AirsoftGI Avis 

After checking several online retailers I went with Airsoft GI. In their ‘about’ section of the website they touted their “We pride ourselves on maintaining inventory accuracy” and “we have set the standard in quality, speed, and customer service”.

However my experience has been anything but great. I order my son an airsoft rifle on Tuesday December 15th. This was suppose to be a gift from Santa clause. On Friday December 18th I receive an email stating the item was out of stock and would not be available until 2021. Taking three days to figure out your inventory is unacceptable. What’s even more aggregating is that I have received daily emails from this website trying to sell me additional products.

This company has not set the standard “ in quality, speed, and customer service”. I also would not put ‘pride’ in this inventory system. After canceling my order I have since gone to a different online retailer: evike. Hopefully they can help make the Christmas magic where airsoftgi failed.

I ordered an airsoft rifle from them, it came broken. I sent it back, they “fixed” it, and it broke again. I had to replace almost every part inside the rifle. I would not recommend airsoft GI to anybody. They also had horrible customer service. I’m pretty sure I was on a call with a 13 year old.

I've always loved Airsoft GI, from their nice sales and site UI to their Youtube Channel. However, I'd have to say their Customer Service is pretty subpar. Two weeks ago, I called to request an account deletion and got some weird company answer on why that wasn't possible. I asked if I should just provide false info in order to get my info out of their system and got a reply about how that isn't legal or just. I then sent an e-mail to their tech team and I haven't gotten an answer back or an automated verification that my e-mail even reached the correct people (Though it wasn't rejected, so I'm sure they've received it).

Just delete my account please, it's my personal info and I no longer use the website. I've been really annoyed with this company since then.

I bought an almost $400 airsoft rifle and bought accessories to go with it. The order came out to be almost $500. When I recieved the gun, the gun's wouldn't work properly. I contacted the rma department send in my gun and when they recieved it they said they experienced none of the problems I had and sent it back. I asked for store credit and was denied. I contacted customer service and was argued with and got no where. The representative was very rude and acted like he could care less. I went over their return policy and they didn't acknowledge it. Do Not Buy From This Company. If you are getting into airsoft buy from any other airsoft company except this one

If you do any research into this company you'll realize they are scam artists. Most of the time you cant get a order from them or contact any customer support. Just go to a better website.

Absolutely terrible company. I have bought from them three times the first time was a good experience... the second time I preordered an item which was a huge mistake. They pushed the release date three times then on Christmas opened the item up for direct buy,when I confronted them they said that preorders only meant you were garunteed to get the item at some point... The last straw was the most recent transaction. I ordered one of their mystery boxes. It came in and was clearly an open box used item that was broken. And now they won't even respond to my email asking for a return or store credit. I would absolutely not recommend this company to anyone

For full transparency: My order was placed at the height of Covid-19's impact so Airsoftgi may not always be this way. This is my first and last experience with them. I recommend shopping at Evike.com or airsplat. I have experience with those sites and they have never let me down.

First, like many others, the item I ordered was out of stocked and they didn't let me know until the rest of my order shipped. Honestly, whatever; It happens and this isn't my biggest issue. However, Evike and airsplat have never done this to me.

Second, they never picked up the phone. There have been two days where I called 10ish times during their working hours and they never picked up. I was calling about the item that was out of stock to specify a similar product that I'd accept. It took about 4 days of calling everyday to get this issue figured out. About a week later, I was calling again to cancel this order because I found a local shop that had the item in stock and at a lower price. I called a few times last week, 7 times on monday, 3 times yesterday(tuesday), and twice today(wednesday). They picked up today and said they couldn't do anything because the package was shipped this morning. I understand but why wasn't I notified about it when it shipped AND why couldn't someone pick up the phone to cancel the order before it shipped??

I have also reached out by email and have yet to receive a response.

Third, the pistol I ordered was broken upon arrival. This is another thing that isn't a huge deal. Broken stuff happens and it's usually the shipping companies fault anyway.

I could have lived with the out of stock item and my broken gun if it wasn't such a huge hassle to get a hold of someone to fix the issue. It should take one call and may 10 mins to replace an out of stock item and it should be just as quick to replace a part broken in shipping.

