alight Avis 262

State Farm "Benefits Admin" and Alight have not provided calculation, balance info, projection/illustration or did any of the tax change o requests I have asked for both from Benefits Admin/Total Rewards and Alight Portal (my data was abused and breached as well by Equifax and others involved) but its been a headache so far getting any correct info on my Retirement Annuity and the calculations seem to be messed up. The conversion to Alight/servicer also pulled over my beneficiaries WRONG and the portal required to get any info does not have any illustration, fee, balance or calculation info that is correct. Customer Care at State Farm has been using Knowledge Items that are both wrong on how Annuities work and fees/values project/work and has refused to provide a balance. Also ADP showed I worked for Taylor Corp (which I never did). I worked for 2 different contractors on Taylor projects so something is not being integrated and Annuity probably mis calculated or used in DataBrick/Lake test environments without employee knowledge and miscalculated annuities most likely. Customer Care has been both Retaliatory and abusive in communications and has provided wrong information on how Annuities and the "business rules" and calculations work and referred me (and probably others) to SFNet sites which never had the info and we can't even access anymore. Providing a Retirement Annuity BALANCE and calculation/fee and insurance cost and ILLUSTRATION is common life insurance practice and should have been on the Alight Portal but was not so my FINANCIAL advisor needs this and so does atty and others.

ADP (most likely) and The State Farm/Total Rewards/Benefits (HR) dept and vendor partnerships (Alight) and systems/data implementations and service model (system, process and communication and complaint handling) is extremely exploitive and bad and abusive to retirees, employees and ex employees in several ways. (reviews on Alight can affirm much of this from many complaints on bad handling of service, withdrawal, forms requests, rollover requests, data abuses, wrong information on Retirement Annuity/Pension handling and this was pre GDPR and post GDPR. MoveIT and Progress Pension and other and Alight, AON and others have been heavily involved while ex employees treated like trash and communications are simply degrading, wrong and clearly the communicators/respondents do not understand how Annuity (projection, fee disclosures, data share and balances) work which is disturbing coming from an "insurance" company. The whole vendor relationship and data risk and "business rules" for handling the forced portal, Retirement Annuity transfer and communications (that are wrong and exploit the complainant in many ways) is a shame. The Alight problems are heavily documented and continue (don't process requests, form submissions, etc.)

Conflicts of Interest may arise but clearly whoever is servicing/handling this implementation, partner agreement and data and cloud or portal "service" is extremely bad for many folks. State Farm, Gainsco, BlueOwl etc. apparently handled a certain group of employees with this service agreement without full disclosure or understanding or docs to employees and SFNet is not a source for good info and never was (even when there). The digital handling has been terrible as well as service from both Total Rewards staff/vendors, HR, Alight and all others. Demeaning and degrading and NOT researching and providing right answers is the playbook apparently. Disconcerting to many people and concerns on how data is stored, handled and integrated and platforms being used is heavy considering all the breaches in last 4 years with insurance, partners and financial industry/plans. State Farm Total Rewards clearly does not take any concern or question or person (employee or ex employee serious) its clear. A shame and wondering if Conflicts of Interest or Code of Conduct and mishandling of portal/digital app and data share practices and servicing/communications to retirees is being handled respectfully and properly as we are given wrong, misleading, unthorough information about annuity and pensions and data. (attached communication and past communication which are completely wrong on how annuities are handled and lacks illustration, balance and history)

Alright as it’s used by Danaher is one of the most challenging ysa I have ever used. Trying to get through to a live agent is difficult. If you do get an agent. U get disconnected. If you need a call back. It’s up to 48 hrs

This company is the parent to MDGuidelines and they do not accept any CC over the phone. I have to send a check. The invoices they give have completely confusing info on them and their is nothing to indicate who the company is that produced the invoice. I never write and don't want to write a check. Unfortunately, I have to subscribe to this service by Statute. And they are the only place to buy this service! I almost want to quit doing DD's because this company is so whacked! If you c an keep from it, do give this company 1 cent of your money unless you have to.

If I could give 1/2 a star I would. On hold for 45 minutes. Transferred 5 times. After 45 minute hold told they couldn’t answer my question. They hire foreigners that don’t know the answers and don’t educate them.

this company is impossible to work with. I have had an open case for a few years. Recently i had time denied and spent hours on hold and never got call back but reps were noting they were calling back (call logs to prove this)
They refused me the info to file a complaint and i can get NOTHING done with them.

This company. 1 st. The training is horrible. They don’t like to give raises and when they do they are only .30. They pay their BA’s good but Customer service reps get a lot less. The micro manage and they are ridiculous with QA
They are not concerned with employees and they only award you for your work if they like u. Also they claim they have a bid for the hours u work. That’s a lie. Every year I try to get my old hours they took from me but they give it to the new hires. They don’t give a damn about the people that been her all this time working their ass off. U can’t even get a second damn job working for them because they give u a bull a schedule

Didn’t follow through. No contact. On line chat is useless, agents disconnect. Company is a total mess. They contract to agents that are licensed within each state to follow up and go through plans with the member. Whatever happened to AON by selling out to ALIGHT is a failure. Thanks a lot Merck for outsourcing my benefits to a company that fails your retirees.

