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Lisez les avis des autres

Noté 1 sur 5 étoiles

Emmanuel Maruta | Abbey Wealth To: David Pearce Group Fri, 21 Feb at 18:41 Dear David Pearce, We are so very grateful to all our clients and connections new and old this year. It has been our... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Massive influx of 5 star reviews in recent days intended to mask over the more accurate ones. Interestingly, a lot of these reviews are found 'useful' by one Jane Hewin. Jane Hewin is actually Vesp... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

WARNING ! WARNING ! AVOID THIS FIRM IF YOU ARE CONSIDERING INVESTING OR TRANSFERRING A UK PENSION ABROAD. THEY DO NOT RESPOND TO EMAILS, TELEPHONE MESSAGES AND FREQUENTLY CALLS ARE CUT OFF WHEN BEING... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Appailing service. They clearly have a staffing issue. My financial advisor changed 5 times in 3 years as they just kept leaving the company. They sent in July a new fee structure that had come into f... Voir plus

À propos de l'entreprise

  1. Conseil en investissement
  2. Fonds de pension

Informations provenant de diverses sources externes

Expert financial advice for expatriates, helping you make the most of your money - whatever your wealth status or life stage.


Coordonnées de contact

2,4

Bas

TrustScore 2.5 sur 5

966 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 5 sur 5 étoiles

Mark Smith

As a long-term resident of France and with a handful of modest UK pension plans/schemes, I was having trouble obtaining sound advice. One company wasn't interested as I wasn't looking to invest (only draw income); another UK-based firm I suspected might not act in my best interests and/or might not have post-Brexit authorisation for the EU. Mark Smith at Abbey Wealth (based in Spain/Ireland and fully qualified) was recommended by a colleague and stepped into the breach. Two hour-long Teams sessions later (either side of obtaining my scheme details), I am much better informed and have a clear plan of action -- even though in my case that involves no commission for AW. There was a delay of a few weeks over the summer: one person I was dealing with left the company, and I had to persevere a bit to pin down a follow-up session, but the quality and detail of the advice made up for that.

3 octobre 2023
Avis spontané
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Réponse de Abbey Wealth

Thank you for your business and taking your time to review our service, your feedback is really appreciated. We are glad you have been pleased with the advice so far and look forward to continuing to work with you.
Kind regards,
Mark Smith

Noté 3 sur 5 étoiles

Hi been with Abbey Wealth for a long…

Hi been with Abbey Wealth for a long time now and l was quite happy but now l thing the service has gone downhill. I was with one guy who had no idea what he was doing he lasted a year and my funds lost money in that year. Next one l was advised to move my funds from one platform to another as the charges were lower. I asked would my funds been the same moving them as l know buy and selling there are highs and lows but l was informed the fund amount would be the same and l would not lose anything well it lost overnight and as of today it’s lost more. I know the market is not good at present. But l not happy with the service my account is getting at present. I can’t see many reviews for 2023 online, is that telling me something

1 septembre 2023
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Réponse de Abbey Wealth

Dear Frank,

We are sorry that the service and performance has not been at the expected levels. Your adviser has confirmed that he has discussed your review and we thank you for giving Abbey Wealth the opportunity to improve the service.

Kind regards,
Luke Tunley
Client Services

Noté 1 sur 5 étoiles

I am the executor of mf friends will

I am the executor of my friends will. Abbey Wealth and their supplier Ipensions have been terrible. It is 10 months since he died and the beneficiaries are still awaiting their money, the proceeds of his pension . Don't invest with them. You will never see your money again.

7 août 2023
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Réponse de Abbey Wealth

Dear Mr Raybone,

We are sorry for your loss. We are also sorry that you have found the timing unsatisfactory as we do realise that these processes can be upsetting for the executors and beneficiaries.

I have discussed your review with the team, the claim started in January 2023 and is due to payout in the coming days. The claim has been subject to the normal and additional checks from the Trustees due to a beneficiary change prior to your friend’s death.

