Acemotorvehicles Avis 

I have purchased a Peugeot 3008 from ace motor’s today, I went to ace after my partner also purchased a car from Joe 5 months ago.
Myself and my partner have both had Great customer service from them throughout both sales and the aftercare from them has been excellent towards my partner.
They had a great choice of cars to which it took me a while to choose my Peugeot 3008 but Joe had nothing but patience for me, he didn’t rush me into a decision and answered any questions we had.

Highly recommend

Absolutely shocking after sales service! Do not buy from these crooks! Hangs up the phone when you try to explain issues with the car and couldn't care less about his customers. Avoid like the plague!

Recently bought a Range Rover from Ace Motors. The whole process was simple and quick, and the service received was excellent.
The car was delivered to me in excellent condition, and also came with a 24 month warranty.
I would certainly recommend Ace Motor Vehicles to anyone looking for a used car.

Thought long and hard about writing this review, purchased a BMW 730 d and after taking ownership it developed a problem and lack of power, turns out it was the swirl flaps and inlet manifold which were full of carbon, after 3 visits to browns autos and may arguments the car is now sorted and running fine, on the down side the dealership and browns refused to tell me what they done to the car and wether they used new parts or just bodged the old ones, the dealership is just ok but the garage they use to do their work are poor at best, i would possibly use the dealership again but would never set foot in the car repairers again in my life, very poor service when they take a week to do a two day job then refuse to tell you what they have done to your car

I travelled over from NI to purchase a vehicle from these guys, communication was excellent, the vehicle itself was first class and the warranty included was more than adequate. I would highly recommend Ace, they have a beautiful place out in the countryside also

Update since my last review on the 30th may.
As explained in my last review, I bought a car from Ace which upon professional inspection it was clear the car has multiple issues across multiple systems. As per CRA 2015 I am entitled to a refund. Ace refused to give me this directly and the bank became involved via a dispute and section 75 in order to get a full refund.

I was given a partial refund via the bank as Ace were being non compliant. I was still owed money from my part exchange.

I have continued to experience aggressive emails from Ace.

They have asked me to sign an agreement which includes taking down my review, agreeing not to take them to court, to agree that they are not liable and not share information on this situation in exchange for rest of the money owed to me (the part exchange). I wonder how many times they have forced customers hands with this previously? I wonder if there would be more negative reviews outlining similar horrendous experiences.

As I am refusing to sign this, their aggression and intimidation has increased. They are refusing to collect the car, they have been given the address, date and time. The response from Ace is that they are reporting the car as stolen. Which is obviously not true and a waste of police time.

They have issued legal action against me, claiming that I am trying to claim the part exchange money twice. This is completely unfounded, which my banks have confirmed. I have not and will not be receiving the money twice. The information they have written to the court is gibberish ramblings which i think is a little embarrassing too. However, this is a threatening and intimidation tactic towards a customer who is simply exercising their consumer rights.

The car has finally been collected and I have received a full refund. They have not dropped the legal action against me, which they agreed to with the bank. They have not sent an email confirming collection of the car. This is unreasonable conduct and civil misconduct. Trading standards will be updated.

Ace are appearing to misunderstanding Consumer law, which is extremely concerning given what field they work in. They don't seem able to understand information given to them, including from their own legal advisor.

You can see in their reply on my last comment that they made attempts to diminish my claims and whilst admitting to problems with the car. Their reply simply reflects all my points/issues in both reviews. I think it is clear who the unreasonable party is.

Would absolutely NOT recommend.

I look forward to their reply and any attempts to manipulate this information.

Very helpful staff will go out of there way to help you out

Bought a Range Rover the other week and I am extremely happy with my purchase and the service that I received. The car came with a new MOT and a brilliant warranty cover. The staff were very helpful and the car was exactly as described. One very happy customer!

Bought a car for my daughter as her first car, which cost me £6000 and since she’s being using it in the last month to learn so far I’ve had to replace the starter motor, brake pads and brake discs and then to be told it’s been in an accident, and the body work is out of line, which now needs doing, this car apparently came with full service and an mot so I thought it was a good deal but clearly not, I haven’t received any paperwork with regards to this apparent service and as I know nothing about cars I now feel this company took advantage of me to get rid of this car, they were supposed to do a full valet which I also never received, this company obviously has no morals and I certainly wouldn’t advise anyone to use them !!

