Automotive Consulting Engineers Ltd Avis 158

Really clear and helpful guidance, very friendly and quick to respond. Definitely worth getting in contact for any issues!

I found the commitment of the whole team outstanding.
It was a pleasure to meet Mr Thomas and I want to thank him personally for all his help.
The office team were always polite , friendly and helpful.
Thank you so much ACE.

I paid £500 for an “independent engineering report” from ACE and received what can only be described as a superficial, box-ticking exercise.

The inspection lasted around 30 minutes and consisted primarily of plugging in a diagnostic tool, which simply confirmed faults already identified elsewhere. There was no road test, no fluid inspection, no dismantling, and only limited visibility of key components. Despite this, the report went on to reach firm conclusions about the condition of the vehicle.

What is particularly concerning is that the report itself acknowledges that further investigation would be required into critical issues including the transmission (you don't say, if only there was a company that could do a report on this kind of thing), yet still concludes that no faults were developing at the point of sale. That is not a balanced or technically robust assessment, this is a subjective view on a half-hearted money grab assessment.

Matters deteriorated further when I provided a subsequent specialist report, which involved actual mechanical investigation and confirmed severe gearbox contamination, overheating damage, and risk of catastrophic failure. Rather than engage with this evidence, ACE declined to review their conclusions in any meaningful way.

Instead, I was told their position remained unchanged because a previous owner had not reported a transmission fault.

This is not engineering analysis. It is a non-technical justification that ignores physical evidence.

For a report that is marketed and priced as independent, dispute-grade evidence, I found the service to be superficial, inconsistent, and ultimately not fit for purpose.

I would strongly advise anyone needing a reliable expert assessment, particularly for a dispute, to proceed with caution.

If you’re looking for useless. Go to ACE.

Mis-sold service and a total scam. I am not sure how they are recommended by the Financial Ombudsman. Firstly, when arranging the call-out I was told that a specialist engineer would attend to carry out an initial assessment and that if there was potential for a report in the customer’s favour, they would proceed. They also shared several well-written, customer-focused reports as examples of their work.
However, soon after paying the money for an independent review, the so-called engineer arrived and literally did nothing of substance. The knowledge and experience that were claimed were simply not there. There was no evidence of a well-researched, evidence-based argument, but rather conclusions based purely on opinion.
I will be reporting them to the finance companies so that they stop recommending them.

The Consulting engineer was extremely professional and provided a comprehensive report which was instrumental in us being successful in our Section 75 claim. Would thoroughly recommend

Was recommended by the Ombudsman that I needed an independent inspection to prove that an issue with my car was likely present at point of purchase as without that I would lose my case against the finance company.

I booked an inspection and someone came out fairly quickly to inspect the car. They compiled a report which helped to get a full reimbursement of all payments, deposit and compensation. Best £288 ever spent. Highly recommended.

I’d contacted a couple of companies but ACE stood out from minute one. The ladies in the office were fantastic, friendly, very clear and their correspondence was the same. This company has ethics and integrity with high customer service throughout every strand of their process and every level of their workforce.

From minute one I was informed that there will be an initial review of the information I provide by a technical expert and only then will they make a decision on whether they feel they can assist.

Once my request was accepted there was again full clarity on the process. The fact that I would not be made aware of any information in my favour or against me until the full inspection and analysis of their tests had been carried out.

What I was also clear about was that whilst on face value and with the information they had, it looked like they could assist, they couldn’t be sure until the full analysis was complete.

For me, the clarity, professionalism and integrity of how they conduct their processes is exactly what I was looking for but even before any payment was made I knew exactly how things would be done. I don’t think you can ask for fairer than that.

I genuinely couldn’t recommend them more. I haven’t had the report yet and there is a chance that the outcome is not in my favour but I know when I get it, it will be thorough, honest and be able to be challenged in court successfully if that’s necessary.

This wasn’t how I felt about the other companies I contacted initially.

A truly professional team from start to finish. The ladies running the bookings, Aaron (a true car enthusiast) that did a very thorough inspection of the vehicle - I can’t recommend and thank you all enough.

I used ACE to provide an independent accident report following an incident where we were hit by a Third Party in a car park. The accident was clearly not our fault, but owing to the lack of witnesses and dash cam footage was declared 50/50 liability. We now intend to use the report in court in April 2026, to act as evidence to support the claim and therefore pushing full liability as it should be to the Third Party.
Lauren was my initial point of contact and was a delight. She subsequently facilitated a phone call with the super helpful Dave, who was one of the Consultant Engineers, who spent some time discussing what was needed to progress and how it would assist in the court case. He then provided the report shortly after. I was very pleased with the report I received and I hope it will serve its purpose. I potentially can request Dave to attend the court for an additional fee, to talk through his findings with the Judge, which I am seriously considering.

Terrible experience with this company. Carried out an independent inspection which was extremely different to the one described to me during consultation, £288 wasted as the inspection did not even look at the issues noted. Have contacted the company several times since the start of December to be passed on from one person to another, who is very unprofessional and unhelpful and thinks ‘ive chased this’ is a sufficient update. I would avoid using this company as the work carried out is not as described and when you highlight this you will be fobbed off continuously. I have now had to contact the ombudsman regarding this company as they refuse to address my complaint in a timely manor. I hate bad reviews and rarely leave a review at all but this needed highlighting. Shame as the owner Graham was absolutely lovely during consultation.

