Réponse de Aladdins Gold Casino
We're sorry to hear this. We have no affiliation with the review in question. It appears to reference a different operator with a similar name and likeness. Please see our website.
www.aladdinsgoldcasino.com
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À propos de l'entreprise
Écrit par l'entreprise
We put our players first! Your feedback matters, and we're here to help. Our dedicated support team is available 24/7 through live chat, phone, or email, ensuring personalized assistance whenever you need it. Since 2009, Aladdin's Gold Casino has delivered a first-class gaming experience. Explore hundreds of games, including Live Dealer tables and thrilling Slot Tournaments – all just a click away!
Coordonnées de contact
Etats-Unis
- www.aladdinsgoldcasino.com
Information importante
3,2
Moyen
13 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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This casino preys on vulnerable…
This casino preys on vulnerable customers and the slots are totally rigged to there favour and the minimum withdrawal is £90. Plus they bombard people with texts when your not even a customer. So they get your number by fraudulent means. Plus there deposits go to different companies. They also have other trustpilot accounts too. They've been ripping loads of people off but if someone is using your name /brand. How come your not doing anything about it to stop them using it and to stop people getting conned. If it isn't your site how come they don't report as fraud. It's because it's there brand/casino
7 avril 2026
Avis spontané
Réponse de Aladdins Gold Casino
We take these concerns very seriously; however, the issues described do not align with our operations. We do not accept players from the UK, and we do not contact individuals via SMS marketing.
Based on what you’ve outlined, this appears consistent with a third-party operator using our name and likeness without any affiliation to our official brand. Unfortunately, we are aware of such cases and have supported other individuals in identifying this.
We also recommend reviewing the “You Should Know” alert on our Trustpilot page for more information on this matter.
Bank Cards ALWAYS compromised after I upload a copy to your cashier
As soon as I upload a picture of any of my visa cards to the casino cashier, within 3 days, that card is compromised. And I refuse to use any virtual currency.
26 janvier 2026
Réponse de Aladdins Gold Casino
As with all our players, your safety and security are our top priorities, please know that we take such claims very seriously, and we are committed to working with you to address your concerns.
We firmly believe that the document verification process was not related to any of the issues you’ve experienced. However, we still want to offer further support, so thank you for raising your concerns.
The relevant team has contacted you and is awaiting your response. If you could please review their message and get back to them at your earliest convenience, it would be greatly appreciated
Réponse de Aladdins Gold Casino
We really appreciate you and your feedback Maria!
We look forward to seeing you around the Casino soon :)
Fishy
Well. You offer things that look like a deal. If you win you take all that money back and then give what’s left. This is after I already purchased my package. I pay for it twice if I happen to win a tiny bit of money. Not really good business
26 janvier 2026
Réponse de Aladdins Gold Casino
Thanks for the feedback Karen!
When you mention a package, there is only a maximum cash out applied to specific free chips, deposit matches come with no max cash out. If you'd like to contact us to discuss this further, we'd love to be able to help.
Whenever you reach out to customer…
Whenever you reach out to customer service reps they are polite.. helpful and knowledgeable.
25 janvier 2026
Réponse de Aladdins Gold Casino
We love to hear that our players have a great experience with our Customer Support team, we're always on hand to help 24/7 and look forward to speaking with you again soon!
I love this casino line
I love this casino line. They are my number one for entertainment and fast payouts. Love them.
12 mars 2025
Réponse de Aladdins Gold Casino
We truly appreciate your amazing feedback! we love seeing you play with us and here's to many more amazing sessions at Aladdin's Gold Casino!
Winnings are fast to proceed
Winnings are fast to proceed. Monthly bonus when you play often.
19 août 2025
Réponse de Aladdins Gold Casino
We’re glad your winnings were processed quickly, and it’s great to hear you’re enjoying the monthly bonuses too!
Réponse de Aladdins Gold Casino
We're delighted to hear your payouts have been quick and seamless Lida!
Fair play
I have been a client for 11 years. I find this site extremely fair. Customer service is excellent. Never had an issue receiving my winnings, although patience is required. Most reliable site I have found to date.
12 janvier 2026
Réponse de Aladdins Gold Casino
Thanks so much for your loyalty over the years Doug!
We really appreciate the kind words about our fairness and customer Support team, and we’re glad we’ve been able to deliver a reliable and enjoyable experience for you
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