Decided to pay Ace Motor Vehicles a visit after my brother had purchased a car from them.
I was undecided at what I was looking for but with the help of the team there advising me I decided to purchase one that would suit me.
Im so grateful for the advice and help.
Full service and MOT.
Cleaned till it gleamed.
Also I was told any problems to get straight back in touch but I haven't needed to do that.
First class service and advice.
Thanks to the team at Ace.
Keep up the good work.

Bought a Mitsubishi asx apparently with full MOT and service. So far had to change all the break pads , front discs within the first month , front brake carrier and rear brake caliper. Also had to do a service as the oil was as black as the night and filters hadn’t been changed. How this passed an MOT is beyond me .

Recently bought a Fiat 500X. Really quick, efficient and hassle free service. Car was valeted and delivered next day and in great condition for an 11 year old car. Whole family were helpful and will certainly look here again in future. Had a small issue with a rubber bush but was rectified by Browns garage who also provided amazing service.

Bought Subaru from them first day had diesel leaking so phoned and said wanted money back. Person on phone laughed and said no chance as it was only a £2500 car. Felt no choice but to let them fix it that took two weeks as waiting for part. Booked the car in to national tyres for free check. Told need two drop links and had snapped spring which are MOT failure and just had MOT done lol. I paid to get drop links and spring done costing £300 as don’t trust garage. Then today blue smoke coming from exhaust and smoke coming from engine and engine got a knock. Going to Citizens advice tomorrow so will let you all know what they said. If have to I will go to court to retrieve my money back if garage doesn’t offer me any money back. Best part I have all my phone calls recorded so got when he laughed on phone after first day phoned. Update Well not had my car for over a week again so it has been in garage more days than I have had it. No update on it think will be going to see about getting solicitor. They have had my car for another 10 days so offered to return car for a lot less money and there answer is that there solicitors says I am blackmailing them. Please please stay away i have never been treated like this by anyone in my life. I will see them in court. I have all phone call conversations and emails sent. Just got car back after ten days took it down motorway and smell of smoke in car again lol. Update been to Citizens Advice and also went to start car and it is dead as a door nail.

Great range of cars. Fair price. Helpful team. Recommended!

Had great selection of cars but more importantly the porsche that I wanted, did me a great deal too, family run and go the extra mile to make the best deal suit you.came with 18 month Warenty and a year AA cover included.

Regarding a Nissan Qashqai 1.6 Tekna

We took a risk purchasing this vehicle without viewing it in person and having it delivered nearly 300 miles, so clear and honest communication was especially important to us.
Unfortunately, this is where the main issues began.

We were initially told the car was in for its MOT, however no updates were provided. When we chased this, the response we received was simply “what about the MOT?”, which gave no clarity. We ended up contacting the garage ourselves to find out what work was actually being carried out.

There was also conflicting information around delivery. The dealership advised delays were due to the delivery company, however when we contacted the delivery firm directly, they confirmed they were still waiting for instruction from the dealership. We were then later told the car was “waiting to be valeted,” which completely contradicted what we had already been told.

This lack of clear and consistent communication made the process unnecessarily stressful.

To be fair, the vehicle did arrive valeted with a fresh MOT and service. However, issues became apparent almost immediately.
On the day of delivery, a diagnostic check showed fault code P0380 (glow plug circuit). This was reported straight away and dismissed as a common, non-impacting issue.

By the following day, the vehicle began squeaking under braking. An inspection by Halfords confirmed the rear brake pads were worn metal-on-metal, with significant wear to the discs. This is a basic safety issue that should have been identified at MOT stage.

When this was raised with the dealer, the response was dismissive and unprofessional. We were told this was “just Halfords overselling” and were labelled as “one of those customers” who would complain, despite clear photographic evidence. The call was ended abruptly when it was mentioned it was being recorded.

