About a decade ago, I was a professional astronomer running a large teaching observatory. I bought regularly from 365Astronomy because Zoltan was trustworthy and provided honest advice regarding t... Voir plus
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Lisez les avis des autres
I’ve used 365 several times in the past and once again this month (Nov.2925). They really are one of the best astronomy retailers out there. I’ve always had fantastic customer service - whether that’s... Voir plus
Always had a warm welcome here with good advice on equipment choices and compatability. with great prices and I have often recieved a discount on my purchases this markes my seventh visit and I will... Voir plus
They did everything right! Kept up to date with dispatch and delivery via email. Secure payment. Reasonable P&P charges, and item very securely packaged. Prompt delivery within 3 working days. I have... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
UK Distribution, Wholesale and Dealer Network 365Astronomy is the main importer, retailer, wholesale distributor and largest UK stockist of ZWO, Primaluce Lab, Askar / Sharpstar, Unistellar, Vaonis, Benro Polaris, DwarfLab, Antlia and Optolong products. Buy directly from us or one of our respected UK or international dealers. We are also authorised UK dealers for Televue, Starizona, Celestron, Skywatcher, Baader Planetarium, Lunt, Bresser, Explore Scientific, Vixen, Astronomik, JTW, PierTech, WarpAstron and many more brands. SERVICE and REPAIRS Two experienced service engineers, plus two IT professionals and several specialist astronomy advisers will help you to solve most problems or repair your device in-house at our UK services. Please always request authorisation before sending us anything for repair. LOYALTY SYSTEM: We offer reward points when you purchase from us. All products that we are wholesale distributors for would come with REWARD POINTS. The value of these reward or loyalty points is approximately 2%. You have to be registered on our website and login to be able to collect REWARD POINTS and to use them. When you place an order, you can use your reward points that you collected via previous purchases. AVAILABILITY We aim to stock all products that we are exclusive importers and wholesale distributors for, but occasional shortages are possible. Certain products would need to be pre-ordered and might come with a few months production time. Radio2Space radio telescopes are such products and these are only available through 365Astronomy in the UK. Some Moravian Instruments cameras would also be available with various waiting time. Due to the large number of versions of these cameras we would only keep a very limted stock of the most popular types.
Coordonnées de contact
Meadow Close 3, BN11 2SF, Worthing, Royaume-Uni
- www.365astronomy.com
4,9
Excellent
164 avis
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Great support and speedy delivery
Great support and speedy delivery. Delivered on time as promised.
19 août 2023
Fast efficient service.
30 août 2023
Great service
Great service, order processed quickly and received in good time. Updates available throughout.
30 août 2023
Excellent and speedy service
Excellent and speedy service. Would definately recommend
7 septembre 2023
quick and efficient service
10 septembre 2023
highly recommend
the quick and always helpful communications with Zoltan, the lightning speed of the pack job and the shipping
6 septembre 2023
Absolutely one of the best experience…
Absolutely one of the best experience ordering online ever!, although i must note that it took them a couple of days to update me about my order nevertheless great customer service and handling. Thank you Zoltan.
2 septembre 2023
Avis spontané
Superb customer service
I can’t thank Zoltan enough for all his help and advice with my new Moravian camera. Every question, of which there were many, was answered promptly and in detail.
12 septembre 2022
Avis spontané
An excellent astronomy shop with advice…
An excellent astronomy shop with advice and knowledge of everything I needed to know on the website and over the phone, more stock of any product than any other shop and postal service as cheap and quick as Amazon, I couldn't recommend a shop more 👍
14 mai 2022
Avis spontané
Réponse de 365Astronomy Ltd
Thanks a lot for your feedback! Would be glad to help you with your shopping needs in the future!
Excellent service from 365Astronomy
Excellent service from 365Astronomy. Answered stock level query within a day, cheapest price I could find and received item next day. What more could I ask?
28 janvier 2022
Avis spontané
Réponse de 365Astronomy Ltd
Thanks a lot, Philip.
Perfect service
I would like to thanks Zoltan for his quick response and very professional service.
The item arrived very fast and was what I really need.
I used this site before and will use it in the future.
Highly recommended!
7 avril 2021
Avis spontané
Réponse de 365Astronomy Ltd
Thanks for being a good customer!
Bought a lovely telescope that arrived…
Bought a lovely telescope that arrived end Aug or early Sept on time and well packaged but unfortunately the secondary lens did not work as needed and was loose. So I sent emails and frequently had to chase up a response, understandably busy because of covid-19 but now it is nearly December and again have sent an email asking for a response but nothing back. Only been able to use telescope a few times. Wish just bought from somewhere else. Getting a reply is so difficult and I am sure they have their reasons but the fact remains I have a telescope that doesn't work.
