fantastic company. They know their stuff and have an extremely fast turn around. They have competitive pricing for repairs or refurbished machines and always inform you if there is to be any delay or price difference with a repair. I would not use anyone else for computer repairs.

My laptop has had major problems with websites suddenly crashing while browsing, including my e-mail. I have tried following the steps for troubleshooting when prompted, without success so I thought it would be a good idea to get expert help. Big mistake. The attitude of the member of staff was that of someone who should not be in customer service - he looked at me as if to say "what are you doing here? Sort the problem yourself." He made it clear that there was nothing he could help with - despite my explaining exactly the problems that I was having with the laptop. Suffice to say that I will be looking elsewhere for expert help and guidance in a helpful manner.

Very prompt service. Problem with my laptop was sorted in three days at the minimum charge. Would definitely return if necessary

First class service; Collected on time, delivered back on time great service. Work carried out with no fuss, I always use 3000rpm cannot complain about their work, they are always so helpful.

I sent in my computer late last year

The work they done was a disaster, they had ONE job, to build a PC, that's all and they failed at that!

What tech company can't even plug in an exhaust fan and steals from you? (I don't have proof, but there were roughly 3 fans and all pcie slot covers, they removed the one above the GPU which should NEVER be removed) they claim they put it in the boxes, but it wasn't

I sure hope they didn't "test" my computer without that being plugged in, there's no cable management either, I would've done better if I did it myself, I wish I did!

TLDR: In short. If I left my PC the way they left it, it would've died within a week.

I phoned 3000rpm because because my PC wasn't working well. 3000rpm organised to collect it, and two days later they phoned to tell me it had been fixed.
It is now running like a dream. When anyone asks me if I know anyone who can repair their computer I always recommend 3000 rpm because they carry out the repairs speedily and don't overcharge you like others in our town.
Brilliant service as always whether it is sales or service.
Jim Stewart
Dundee

3000rpm fixed an item for me in a very timely manner. They picked the item up from my home and delivered it back to me. Always a professional service from 3000rpm.

Fixed my notebook in no time at all and also gave friendly advice. Reasonably priced too

Problem with my laptop was repaired within 2 days and at Avery reasonable price

Homecall by Graeme of 3000rpm was courteously and extremely efficiently carried out, leaving this customer totally satisfied!

Friendly and efficient service - upgrade ready same day.

Handed in an Xbox1x with suspected hard drive failure. The tech replaced the drive but when at home the xbox functioned for a while but drive still failed after an hour. They took xbox back to look into matters further. It transpired that it was actually a cable was at fault so tech replaced the new hard drive with my old drive and fitted new cable. Made sure xbox was fully functioning and refunded me the difference as we discovered I didn't need a new hard drive. A thorough and honest repair.

Took my son's iphone in as it was not charging. The technician said the charging port can get clogged with dirt and he cleaned it out and tested it was charging up - did not charge for the service. When I took it home it would not charge so I took it back and the same technician advised replacing charger and lead and gave advice on which brand to purchase. Again he did not charge. This solved the problem.
I have used this company in the past for repairs and they have always been good and I will use them again in the future. Very helpful staff.

Laptop was in for repair was told it would be a week however was only 3 days good service will definitely use in the future

Amazing fast efficient informative service