Following further contact, the tone shifted to being overly polite while still denying responsibility. A 75% reimbursement was offered, however this does not account for ongoing costs, including additional required parts and the fact the MOT itself cannot be relied upon.

Since then, the vehicle has developed a further issue with starting. The previously identified P0380 fault is now causing the car to struggle to start from cold on multiple occasions. This is no longer a “stored code” but an active fault affecting reliability.

Despite this being reported from day one, the dealer has referred to this as a “supposed” issue and requested repeated video evidence, rather than taking steps to resolve it.

Evidence has been provided, and further footage is being supplied under correct cold start conditions.

Overall, while the car was presented as prepared for sale, the issues identified shortly after delivery, combined with poor communication and dismissive handling of legitimate concerns, raise serious questions about both the condition of the vehicle at sale and the aftersales support provided

Bought car with mot. Exhaust had big hole in. Local exhaust company told me this would not pass mot. Took back twice with engine management light. Not serviced. Not valeted. Local garage serviced and assured me filters etc had not been changed for a long time. In fairness. Put 4 new tyres on and part for engine management. Get the impression they sell you a car and see what happens. Cars all sorted now but if I went back in time I wouldn't use

I needed a car as I knew the one I had needed work doing on it that was going to cost more than it was worth. As my son had bought one here and was very happy with his, I thought well we will have a look. Couldn't have picked a better place to go. Looked at the website first saw a quite a few nice cars. Got there a lively friendly welcome nothing was too much trouble. Thought Iit's been a month since I got the car thoroughly tried and tested. I am Very happy with the Mitsubishi I bought great deal and price, warranty and AA Membership all insured and taxed within 30 minutes of saying I wanted it a lovely car. Real family buisness who look after you. Thankyou very much for yoir kindness and hospitality. 👌🏻

I went out looking for my dream car on Christmas Eve. The staff at Ace Motors were trying to make it happen. Sales manager Herme G came in and put the bow on the package! I rolled out in my Cadillac Escalade with bells on.
Thank you Ace Motors!

Saw a mini on line advertised as a Mini Countryman Cooper 1.6D. This was my youngest daughters first car. Agreed price Wed 28th Jan. Car was to include full 12 month MOT and 24 month warranty with option of breakdown cover. Delivery promised to Aberdeen Friday 30th. Paid full amount via bank transfer Wed 28th. I did also receive an invoice but after paying the amount called the garage as the invoice stated Mini Countryman Copper All 4 D. The car was totally de-badged in the pictures but if known an All 4 would not have proceeded. This is my fault for not looking correctly at the invoice. I did call and say the main difference was the road tax and insurance, £20 per annum compared to £165, insurance was a £110 difference. When I spoke to Gary his reply, " you have an invoice and you live in Aberdeen so a 4 wheel drive is better and Im not getting involved with your daughters problem". I agreed my fault and let it be. Car delivered on time Friday 30th 8am, perfect. Got handed paperwork from delivery driver, AA breakdown, fresh MOT dated 28.01.26 and service completed 28.01.26. Got in the car to drive home, 40 miles away and obvious whinning noise from rear of car immediately from 20mph on. Straight to my local garage, they removed the wheel and confirmed it was a collapsed wheel bearing. Warranty received had inception date of 29.01.26. Called warranty, gave details, agreed to proceed on warranty. Cost just over £190, was reimbursed £120 only less £50 excess. Received call from Gary asking what was I playing at as first 30 days warranty is with the garage, I said I was never told that and the inception date of warranty was day prior to receiving. Argument started as he said he knew "I was one of them guys". I cut the call as was pointless.I then received a mail from them to say Gary told me the first 30 days warranty was theirs, I was never told this. Went to collect the car from local garage and mechanic said engine management light is on, low tyre pressure front right ( new tyre on for MOT ) TPMS faulty. Quotes from garage, through warranty again. Garage quote £332.00 for Air Mass Flow sensor removing manifold to check for carbon build up and Exhaust back pressure sensor. Warranty agreed to contribute £180.03. My mistake for buying on line. Garys last comment to me in that call was I wanted a new car for old car price..no, I just wanted a working car especially with all the issues after a fresh MOT and service?????