30 novembre 2020
Avis spontané
Réponse de 365Astronomy Ltd
We sent a few emails and suggested a solution, plus we asked to call us for further help, but it seems our emails were not getting through. We are also one of those few astronomy retailers that would normally pick up the phone, so please don't be afraid to call us and we will try to make your telescope to work.
Amazing service
Amazing service, I ordered something during a very busy period for them and during Covid. I asked if it was in stock and received a reply in less than 24h, ordered, and asked kindly if it was possible to get the order earlier for personal health reasons.
I wasn’t keeping my hopes too high as I understood they were under big pressure, and yet day after order was processed and ite, arrived 2nd working day after my order!
Very impressed by the quick service, I’m going to order more from 365astronomy for sure.
Thanks guys!
1 octobre 2020
Avis spontané
Great service again and again
Zoltan and his staff have helped me out many times in the last 12 months and I thought I should write a review so that others get a better understanding.
When you visit the website, after a few moments a pop up will appear, in bold red text, explaining that the stock levels are no longer accurate on the website due to the massive increase in workload this summer and that in every case you should contact them to confirm actual stock levels before ordering. If you are in a hurry you are advised to call Zoltan directly and speak to him. I highly advise that this is the way to go, waiting for your email to be answered or just ordering without reading the pop up is asking for trouble!
Call Zoltan and he’ll tell you the truth and advise you honestly on what to buy and when it will likely be available.
With all respect, leaving poor reviews is not fair and does not accuracy reflect the attitude and commitment you will receive from 365 if you just call and speak to them.
I would say that 365 Astronomy and one other well known astronomy shop in the UK stand out as absolutely brilliant and tirelessly helpful if you take the time to communicate with them.
Zoltan and his team are very busy, but not once has he failed to take all necessary time and go to his own financial expense to get me what I needed, this is the case even when suppliers let him down - he found alternatives to look after me. For this I am extremely grateful, thank you Zoltan.
26 août 2020
Avis spontané
Incompetent...
First and last time I buy from this cowboy outfit!
Took him over a week after placing my order to tell me they were out of stock and offered me an alternative.
I emailed back a response within an hour.
Then, another 2 week wait, so chased him up. Nothing for several more days, then was told, 'sorry, missed your message'.
Shouldn't be in business if this is the best they can do!
20 août 2020
Avis spontané
Réponse de 365Astronomy Ltd
I wish we could serve you better with your order, but I'm sure I won't be sharing anything new if I said that 2020 was an exceptionally difficult year for many people and we were not spared. We should say that we were fortunate enough to have to work harder than ever to fulfil the never ending flood of orders and answer a myriad of inquiries, telephone calls, text messages, WhatsApp messages etc. For me it is better to work too hard than not work at all, but this year we ended up with a situation when we had to think really hard how to manage it. No satisfaction, just survival... I personally had not a single day off since my daughter was born in October 2019 and I had around 8h working days as exception only around holidays and sometimes at weekends, otherwise a 14-16h working day was more common with occasional 18h working days. Having colleagues doesn't mean I can work less as unfortunately they have to work most of the time from home and there are tasks that only my wife or I can perform as we are a home based family business...
The effect of Covid-19 and the repeated lockdowns in the UK and most other countries created a huge number of new amateur astronomers as it seems this is the only hobby that you can do from your back garden (once you've had enough of gardening).
This is/was great news for astronomy, but when it is combined with lowered levels of factory capacities due to the same reason (covid-19), then you have a kind of a difficult situation, possibly an administrative disaster... now add Brexit...
Our system worked fine before the effects of the above kicked in, but the huge delays with product supplies combined with the large number of products on our website and the extremely large number of inquiries and increased number of orders meant that we ended up with a very tricky situation. Oh, and as we have a baby, whom we could mostly not take to any social activities we had to think hard how to resolve this life/work balance thing whilst keeping sane and without falling of the chair due to over exhaustion.
Then there came a really big surprise around October 2020 when our supplier of Celestron and Baader products announced that they will cease business in December 2020. This affected over 1200 products and three/four months later we still don't see a satisfying solution...
For the above reasons and to make it manageable we had to remove over thousand products from our website and stop most international shipping, but we are still struggling with not being able to find enough time to get back to our customers in time about their inquiries.
Otherwise we are working on a new system which will include a ticketing system that we hope will help with faster response times and to make sure that we don't miss out on some important customer inquiries... then hopefully customers won't have to call us a "cowboy outfit"...
Hopefully the above info shows well enough the level of difficulties we were/are going through due to the covid-19 situation and now the not exactly brilliant Brexit agreement doesn't help to make it any lighter.
I should point out that as UK distributor for several brands we communicate a lot with our dealers and our situation is not unique, our whole industry suffers in a very similar way (except probably the baby...)
All the best and keep safe and healthy!
Zoltan T., owner, 365Astronomy
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