Abbott-Wade Staircases Avis 

Absolutely fantastic brilliant company first class job 👍

Our original staircase failed and I could not find anyone locally to replace them. Reluctantly I went to a national company in the belief, that although I would be paying more I would get a quality product. The new staircase, bannisters and cupboards were fitted in January 2023, but I have had to call them back twice, due to shoddy workmanship and poor materials.
The most recent time was in April this year, for the following reasons:
The shelf above the dog cage space had warped badly;
The wood was not fixed to the wall properly, at the back of the space, leaving a gap;
The decorative rail, running from top to bottom of the flight was only attached at the top and bottom and had come adrift in the middle, leaving a ten foot gap;
The smallest cupboard door would not open freely and this was the second time it had had to be fixed after falling off completely, prompting the first time I had called them back.
This staircase cost me far more than I could afford and was a panic buy, due to the failure of the original stairs, but I never expected to be charged five figures for such a poor quality product. A quarter of the price would still be expensive for what I got in return.
I would advise looking elsewhere before using this company.

Expertise, advise on the processes to complete, attention to detail by the lads very professional, tided up after themselves and disposed of bricks neatly outside for us to remove. Initially seems expensive as it is status piece however, the quality and results are amazing and worth the cost.

We are delighted with our new staircase from Abbott-Wade, from start to finish everyone arrived on time and answered all our questions. The company fitted around our holiday dates as we wanted to be at home for the installation as we have a rather nervous dog!
The two guys who did the installation worked really hard and got the whole job finished in two days and we had a complete new staircase! They were experts at what they do and took a pride in their work, overall a great experience.

Outstanding company, first class service, nothing was too much trouble, the company are passionate about the work they do, love our new staircase refurbishment, looks really contemporary, would recommend to family and friends.

I must say quite honestly, that Abbott-Wade staircases up till now have been quite excellent. We shopped around and had several quotes for our stair refurbishment.. Abbott-Wade rep advised us, without any pressure. We picked a design we liked and have now paid a deposit. We sincerely hope that the company continue the excellent process up to, and on completion of our stairs refurb,we are confident that they will. We will update our 5 star review on Trustpilot on completion.
UPDATE 19/06/24 Well as I have said, I have said I would update my review for ABBOTT-WADE staircases.
Paddy and Lee came to replace and install our new staircase on the 18/06/24.
Both the joiners were absolutely superb and professional.
Very polite and respectful.
And tided up after the stair replacement was completed.
The work was 100% perfect. The new stairs look fantastic. So, many thanks to Eddie, Ray, Lee and Paddy and all the staff at Abbott-Wade staircases. Very highly recommended.

Recently had stairs refurbished in my duplex flat in E14, London. The quality of the workmanship and design is excellent. I’m really pleased with the results which looks amazing. There was one snagging item to fix, which was done with no quibbling and very quickly. Would definitely recommend.

Having read all the good reviews I contacted Abbott-Wade. I wanted a new bannister & spindles on a small stairs & landing. I was a bit taken aback when I spoke to the salesman who said it would be at least £5k. After his visit the best price he could give me was £6770. I wasn’t expecting to have to pay so much considering the original stairs were not being replaced. However I accepted the price. My advice to anyone is to shop around. Visit your local timber merchants who should be able to recommend someone. The reason I am saying this is because a friend of mine has just ordered a new staircase including new stairs, bannisters & spindles for a cost of £1800 plus VAT.
Regarding the quality of my bannister - it is very good. The original fitters did not do a good job & I had to request a further inspection of the work. A very nice guy came out and he agreed & replaced most of the baserails. Happy with the finished result but feel I have paid far too much for it. I appreciate the price would differ depending on choice of materials but such a vast difference & to not include a new staircase just doesn’t seem justifiable.

The gentleman who came to fit the staircase were amazing,everything was perfect and Tom n Adam cleaned up all the mess and left everything neat and tidy .They were wonderful no complaints at all.

Quick, clean tradesmen, who knew the job inside out. Working together with helpful, friendly office staff. Made the whole process of fitting our beautiful new staircase trouble free. Well cuffed, thanks to all.

Looking for a stair refurbishment. Had a visit from the company, and the quote was very expensive, they were trying to sell me new newel posts when we had recently had new ones. When I said that their quote was expensive compared to others the guy was very rude and basically insinuated I had wasted his time.

I am so pleased with my staircase renovation. It looks fabulous compared to what was originally there. Ellis and Henry did a fantastic job. They were competent, skilled and professional during the whole process as were the rest of the staff I had contact with. Communication from the office was prompt, friendly and helpful at all times. I would recommend them to anyone who is thinking of having work done.

Abbott Wade are a wonderful company to deal with. From the initial quote through to the fitting, was totally seamless and professional. The installers were very pleasant and knowledgeable. The new staircase has transformed our hallway. We are extremely pleased, and would definitely recommend. Thanks for a wonderful job.

A brilliant service by highly knowledgeable staff. Delivered aheadbof schedule. The fitters were lovely and made sure we were happy before leaving.

Great workmanship, friendly and helpful guys. Tidied up every night before leaving. Good quality work and the representative wasn't pushy or hard sell attitude

All of the team at Abbott and Wade were helpful, experienced and informative. They were easy to deal with and not at all pushy. They walked us through the whole process start to finish and when it came to installation they delivered as promised in a neat and tidy manner. Excellent company to deal with!

When had a rather dated metal stairway which was letting the rest of the property down and so we shopped around for companies which could supply a wood & glass replacement which would complement the rest of the house.
After speaking with a number of organisations we settled on Abbott Wade and were not disappointed. The chap who conducted the initial survey was thorough and as importantly listened to our thoughts but then made alternative suggestions to give us as many options as possible before we made our final decision.
Once settled the installation date was quickly forthcoming and when the day arrived the technicians were speedy, respectful and left a job which we are totally happy with and make us wonder why we hadn't done it years earlier. We should also add that the price was well below that quoted by other companies without compromising on quality.
Well done Abbott Wade.

I contacted Abbott-Wade for a quotation to replace our old staircase with something more modern. From our initial phone call we were able to speak to a real person, something that is rare these days, and we were made to feel that our custom was important to the company.

A visit to our home was arranged, where we were able to choose the precise style and items we liked best.The whole process was smooth and unhurried, and we never felt pressured at any time. Shortly afterwards we received a fair and very competitive quotation. Initially, we were unable to proceed as planned, but when we did contact the company again, a few months later, they honoured our original quote which we felt was very fair.

The two technicians arrived on time and worked diligently. All work was completed in less than two days. The whole area was cleaned, all waste removed and we were delighted with the end result. My wife and I would wholeheartedly recommend Abbott-Wade should you be looking for a similar staircase installation.

Listened to what we wanted and gave constructive ideas back. The fitters worked so well and kept us informed of what they were doing and were very attentive to the job and their attention to detail was spot on and we were so pleased with the finished result and would highly recommend Abbot-Wade staircases.

We recently had a glass and oak staircase fitted, so delighted with the look and finish, the installation was excellent and the fitters removed all the previous 70’s style under stairs cupboard which shows off the lovely sleek and modern look. Could not fault the quality and professionalism of Abbott Wade. Highly recommend 🏅