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4,3
9 avis
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Good responsive team who really know what they are talking about!
Réponse de Abenergycentre
Thank you for your kind words, Angus! Glad we could keep the heating on for you and the family over the Christmas break!
Ben and team recently installed a new wood chip boiler for me , excellent communication and workmanship from start to finish . Couldn’t be happier with the results .
Thanks again
Ryan
Réponse de Abenergycentre
Thank you so much for your kind review, Ryan! We're glad the new boiler has helped make life easier for you and the new addition to the family!
I did not know who to contact , and rang AB Energy to see if they could help. I made an appointment for their engineer to visit. The representative (Andy) turned up exactly when promised. He spent time listening to me outline the issue, and then he started testing the system. He explained to me what he was doing and why. He quickly identified what was needed and then did the repair. He then checked the rest of the installation, again explaining as he went. I learned a lot from him.
Réponse de Abenergycentre
Hi Gary, we really appreciate you taking the time to write such a kind review! We're always happy to pass on knowledge that helps people to manager their systems! See you next year for the service.
Fantastic company! It’s the first time we’ve used them and they were quick and efficient with a really clear charging and billing process. Will definitely use them again.
A great local company.
Réponse de Abenergycentre
Hi Rachel. Thank you very much for your kind review! We look forward to seeing you again next year!
I had a number of questions to ask, and despite there being no financial reward as I am outside of their geographical area, or any other benefit for that matter, they rang and spoke to me at length, giving me very sound advice and taking care to answer my questions. They were very informative and helpful, and I only wish they were nearer!
Réponse de Abenergycentre
Thank you for your kind words – we're really pleased to hear you found our advice helpful. We believe in supporting people with the right information, whether they're in our service area or not. It was a pleasure speaking with you, and we genuinely appreciate you taking the time to leave a review. If circumstances ever change, we’d be glad to assist further.
Kind regards,
Ben Fisher
Managing Director, AB Energy Centre Ltd
I have owned a 25kw Froling P4 pellet boiler for 10 years which, has always been moody and beset with problems. Several engineers over the years have attempted to troubleshoot and have the system working as it should but all have failed. I was ready to scrap this one and buy new from a different manufacturer and contacted AB Energy, via their online form, to enquire if they would be interested in offering me a price for my current boiler. Thirty minutes after submitting the document I was contacted by the General Manager, Ben Fisher, who was incredulous that I was about to scrap a ten-year-old Froling, saying the idea was absurd as this manufacturer was one of the best. He told me that they look after almost ninety of these boilers and assured me that, whatever was wrong, they would fix and have the machine running as it should. It took two visits and some online support but they have succeeded and for the first time in a long time I feel confident in the knowledge that I have found a company whose employees know what they are doing.
Many thanks to Hayden and Tom for site visits and to Ben, Andy and Dave for reassuring phone conversations and technical advice.
I do appreciate that this knowledge, experience and service doesn't come cheap but when I remember that I was on the cusp of spending around £20,000 on a replacement, I'm delighted.
Réponse de Abenergycentre
Thank you for taking the time to leave such a detailed and thoughtful review. It was a pleasure speaking with you and helping get your Froling P4 back to full working order. These boilers are incredibly well-built, and it's always rewarding to see one performing as it should after a bit of expert attention.
I'll be sure to pass on your kind words to Hayden, Tom, Andy and Dave – it means a lot to the whole team when their hard work is recognised. We understand how frustrating it can be to deal with persistent issues, especially when previous attempts haven’t delivered results, so we're genuinely pleased to have been able to give you the confidence and reliability you were looking for.
Thank you again for your trust – and for not scrapping a perfectly good machine!
Kind regards,
Ben Fisher
Managing Director, AB Energy Centre Ltd
The excellent Hayden serviced my biomass boiler for the first time today. He arrived in time, was polite and knowledgeable, professional and friendly, and answered reams of questions. He made the App work which the previous engineer had failed to do for four years. Nothing was too much trouble. Such a pleasure! Such a relief!
Réponse de Abenergycentre
Thanks so much for your review Paul!
Glad to get you sorted. I’ll make sure we pass on the good word to Hayden
I have owned and run a log gasification boiler for ten years. In that time I have gone through four different companies to help me maintain it and it has been one thing after another with one engineer saying one thing and another saying something different. The only thing they all had in common was that no one could solve the problems we have had running it. We even had to send the boiler back to poland to be refurbished! I signed on with the AB Energy Centre just over a year ago and they understood exactly what to do. Unlike all the other repairs and even though green energy parts etc are very expensive, it didn't cost thousands either. I reckon what their engineer recognised almost immediately has been wrong since it was first installed and everything else was a result of that fault. It runs perfectly now as I always imagined it should. What's more is that they are there to help. Finally there is someone who supports me. In this world of a myriad of green energy options, it seems reliable true experts are hard to find. Many want to sell you systems but not many have actually run them. These guys have. I cannot recommend them highly enough. They have changed my bio mass life entirely!! lol
Réponse de Abenergycentre
Hi Katorina,
Sorry, we have only just found your review on Trustpilot as we did not have an account here.
Thank you so much for your kind words! Were glad to keep the heat on for you!
This company are VERY expensive. The service engineer spent approx. 3 hours servicing (cleaning) my wood burner £390/3=£130/hour
The service report also stated “Not familiar with controls” so how they were able to service???
Be careful to get a price before you request a visit, and watch the clock
Réponse de Abenergycentre
Hi Peter,
I'm so sorry but I've only just come across your review as our business wasn’t listed on Trustpilot with an account until now. We’re really sorry to hear you weren’t happy with the service you received back in April 2022. You're our first bad review and We're really gutted about it.
We’d love to look into this properly, but we can’t find any record of a job under your name. If you could get in touch with us directly with some details (date, location, or job reference), we’d be happy to investigate and see what we can do to make things right.
Our engineers are all trained on the systems they service, so we’re keen to understand the note about “not being familiar with controls” and whether there was any misunderstanding there.
Please drop us a message at info@abenergycentre.co.uk —we’d really like the chance to sort this out.
Best regards,
Ben Fisher
Managing Director
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