AIB Insurance Avis 723

Great service, took the time to listen

Wot a relief to speak with someone who actually wants to help you all the way through the procedure
My camper was a little bit out the ordinary but this company sorted it no problem
Definitely will be recommending them to everyone, thanks for all you did for me

Received cold call for quote, on came the hard sell and issues resulting in much dissatisfaction. Call dropped, no follow up or complaint recorded. Hidden barriers clearly in place over complaints procedures and this regulated firm. Eight weeks up so enforcement coming in due course 👌

He explained everything very well.
He was clear and not at all condescending. He found us a good deal.

Excellent service throughout.
Ryan was very helpful and thorough arranging the insurance for my new motorhome

Very helpful and diligent and pleasure to do business with.

As an Executor I needed unoccupied house insurance and Harry at AIB was very helpful and took the time to explain my options then went away to get me a couple of quotes and came back to me the same afternoon. I was able to take out the best option for our situation and was grateful for the help given

So I was loosing the will to live with issues over needing a 'credit agreement signiture' request by Close Brothers as an on line request, which I was not prepared to do. I finally spoke to a Harry who was very helpful, sympathetic and understanding and then in turn Petek, a lovely lady, who rang Close Brothers on my behalf and sorted out not just the signiture issue(which wasn't required in the end) but the payments and amounts which Close Brothers arbitrarily changed from what I had agreed with Academy, now known as AIB, I am really fed up with Close Brothers and their underhand dealings and unhelpfulness, but very happy with the above two CSA's and the outcome. Thank you both of you and I hope you are rewarded somehow for going above and beyond to help me.

I recently took out a new policy with AIB insurance and was very impressed with the efficient service I received from Harry, the Sales Advisor. He was very helpful, courteous and responded promptly, and I was satisfied with the quote.

Amazing service , absolute pleasure to deal with

Very proffesonal advisor and very helpful too.excellent service highly reccomend this company ans Steve my advisor

I have previously been a customer with my last motorhome, and returned to insure my new campervan and the service I received was second to none all my info was still on their file which made it relatively quick and smooth great price as always and I am pleased to confirm I am a returning customer , very happy with the price and cover I have purchased. Thanks again to Ryan

Sean Courtney dealt with my quote.
He was a gent to deal with all through the process. I didn't bother looking elsewhere after speaking to him. Excellent, easy process with his help.

Max has been fantastic to work with, I have used this company for mamy years and would recommend them to anyone, always very helpful and they get everything confirmed very quickly with no issued.

I purchased a rare Japanese import car. Artur did a fantastic job, working really hard as there were a few headaches however all resolved and the quote was £800 cheaper than a rival specialist insurer.
Well done. Excellent service

Very professional, helpful service with a good premium.

Ryan was great and super helpful when insuring my imported vehicle.
Have used before and will use again!

Very helpful and compassionate clearly with patients.
Help with all my insurance needs in 1 phone call .
Thank you

Brilliant customer service, friendly and knowledgeable. Will definitely recommend

I had a very disappointing experience with this AIB insurance company.

They are not transparent with their customers and, in my opinion, they mislead people. The contract clearly states that in case of cancellation, a refund should be issued — however, in reality, they refuse to return the money.

On top of that, their customer service is extremely rude and unprofessional. Instead of helping, they speak to clients in a disrespectful and dismissive manner.

I strongly advise others to read everything very carefully and be cautious before choosing this company. Based on my experience, I would not recommend them.
Very disappointing and misleading experience.

I took out an insurance policy with the expectation that, as stated in the contract, I would receive a refund if I cancelled. However, when I requested cancellation, I was told I would receive 0% back.

While there is a table buried in the policy showing reduced refunds over time (and 0% after 120 days), this was never clearly explained at the beginning. The contract wording is vague and says refunds “may not” be given, which is very misleading in practice.

In reality, they apply strict rules that leave customers with nothing back, even though this is not transparently communicated upfront.

On top of that, customer service was rude, dismissive, and unhelpful when I tried to clarify the situation.

I strongly advise anyone considering this company to read every detail carefully and be extremely cautious. My experience shows a lack of transparency and poor customer treatment.