We have been trying to contact you via email and phone to discuss the status of the claim. Please can you contact dean.kirwan@abbeywealth.com (0034 952 887 270) to discuss this further.

Kind regards,
Luke Tunley
Client Services

Noté 5 sur 5 étoiles

Impeccable service

My experience to date over the last 5 years has been exceptional. My current advisor, Christian Holbrook, is extremely professional and approachable. There's no jargon, just easy to follow advice and guidance. I'm delighted with the service and would strongly recommend Abbey.

21 juillet 2023
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Réponse de Abbey Wealth

Thank you for your recommendation and feedback on our service. Your business, review and comments are really appreciated and I look forward to continuing to work with you.
Kind regards,
Christian Holbrook

Noté 4 sur 5 étoiles

Abbey Wealth restored my faith.

Abbey Wealth used to be helpful and informative. For some unknown reason this level of service evaporated for a while. Once it was pointed out, I am glad to say that Abbey Wealth rose to the occassion and satisfied all my concerns. Getting used to change takes time and now I feel much better having had a call from the company. Yes, they are good, not only with service but also with results. Only 4 stars because of the glitch.

17 juillet 2023
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Réponse de Abbey Wealth

Dear Mr Watson,

Thank you for your review, we look forward to continuing to work with you.

Kind regards,
Luke Tunley
Client Services

Noté 4 sur 5 étoiles

Honest balanced opinion/review

Richard Duncan at all time has been open and honest with our review and conversations. He is patient and informative with the current market, even with a thicko
like myself.

Appointments have always been prompt and response efficient.

4 juillet 2023
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Réponse de Abbey Wealth

Thank you for your business for over a decade, your review and comments are really appreciated. We are glad you have been pleased with level of service and I look forward to continuing to work with you.
Kind regards,
Richard Duncan

Noté 5 sur 5 étoiles

I will talks the truth I don't like to …

I will talks the truth I don't like to lie, I don't have any experience, but I can talk ababout this business, in this time in our country outo car I mean before one year ago road's are open no any crowded, but now 5:30 at the night road is closed, that's witness,

1 juillet 2023
Avis spontané
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Réponse de Abbey Wealth

Thank you for your enquiry.
Kind regards,
Luke Tunley
Client Services

Noté 5 sur 5 étoiles

Incredible Service and a truly safe company to trust

I have been with Abbey Wealth for many many years now and have always experienced 5 Star V.I.P. service. I have just completed a transaction with my Pension and the Service Level was just fantastic. I would highly recommend anyone thinking of a Financial Service look no further than Abbey Wealth.

23 juin 2023
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Réponse de Abbey Wealth

Thank you for your business for over a decade, your review and comments are really appreciated. We are glad you have been pleased with level of service so far and I look forward to continuing to work with you.
Kind regards,
Richard Duncan

Noté 5 sur 5 étoiles

Peace of Mind in Retirement

I first encountered Abbey Wealth (formerly known as Abbey Financial Services) in the early 2000's when I was actively contemplating retirement from my company and prior to purchasing a property in France. I am pleased to say that I was, and continue to be very satisfied with the service which I have received from Abbey, particularly when preparing for retirement and living permanently abroad.
Remy Hart has been my financial advisor at Abbey since May 2022 and my wife and I have been particularly impressed with his measured advice in tailoring our financial requirements to our retirement needs and with his efficiency in dealing with our questions regarding his recommendations.
Overall, we have no hesitation in recommending Abbey Wealth to anyone seeking investment advice which provides essential financial security and peace of mind in retirement.
David & Liz French, Gers, France

7 juin 2022
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Réponse de Abbey Wealth

Thank you for your continued business, your review and comments are really appreciated. I'm glad the service has given financial security and peace of mind. It has been a pleasure working with you and I look forward to that continuing.
Kind regards,
Remy Hart

Noté 5 sur 5 étoiles

ABBEY WEALTH ...Good for me !!!