Would give 0 stars if I could. Absolute fraud of a company. Purchased a car on finance and after 9 months had an EML on the dash. Car was coked in carbon and needed a new camshaft, vac pump, injector seals and a host of other underlying engine repairs, I wanted to return the car but was told by the finance company I needed an independent engineer's report to prove the fault/faults were present before purchase so went with these guys. Just shy of £300 for an 'inspection' which involved an 'engineer' coming out to literally just take pictures of the oil condition, start and rev the engine and plug in a diagnostics reader for faults. Waited 14 days for a basic repetitive 'report' stating that the deteriorated oil has caused catastrophic damage to the turbo and the fault was not present at the time of purchase?! (Can oil deteriate that bad in 9 months?!) They also concluded that as they had no service history the car was not properly maintained leading to these issues. So I queried the report and sent them proof I had the car fully serviced on time to which I had no reply. I've had to pay out thousands of pounds on engine repairs and funnily enough the only component that hasn't needed repairing is the turbo which has "catastrophically failed"?! Two different QUALIFIED mechanics who have worked on/inspected the car and cleaned out the engine have both agreed the previous owner knew it was knackered, cleared the faults and part exchanged it. I wrote to ACE with an official complaint a month after sending proof I had the car serviced and guess what....no reply! I'm taking my complaint to the ombudsman and will be also looking to claim back my money on this FALSE report!

I wish I had read the reviews on here before booking the service, as it isn't fit for purpose.
Everyone I worked with was polite and cordial, it's just that the service didn't prevent me from experiencing high repair bills shortly after purchase.
When I raised a complaint it took a very long time for ACE and the AA (who I purchased the service through) to engage in the complaints process and provide relevant responses.

Good as they were able to look at my Lexmoto bike and give detailed information where as even the dealerships would not about the safe and correct operation of the bikes. The assessment failed to answer some of the questions though such as the fault being the same fault at purchase which they must have known about so they lost a star for that.

they where prompt and efficient from the beginning
and kept me informed all along the way. their report was very thorough and helpful in my purchasing of a motorhome.

I am writing to express my dissatisfaction with the recent inspection report concerning my vehicle. The engineer noted that the cause of cabin fumes is failed fuel injectors and concluded that this was not a fault at the point of purchase. I find this conclusion difficult to accept based on the following facts:
Fumes were detected and recorded 23 days after purchase at 99,000 miles, and we have video evidence from that time showing fumes coming from the bonnet.
The inspecting engineer also took video evidence of the same issue at the current mileage of 119,417 miles.
It is hard to understand how a fault of this nature could suddenly arise 23 days after purchase without having existed at the point of sale.
Additionally, during the inspection, the engineer acknowledged that:
-Fumes were present immediately upon arrival.
-The vehicle was unsafe to drive due to the fumes.
-Multiple pre-existing faults were identified.

Despite these observations, the report concludes that the vehicle has been “durable” and that the issue was not present upon purchase. This conclusion does not appear to be supported by the timeline, the physical evidence, or the engineer’s own statement

As a consumer, I rely on your organisation to provide impartial and fact-based assessments. At present, the report appears partial and biased and does not objectively reflect the evidence.

The question of the matter is the cabin fumes being reported at present at mileage 119 417miles that where reported at 99000 after 23 days of purchase does this reflect to be a problem that existed at point of sale yes or no? If it's failed fuel injectors causing the cabin fumes at present mileage of 119417 it means it was fuel injectors causing the problem when dealership was notified 23 days after purchase when mileage was at 99000 is it not?

When I called to make the appt to report on my vehicle, I made it clear that there were no current issues and that the issue we'd had was in the past. The finance company wanted to know if the car could have had a fault at the point of sale, the current condition of the car is irrelevant. I paid £360 for a report that was 99% the current condition (no surprises nothing wrong) and 1 paragraph outlining that it was impossible to know if the previous issue was there at the point of sale. Why come out and charge me £360 for that? I am so disappointed as all of this was known when I asked someone to come out and the fairest thing would have been to say that the report wouldn't have been able to help me, not take my money knowing you wouldn't be able to comment on what I actually needed.

I used a.c.e for a inspection on my car the company was very helpful and managed to get the inspection done on my car very quickly even though it was over the Christmas period very .uch appreciated

I had issues with a car purchased, and ACE was recommended for an inspection.
I had few issues because the first report was wrong, because the garage provided the engineer with wrong mileage, however this has been revised after I sent the documents to prove the mileage on the car.
ACE has done a great job which I am very thankful for.
I was impatient, which I apologise for, but I strongly recommend ACE and for sure in future I will always contact them for any issues.
Thank you very much!

Ace was extremely helpful from the very beginning and always polite when speaking on the phone. Bobbi was highly professional and respectful in the way she handled everything, and she truly went out of her way to address my concerns.

Mr Bird, the engineer, was also very professional and helpful. He guided me through the process clearly and provided excellent support throughout.

I would highly recommend Ace to anyone who needs assistance with valuations. I would 100% use their services again if ever required.

Mr Ali