This whole experience has been ridiculous. your experience may vary but I don't think that it is worth the risk. Do some research and find a better company to purchase from

Please review all the 1 and 2 star on the reviews. I placed two orders with airsoftgi, in both they waited a few days to tell me that the item I purchased was out of stock. If it was out of stock why did they let me buy it? Then it takes 7 to 10 days to get your money back. In my case it took 10 days. I had to call for them to processes my reimbursement.

My advise: Do your homework and buy local or somewhere else! Unless you are willing to WAIT for delivery or to get your money back.

Needless to say I am extremely disappointed. I hope anyone that reads this review will benefit from my experience.

worst experience ever had, slow shipping, broken product, no customer service, ever detail shows it is a pure garbage

This company is very unorganized when it comes to shipping for holidays. In order to get your stuff they want you to upgrade and pay anywhere from $50-$100 more to get it. Worst company I’ve ever worked with, and will never shop there again.

AirsoftGI has been my "go-to" place for a very long time. My rifle is from their AirsoftGi Custom Rifle Line-up. I wanted to play air-soft again, however I needed to send my rifle in for repairs as it is their custom rifle. I sent in my rifle in April. Today is July 17th. I have not yet received my rifle, and it is well over the repair time frame. I had received confirmation that my rifle was being worked on and it was completed. I expected it to be sent back to my home and such but, nothing. I decided to email and get an update, they said they needed payment, which is odd because they ask for full credit card info when you purchase the repairs. I called and they had told me the rifle was ready for pick up and payment was still needed. I don't live in California nor was I aware of the fact that they don't save your credit card information after putting it into the website, thus me having to call them to complete the purchase when the rifle was completed. AirsoftGI has always been quick for me,and they always surprised me with how fast they got things shipped out me in the past. With this delay on my repairs and with no compensation of the time lost or anything offered. I'm a little upset, I always considered them to be the "top-tier" company for anything air-soft. To have such a big delay, and then mix up my order for a "pick-up" order was just unorganized and unprofessional to me. I'm disappointed and let down as a true AirsoftGI fan.

Airsoft GI was great with helping me get what I need. I am completely satisfied with the navigation of the site, availability of the products, and the prices. The one thing I did not like was that after I ordered, they required me to confirm the order in a phone call. They said they called me everyday for 10 days, but I never received a call and my order was refunded without me knowing it. Everything else was perfect.

We ordered a magazine for a King Arms G3/T3 variant. The magazine was out of stock, and we were notified. We chose to hold our order until their next shipment came in from the manufacturer. AirsoftGi customer service call and told us our order was placed on backorder with 6-8 weeks till it would ship out. Alright, thats not their fault. However, It has been 10 weeks, and no update was given by airsoftgi. Pretty disappointing, but no other retailer carries the magazine in the U.S. so we are forced to wait. Not cool ASGI, not cool.

Order placement and processing - Good.
Order shipment - Expensive but Good.
Order Fulfillment - Disappointing/ Poor
Ability to post a Review on the Site - Poor

I purchased a Techie's Dream mystery box V3 in July'18 and received a sniper rifle LT-96. Pretty cool with the exception that there was no upper receiver, outer or inner barrel and no trigger assembly. I did receive the stock and some extras like sling, bipod, bb tube? and a tri-rail pc. Being a guy that likes to "Tech" guns, its hard to do that with a gun that is missing half its parts and no way of purchasing said parts to make repairs. I get it, its a mystery box and there is no control over what you receive. However AirsoftGI should not be sending out unfix-able guns in their Tech mystery boxes. Its like I received a garbage box instead of a mystery box.

This box should have been sent out in one of the mystery parts boxes and not as repairable gun/ Tech Box. I feel AirsoftGI should replace my unit with another. Order# 955277

I like buying these because its great practice at a affordable price, but you cannot "Tech" that is broken if you cannot acquire all the parts.

Furthermore I have made 2 attempts to review my purchase on the AirsoftGI site and neither has been posted in a timely manner. Screening customers reviews is just bad business.

This place is great, always great prices and friendly help. There content on the internet is next to none and while I've had a few problem with my orders there always there to back you up. I've bought from alot of other places but after the run around they gave me I'm proud to say I'm part of the Airsoft gi army

The airsoft gun we purchased was as described and arrived quickly.

Love ordering from Airsoft GI. There customer service is bar mone! And getting a free mystery gift always entices me to order more stuff more often.

It’s a good place to buy stuff but most of it is sold out, and shipping is expensive and none of the coupons work

Great customer service. The techs are very knowledgeable and understanding of someone who is new to the sport.