I have entrusted Abbey Wealth over the last 10 years + with my pension pot and investments and have been pleased with advice and direction the monies have been handled . Remy Hart ,the Financial Planner currently my personal adviser has been helpful and sympathetic with my requirements . Ever helpful and knowledgeable !

31 mai 2023
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Réponse de Abbey Wealth

Thank you for your trust and business for over a decade, your review and comments are really appreciated. I'm glad you have been pleased with the advice so far and I look forward to continuing to work with you.
Kind regards, Remy Hart

Noté 5 sur 5 étoiles

DB Company pension advice

Mark Smith was excellent at explaining without loosing the client in financial jargon ie. kept a complicated finance matter simple to understand for me as a client. Would recommend.

20 mars 2023
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Réponse de Abbey Wealth

Thank you for taking your time to review our service, your feedback and recommendation is really appreciated. I'm glad you have been pleased with the no jargon advice and I look forward to continuing to work with you.
Kind regards,
Mark Smith

Noté 2 sur 5 étoiles

Sometimes apologies are not enough

Sometimes apologies are not enough when clients suffer consequential losses due to alleged poor administration or advice by Financial Agents /Advisors. I will wait to see how my own complaint is dealt with before I post anything specific about Abbey Wealth's services under my contract with them. But my advice is "if you are continually having to chase your advisor to do his job properly and report back, and you are incurring losses as a consequence- there is probably something seriously wrong in their back office".

5 mars 2023
Avis spontané
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Réponse de Abbey Wealth

Dear Mr Malpass,
Thank you for your feedback and review, we are sorry that the that our service has not met the expected standard.
As communicated your payment issue has been escalated within the company and we will be in contact to discuss this further.
Kind regards,
Luke Tunley
Client Services

Noté 5 sur 5 étoiles

Pension advice from Mark Smith

Had a great call with Mark Smith to help me with my pension plans. His advice was friendly, impartial and incredibly helpful.
Sadie Webb was also very professional and helpful.

1 février 2023
Avis spontané
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Réponse de Abbey Wealth

Thank you for taking your time to review our free service, your feedback is really appreciated. We are glad you have been pleased with the advice, please do not hesitate to contact us if you have any further questions.
Kind regards,
Mark Smith and Sadie Webb

Noté 5 sur 5 étoiles

Transferring UK Pensions to QROPS

Having taken Financial Investment Advice in the UK in 2017 (ahead of retiring to France in 2018), after reviewing various services on offer, we transferred our pensions as recommended by the advisor we appointed.
Initially the service provided appeared good but declined after a couple of years. We removed the advisor from our portfolio and started to monitor the investments ourselves, but in 2021 we realised that the advice we had been given, regarding the transferability of our pensions to our son upon our death, was in fact not allowed.
Indeed they would have had to be cashed, and as our Son lives in Australia, would be liable to Income tax at the higher rate.
It was then that we reviewed the options available to us and approached Abbey Wealth, specifically Mark Smith and Sadie Webb. We had a number of telephone and video calls to discuss the options and felt very confident that our investments would be safer in QROPS.
We started the transfer process in November 2021, unfortunately due to hurdles created by the 2 UK providers, the transfers didn't complete until September 2022. Throughout the transfer period we were kept informed of the status and assisted in responding to the many emails, and telephone calls (with the UK Pension Providers) attempting to dissuade us from making the transfers.
We are sure that we have made the correct decision in appointing Abbey Wealth to manage our pension portfolios and that our son will appreciate the benefits in the future.

22 mars 2022
Avis spontané
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Réponse de Abbey Wealth

Thank you for taking your time to review our service, your excellent feedback is really appreciated. We are glad you have been pleased with the advice and process. The team at Abbey Wealth look forward to continuing to work with you.
Kind regards,
Mark Smith and Sadie Webb

Noté 5 sur 5 étoiles

During 2022 I was told by my financial…Pension hanging in the balance!

