Hmmm well, the customer service is nonexistent unfortunately. Was having issues with the signing up for a discount (on my two emails and then my partners too??) so tried contacting, no answer. Fina... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I found Aden+Anais by chance, looking for the type of big burping bib and cloths I wanted. The experience in the website was perfect, and I thought why not - let’s try this brand. Ooohh I’m not using... Voir plus
Still waiting for my order. Says cleared East Midlands airport but no further updates. Wish I had known this was coming from abroad as would not have ordered. Update 2-3-23 - parcel went astray now a... Voir plus
L'entreprise a répondu
Very difficult to return items and order goes through a third party company despite ordering directly through aden and anais. Very reluctant to refund, no return label provided and postage not cover... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
aden + anais® is the original brand of design-conscious muslin must-haves, offering stylish, versatile comfort for mum and baby. Founded by an Aussie mum on a mission, aden +anais brought muslin to the world at large and quickly gained the trust of parents by delivering quality products that exceed expectations in a meaningful way. Our commitment to creating products that combine style and versatility, without sacrificing quality and comfort, has made us the proven brand of choice for more than a decade. made for baby + designed for you
Coordonnées de contact
The Light Bulb Studio 112, 1 Filament Walk, SW18 4GQ, London, Royaume-Uni
- +44 (0) 203 735 7569
- europehelp@adenandanais.com
- www.adenandanais.co.uk
3,5
Moyen
499 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Will make a great present.
9 avril 2023
Product arrived very fast.
8 avril 2023
Love quality sleep bag
6 avril 2023
Beautifully packaged
6 avril 2023
I was recommended by a friend to buy…
I was recommended by a friend to buy these beautiful muslin squares etc for my granddaughter who will b born in September and oh my goodness they are amazing especially as I got the gift set for less than half price !!! Thank you Aden and Anais
5 avril 2023
No answer from customer service
I bought an item intending it to be a gift, filled out the gift message box, but didn't see the additional tickbox required for gift wrap/a message (it is confusing on the payment page). Having received confirmation of the item, I noticed that the price did not include the gift wrap, and wrote immediately to customer service, asking them to include the gift wrap and a message, to be charged using my card.
I had no reply at all from customer service.
The item was delivered without gift wrap, without a message, and with the full bill visible. Thanks a lot of for that. Shoddy, lazy customer service.
1 avril 2023
Réponse de aden + anais
Hello, thank you for your feedback. We are sorry to hear you have had this experience. Unfortunately we have not been unable to locate any email communication from you. Please kindly reach out europehelp@adenandanais.com where we will be able to assist you further. We can also confirm that no pricing information is included in our packages. Kind Regards, A+A
Great quality products
Great quality products (the muselins are lovely) and fast delivery. Very pleased, highly recommended.
20 mars 2023
Avis spontané
Great quality sleeping bags
27 mars 2023
Great quality, fantastic customer service
Item arrived damaged at first & customer service immediately issued a replacement & refunded shipping costs. Fantastic customer service. Bought this as a gift but quality looks really great. Would definitely buy from them again!
27 mars 2023
Amazing quality
Amazing quality, extremely soft and beautiful patterns. Came rather quickly too.
Purchased a similar bundle for my little boy who is now 2 and he loves his swaddles to be used as a blanket and mat to date. Hoping the little girl to come would like it too 😊
26 mars 2023
Great service
24 mars 2023
Baby Shower Gift Box
Bought a baby shower gift box at a super reasonable price, delighted with the contents however 4 stars as the gift box arrived damaged which was a shame.
22 mars 2023
These comforters teddies
These comforters teddies, my daughter calls them are absolutely amazing.
I’m all stocked up now. X
20 mars 2023
Love the products
Love the products. Delivery smooth and fast. Best presents and products for babies
17 mars 2023
Great product
Great product, fast delivery time. Informative emails RE delivery
No complaints
19 mars 2023
Ordered 3 items and received 2
I ordered 3 items and I only received 2. I sent 2 emails and called the customer centre number but I had no response. I still have been charged for the 3 items. Very bad first time customer experience.
5 mars 2023
Réponse de aden + anais
Hello Elisa, thank you for your feedback. Unfortunately there was an error on our website and the item your order was not available. A refund has already been issued to you and we have contacted you via email to advise. We apologise for the inconvenience caused. Kind Regards,
No complaints… all good 👍
3 mars 2023
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.