affidea.ie Avis 

Absolutely shocking service.
Appointment confirmed by text only to find out when I arrive at the clinic that the time has been CHANGED. I’m supposed to arrive with a FULL bladder 20 minutes prior to appointment time then because they have changed the time WITHOUT NOTIFYING me I am
expected to wait an extra time.

Te dan hira y no se cumple. No hay sitio para que nos sentemos los muchísimos pacientes que se acumulan en sala, escalera y calle. Una falta de atención total
Las recepcionistas atienden bien. Están sobrepasadas

I had an appointment with them. My doctor wrote specifically was to be done by MRI, they totally ignored what the doctor requested. My doctor gave me the letter and I read it. They did not follow through on this. My doctor wrote for my left side to be checked they commented on my right hand side.
I recently had another MRI done and X-Ray done there. You can clearly see from the pictures of the X-Ray my hips are not level, my leg bows out and my heel turns in, which is causing pain. The result came back as normal . I just got off the phone to get an email address to write a complaint and the guy was rude.

Poor on line booking system. I am fully covered by health insurers, got text and accessed site as directed. Would not accept my credit card due to technical difficulties on their site my bank told me.Eventually got an agent by phone who was very helpful and it's organised. Please do not run an online booking system that do not work efficiently ! Barriers to client access.

Exelente profesional, Doctor Villamon Traumatología y ortopedia en Tecma, muy atento implicado con su paciente tanto en la previa a la cirugía con las explicaciones Y luego en el pos operatorio también. Lo recomiendo mucho porque a nivel humano y profesional es exelente.

He escrito varios correos, llamado muchas veces y nadie responde.
Cada vez me dan un correo diferente y el problema sigue sin solucionarse.
Muy mala gestión y falta total de atención al paciente.
Imposible contactar con ellos: nadie responde a nada
Después de más de un año con un problema en la aplicación, sigo sin recibir respuesta a ninguno de los correos enviados.
He llamado en múltiples ocasiones y cada vez me dan un correo distinto o me pasan a otro departamento.
Nadie sabe nada y nadie se hace responsable.
Lamentable gestión para una empresa que trata con la salud de las personas.

The worst managed service in the country . Ten days waiting for urgent xray (post op in US) nine year old and every time I called they couldn’t tell me where referral was or if it even was received. On the tenth day, I was informed they needed more details from consultant. Still no Xray.

Clinica en Torrent(valencia).
Va de mal en peor, aplicación que no se puede obtener el informe medico. Hay que solicitarlo por escrito. Atención mala.
Ya me ocurrió con una RNM, tuve que acudir de nuevo para repetir RNM y tardaron semanas en hacerme llegar el resultado vía email que encima no le sirvió al medico.
Resumiendo, un total desastre esta clínica.
Pensaba que al cambiar de ATENEA a AFFIDEA iba a mejorar, pero no ha sido el caso.

I was finally logged into their so called *PORTAL*
For 3 days I was trying to register or log in and the red text said: It appears you are having trouble logging in to our portal. Don’t worry, if you don't have an appointment yet, we have your referral letter and one of our agents will contact you to make one soon. If your appointment is already scheduled we are looking forward to seeing you in the Affidea clinic. Finally my wife was accepted after our GP made few contacts for us.
And this morning we were taken in. The unit was setup in a shipping container on a corner of a medical centre. Looks like a temporary facility in a war zone!!! Not a very friendly approach from the start.

Parking shambles.

If u take one piece of advice today, under no circumstances book this location for your scan.
I ended up here as vhi cover their CT scans 100%, so transferred the service from the Beacon, which was 75%.
There are 3 patient car park spots. No joke.
A security guard sent me around to a Luas car park which was completely full, warning me about APCOA clamping left right and centre.
Dundrum shopping centre is the next option, or a housing estate in balally up the hill around the corner. 20mins driving around, trying to find a spot.
Theres a 2hr fast required, but my scan was 9.40 so hadnt eaten this the night before effectively. Im a diabetic, managing sugars, but had to run down from 10mins away - arrived 30mins late, sweating, flustered, angry, and watching for a hypo.

Staff were fine, receptionist just shrugged, reception area is wide open so just hope u dont meet anyone u know i guess, meanwhile out the window i could see apcoa circling like vultures.