The worst customer service experience ever . Good luck it is impossible to get anything done . Surprise this company still in business.

I recently used Alight to administer cobra benefits; for over a month they could not figure out how to set up automatic payments from my bank; delaying my health coverage. If there is a way to give them a negative star please let me know.

Truly perfect for the modern day style of healthcare where everything is difficult, they make it impossible to use YOUR OWN MONEY, and they have their heads so far up their own backsides if they choke, slap their asses to make them breathe.

These peope are pure scum who make sure that HR is about keeping people down in any and EVERY way these scumbags can.

Customer support is an absolute joke, I have spent DAYS repeating THE SAME THING over-and-over again, I would have more luck staring at a blank wall than dealing with these inmoral, unethical pieces of garbage.

Trying to obtain my short term disability is ridiculous. They received my providers paperwork but they are still delaying approving it. They say they fax the provider but it was never received..once can be explained twice is their issue. Case Managers are rude and they do nothing.

Terrible service. Cannot pay for Cobra online - repeated error message. On indefinite hold (despite a repeated message that "your expected wait time is 3-4 minutes").

Also, the number of times I have had upload receipts to verify HSA payments is ridiculous.

I cannot understand why any company that claims to care about its employees would use this benefits platform.

The mobile app is utterly useless. I could not execute requests online as I had done with fidelity. Consequently I was forced to speak with a customer service rep that only did half the job. I called back to rectify the dumpster fire of a mess that was created. I waited the two business days for a resolution. They had closed the ticket without even looking into it and left some canned response for me to call if I had questions. I opened another ticket. I called and the said they were working on it. After fourteen+ days I just pulled a total distribution to a firm that is responsive. They are a bunch of Shylocks!

Roche Labs uses them for pension and other retiree benefits. It is a ten minute process just to speak with representative. They change the timelines to start receiving pension that is different than what was stated in the letter. Then when I called to speak with representative they hung up on me. The automated system did not recognize voice or phone prompts which then sent me to the security team. I also have HSA account with them and there is no standardization of approving the expenses. One time they approve easily and the next time with same receipt and diagnosis code they say it is ineligible and froze my card. Overall it has been a frustrating experience. I guess it doesn't matter to Roche as I'm a former employee of 27 years and not helping them currently.

I took a loan against my company 401k 2 years ago. I come to find that loan was not being paid through payroll deduction like it was supposed to be. I got 2 notices about manual payments which I made but no communication beyond that! It’s been sitting for 2 years not getting paid!

Awful customer service, constantly making mistakes, and unable to resolve any issues without tickets, that eventually lead you no where. Representatives continually hang up and act like the call was dropped. Would rate 0 if I had the option.

The worst retirement company to work with. The right hand doesn’t know what the left is doing. Their customer service is terrible. You cannot call anyone directly. They schedule phone calls at their convenience. I can’t wait to get my money out of their hands. Aweful!

I am writing to express my deep frustration and concern regarding the ongoing issues I have encountered with Alight, the provider of our workplace benefits. Over the past eight months, I have faced numerous problems related to my benefits, specifically enrollment in programs I never signed up for, incorrect paycheck contributions to my retirement account, issues with investment transactions, signing in issues, etc.

Despite countless calls to Alight to resolve these issues, I have been caught in an endless loop of unproductive ticket creations and inadequate responses. Each time I contact Alight, I speak with the same representative who simply creates another ticket, claiming that the back office will resolve the issue, and keeps me on call for 1-2 hours. However, the resolution of these tickets always results in a message asking me to call again, with no real progress being made. This cycle has continued for eight months, leaving me with unresolved issues and growing frustration.

I have reached out to our workplace benefits team, but I was informed that Alight is solely responsible for these issues. Unfortunately, Alight’s current approach to handling these issues seems ineffective, and I am at my wit’s end. The lack of resolution has been so discouraging that I am considering leaving my job solely to avoid dealing with Alight further. These issues caused me significant mental and financial stress.

Luckily they don't have my retirement account (read other reviews). Unfortunately, they do have my FSA and DCA. They will freeze your account if you don't send them, no notice given BTW, itemized receipts for legitimate expenses, you know, like dentists. Ridiculous. Worst company ever. I will not even try to save tax $$ next year on FSA/DCA if my company continues to use this craptastic company. Their website sucks too.

The worst financial services company ever. Quarterly statements...only 4 per year: June 30 statement arrived August 6. Five weeks after. Enails which answer questions NOT ASKED then the closure of a case without it being resolved. .Emails sent from a "no reply" address. Getting a rep on the phone is near impossibke, and each agent will tell something entirely different. I rue the day I ever got involved with this place. Utterly horrible experience. How do they stay in business?