During 2022 I was told by my financial adviser at the time that he would no longer be able to represent me in Spain regarding my QROPS due to changes in financial rules and regulations.
This financial adviser put me onto a company called, ÁBBEY WEALTH`.
What a breath of fresh air!!
I was introduced to Abbey Wealth by one of their financial advisers,Remy Hart,who has spoken to me in six months more than my previos adviser spoke to me in seven years!
He has given me confidence in believing in financial institutions once again having had some disastrous experiences in the past! His step by step
explanations, enthusiasm for his work and his desire to help me with my finances is a breath of fresh air.
Zoom calls are a bit difficult for me to get into but Remy has got me there!
I would not hesitate in recommending Remy Hart and Abbey wealth to any of my friends!
Here's to 2023 being a great years for Remy and all who invest with him and Abbey Wealth!
Thank you

19 janvier 2023
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Réponse de Abbey Wealth

Thank you for your recommendation and feedback on our service, your review and comments are really appreciated. Here’s to working together in the future.
Kind regards, Remy Hart

Noté 5 sur 5 étoiles

Professional personal service

The regular professional reviews and advice given by my Abbey Wealth advisor is simply excellent. I am confident that my investments are in very safe hands.
Any requests or queries are dealt with quickly and efficiently. It’s also good to have the continuity of a personal advisor responsible for my portfolio.

17 janvier 2023
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Réponse de Abbey Wealth

Thank you for being a client since 2013 and for taking your time to review our service. I'm glad you have had an excellent experience and I also look forward to continuing to work together.
Kind regards,
Iwan Thomas

Noté 1 sur 5 étoiles

Would give it zero stars if I could

Would give it zero stars if I could. Allowed a vulnerable person to withdraw their whole pension whilst in hospital and unable to get to the phone. We have asked for checks on how this was allowed to happen and not had a valid explanation. So be warned you can withdraw £67k with an email! So someone can impersonate you while you are dying in hospital. This needs secure checks.

22 septembre 2022
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Réponse de Abbey Wealth

Dear Julie,
We are sorry for your loss, I have discussed your review with the team who looked after these withdrawals and the compliance department who have subsequently investigated it.
They have confirmed that this was not a one off withdrawal of £67k as suggested. The correct signed documentation had been received to action the requested payments, with telephone conversations in December 2021 and March 2022 to discuss the plans for their pension.
If you would like to discuss this further please email me at luke.tunley@abbeywealth.com and I will connect you with the relevant person. Upon receipt of the confirmation that you are the executor of the estate they will be able to supply the relevant information to you.
Kind regards,
Luke Tunley
Client Services

Noté 5 sur 5 étoiles

Remy Hart recommendation

We had several advisors during our time with Abbey Wealth, but our final advisor, Remy Hart was particularly efficient and professionally assiduous in assisting us to close our account without having to pay French social charges.

6 décembre 2022
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Réponse de Abbey Wealth

Thank you for your feedback on our service. Your review and comments are really appreciated and I wish you all the best for the future.
Kind regards,
Remy Hart

Noté 5 sur 5 étoiles

Clear and Concise Financial Advice

I have been with Abbey Wealth a number of years and have had Christian Holbrook acting as my financial advisor. His attitude and advice have been to an exceptionally high standard and I would thoroughly recommend to others.

6 décembre 2022
Avis spontané
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Réponse de Abbey Wealth

Thank you for your recommendation and feedback on our service. Your review and comments are really appreciated and I wish you (and Ipswich) all the best for the future.
Kind regards,
Christian Holbrook

Noté 5 sur 5 étoiles

Excellent team, always responsive and helpful

Always contactable and very quick to respond, always clear and straight-talking, I have been impressed with every member of the team that has been dealing with my investments, Matt, Josh and their admin support have all been excellent.

3 décembre 2022
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Réponse de Abbey Wealth

Thank you for your feedback on our service. Your review and comments are really appreciated and we look forward to continuing to work with you.
Kind regards,
Matthew Turner and Josh Johal

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