Heading off on my trek back to the car in the rain, on the way out I hear the next poor punter starting off the rigmarole with the security guard all over.

Horrendous experience.

Visited for an MRI at a location in a shipping container with zero privacy in terms of patient information. The waiting room is the size of a small hallway in a house, meaning that everyone can hear you recounting your personal details, whether you have a contraceptive coil, previous MRI history etc. to the receptionist. I was en route in plenty of time for my appointment and they called me while I was on the way to see 'how far away' I was as they'd had a cancellation before me. Arrived in plenty of time for my appointment time and was rushed through check in and changing, and they were displeased I needed to use the toilet before going in for the scan. Receptionist was visibly unwell with a bad cough and wasn't wearing a mask (in the shipping container with little/no ventilation). Go for an appointment at one of the larger centres if you're hoping for some professionalism.

I received a message yesterday to say they have received my referral. I phoned today to make the appointment to be told that it will take ten days to process before they can make an appointment. And then the lady I was speaking to just put the phone down.

I was told that my blood results would be ready at a specific day and time, when I went to pick up them up I was told that they weren't ready. And besides this, I couldn't figure out how I was charged.

Today I receive a call to say my CT appointment today is cancelled as a nurse is unwell. Appointment was made 8th September, this is 9 days later. The CT cost me €405. I've been offered Tallaght on Friday late afternoon as an alternative. My wife and I have booked leave to make this appointment today and were due to travel from Dundalk. It was a struggle to make arrangements for our children to be collected from their schools today, and we're being asked to do the same all over again now for 2 days time. It's not acceptable. I fully intend to take this complaint further. I wouldn't recommend Affidea to anyone.

Horrible. Desde que han cambiado es mucho peor.

I had an apt today for a scan. Left home 2 hours before the apt time to travel a 45 minute journey.
Unfortunately I got caught up in a serious crash and after 30 min sitting in traffic nerves set in so I called to let clinic know I could be a few minutes late. Guy on phone took no details and hung up . After another short while I called again got a nice girl who said she would inform clinic . After one and a half hours sitting in traffic I called again to see if I could get a later apt as I knew I wouldn't make it in time. This time guy on phone said there were no later appointments after trying to explain the whole situation he said I would have to re book AND repay. Okay that's their policy I get it but no give for my. Circumstances . He was more.concerned in getting my card details for a further payment anxious enough about having the scan but then to have soneone more concerned in taking payment not an once of empathy disgraceful would give no stars if i could

Antes Affidea Torrent era Clínica Atenea, y tenía mi usuario y contraseña, guardaba citas, informes etc... AL cambiar, no pude acceder al usuario. Envié mail hace 6 meses, llamé... y entendía que el cambio requería tiempo. Y esperé. Aún hoy, 6 meses después y varios mails y llamadas no puedo acceder, no puedo dar de alta otro usuario porque es el mismo mail y no me deja recuperar la contraseña. Lo peor es que nadie sabe decirme nada, nunca me contestan y no se soluciona. En fin, una gestión de datos nefasta. NECESITO acceder a mis informes médicos del año pasado y no puedo.

The 1 star goes to the staff who carried out the scans. They were lovely and helpful. However, the appointment booking team behaved with me like scam artists on commission as if they were employed by the team from the Wolf of Wallstreet. Their advice, lies and assurances caused my Insurance to be invalidated, and Affidea profited at my expence to nearly €700. When I spoke with the team afterwards I found the staff to be typically very very rude, one of which hung up the phone when I asked to speak to a manager. The Quality team (2 members) that I spoke with were useless and not very understanding or helpful. Although the first Quality person that I spoke with said she would speak with the team and advise them on such matters, I do not believe that this happened. Also, in confirming that retraining was required, she indirectly confirmed that I was wronged, but with no financial compromise being offered, this was meaningless.

I had an MRI this morning in tallaght . From start to end lovely staff . I was a little nervous and they settled my nerves. Just received my images through their app. Very impressed

I got an mri appointment with a private hospital through my GP so it was free. The appointment is for next week. Today Affidea rang me and tried to say my appointment is cancelled but I can book another one with them as I will be put on a long waiting list if I don't look for a new appointment with Affidea. Of course this would cost 200euro. When I kept asking questions they told me to ring the private hospital which I did and my appointment was not cancelled after all. I would advise anyone to steer clear of a company that does that.