Alba Rose Avis 

I ordered a mould kit for £4.95 from the Alba Rose website to have a wedding band designed to fit my engagement ring. It was sent out very quickly with the returns postage paid, I took a mould of my ring and sent it back to Alba Rose.
I received an email a few days later to say they had received my mould and would send me some images of my design shortly and also to my surprise that a £35 standard design fee would be taken from my account once they had sent me the digital images of the ring - at no point ever was I made aware of this £35 design fee until I had already bought the mould and sent it back . After contacting Alba Rose they refunded the payment quickly.
I liked the concept of not having to part with my ring, the mould kit itself was easy to use and the digital design of my ring I am really pleased with and will be ordering in the near future. Overall a good service with Alba Rose I just didn’t like that the design fee was not clearly stated.

Excellemr service. Very quick, very professional with an excellent product.

I was told about Alba Rose by a friend and saw their rings etc. They were really nice - though not the same ones as we liked. Loads of choice was available.I visited the shop (though they didn't have the ring I liked avaliable in store but did have my OH's) and then bought online. Loved the rings - they are beautiful. Also, ordering a wax version for £6 in advance of buying the final ring was very helpful. I would 100% recommend.

Ordered our wedding rings from alba rose as we got engagement ring from you as well and had excellent service. Used the free re size voucher - which was great!
When we got our wedding rings my partner needed his resize which was fine we had a voucher for it - a free re size. We sent it off paid for delivery. We then got an email saying we owed them money for postage back to us! This didn't happen when I sent my engagement ring off! And considering the cost of the rings I feel this was a real let down in terms of service!

Really really happy with my ring, the customer service was great, impressed with the price of everything not too expensive, could not fault them at all. Thank you so much.

Amazing wedding ring fit perfect around my engagement ring

Since my first purchase the customer service I've received has been amazing and the timescales of receiving my order has been speedy money well spent.

The ring was absolutely beautiful, over the moon with it! Great quality, fast delivery and quick responses, I would definitely recommend to anyone. Also as we were on a bit of a deadline, they even marked it as urgent to try for a quicker delivery. Couldn’t be happier with the service.

I really struggled to find a wedding ring on the high street. My engagement ring is twisted and has a really awkward shape. Saw this company through Facebook so was a little wary at first. I decided to order a ring mould kit and couldn’t believe it when it arrived only two days later! I followed the step by step instructions to mould my ring and sent this off. The whole process was easy and stress free. I paid for the VIP package so I could have tweaks on my design and also got £50 off my order. The team are only an email away and are on hand to help if needed. Safe to say I LOVE my new ring. I honestly wouldn’t have found one which fits as well anywhere else and my ring was cheaper than other rings I had found. Would definitely recommend to a friend and would use again in a heart beat. Thank you!

I wanted a ring to fit around an awkwardly shaped engagement ring.
I dealt with Ethan, who was patient, interested and keen to get things just right.
It was such an exciting moment when my ring was delivered this week, so beautifully presented, and looks just right against my engagement ring.
The whole process took 2 months and would have been quicker if I could have made my mind up sooner!
The price was also very reasonable compared to quotes I had from local jewellers.
All in all I am a very happy customer!!

I purchased my engagement ring for my girlfriend from Alba Rose. The sales lady Lauren did an excellent job, she was patient and very helpful through out the whole process as I was looking for something particular.
I would like to thank the whole team for helping me out with designing this engagement ring. Very happy with the purchase. I highly recommend Alba Rose if you are looking for GIA certified diamonds.

I purchased my wifes engagement ring from Alba rose 2 years ago. My experience was excellent and they never rushed me into my decision. Therefore myself and my wife decided to return recently to Alba rose to purchase our wedding bands. Our visit was very positive and we were made to feel very welcome. We received quality care and we are over the moon with our wedding bands. Thank you Alba Rose, we plan to visit soon for brides maid gifts! Highly recommended!

Dropped into the store this morning to have my wedding ring resized as it started feeling tight a few weeks ago.
Resized and reset my diamond whilst we had coffee. Less than an hour later it looks like new.
Very happy

My second purchase from Alba Rose, excellent service, friendly staff and atmosphere. Wife loves her new eternity ring!!

we have bought a few rings from alba rose, and have always been very pleased with both the quality and service given. we we even sent a ring back because it wasn't suitable ( our fault) and got a full refund.
kayleigh and Ryan were super helpful and we would recommend this company to anybody looking for quality jewelry at a good price... Robert and Pamela Baldwin

I ordered a cross over ruby and diamond ring for my ruby wedding anniversary and was thrilled with the result- made in super quick time: it was great to be able to see pictures in the Internet of the different settings and metals available, and the service in the shop was professional and helpful. Free resizing too. Delighted : definitely recommend!

We purchased my bespoke engagement ring from Alba Rose a little while ago and the process was so easy and stress free. Their customer service is great. I had a lot of questions and the staff were always willing to help and were very friendly and knowledgable. The ring is absolutely stunning and made to a very high standard. Would definitely recommend them...

My family is so pleased with the stunning cremation jewellery from Alba Rose. It's been a tough time losing a very close loved one but to be able to wear a small part of them in our rings and necklaces feels really special to us. Me, my son, daughter and wife wear them everyday. We can't thank you enough.

The customer service is next to none and they really looked after us to ensure this process was as easy as can be. I would definitely recommend to anyone looking for something special to remind them of their loved ones.

We purchased a diamond set wedding ring and were very happy with it initially. However this soon changed. Soon after our wedding it had to be returned as it had lost a diamond - disappointing but possibly “ one of those things” Ring re-set and returned. This happened a further 4 times! Each time a stone (or two) was lost we had to return it for repair. On one of these occasions it was deemed that the ring had been knocked hence the damage and we were charged for repair - fair enough, however on all other occasions no trauma found so possibly down to poor quality.
The ring then spent much of the time in its box for fear of further disappointing loss of diamonds - not what is expected of a wedding ring.
We then decided enough was enough and after much correspondence with the management it was agreed a replacement would be sent . A replacement was duly sent - chosen by someone at the company (without showing us first) and worth a third of what we had originally paid!
The replacement ring then tarnished within 2 months and was sent back in disgust. Only the threat of legal action gained us a refund.
After an 18 month debacle I now have no wedding ring - the original ring that had much sentimental value to us despite being damaged was not offered for us to keep as a gesture of acknowledgement for distress caused and is presumably lost.
Overall a very bad experience and certainly do not recommend.

Brilliant!

From initial meeting to final product the team are all very polite and the design was lovely minimal adjustment to the design. Was advised 3-4 weeks for the ring to be made and was done in just under 2 weeks.

Would defiantly recomend this company!