Nick was incredibly helpful finding a suitable artist for a hen do we were organising. I can not fault his help and service and thank him wholeheartedly for his support and advice.
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Lisez les avis des autres
The line-dancing tutors were so good humoured and professional. We were a hen party of 50 and they taught us a few routines we can reproduce during the evening wedding celebrations. It was so, so, f... Voir plus
Excellent customer service with on line contact. Comprehensive but easy to understand contract details. Time taken from first enquiry to agreeing terms for suitable artists was only four days. Thank... Voir plus
Very fast response, friendly attitude and quick response to all my questions. The booking and payment processes were very easy. Would thoroughly recommend
À propos de l'entreprise
Écrit par l'entreprise
Established in 1999, Alive Network has grown into the largest supplier of live entertainment for weddings, corporate events and private parties in the UK. With over 190,000 previous customers and an artist roster of over 3,400 bands, musicians and entertainers, Alive is the definitive one-stop-shop for live entertainment booking.
Coordonnées de contact
Silk Mill Studios, Princess Street, ST5 1DD, Newcastle-Under-Lyme, Royaume-Uni
- 01782 740839
- enquiries@alivenetwork.com
- www.alivenetwork.com
4,9
Excellent
524 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick and informative help with booking…
Quick and informative help with booking a great band for my party
19 décembre 2024
Avis spontané
Gemma was very helpful and answered all…
Gemma was very helpful and answered all our questions
18 décembre 2024
Avis spontané
great communication , highly recommend
Gemma has been extremely responsive and helpful. It has really filled me with confidence in the booking :)
25 novembre 2024
Avis spontané
Easy to use & easy to get in touch
Easy to use & easy to get in touch. Contact was made very quickly & several quotes obtained. We then booked & paid the deposit.
11 novembre 2024
Avis spontané
I’ve always wanted classical music at…
I’ve always wanted classical music at my wedding.
I found Alive Network to be extremely helpful when I made my initial enquiry.
Clear precise information online. A wonderful choice of artists. At very competitive prices. Marc was definitely on the ball with the booking. Which was really appreciated.
10 octobre 2024
Avis spontané
Réponse de Alive Network
Thanks for the great feedback Barbara, we really appreciate you taking the time.
Really quick and efficient
Really quick and efficient. Responding straightaway with any questions I had. Highly recommend thank you Clare
7 novembre 2024
Avis spontané
Réponse de Alive Network
Thanks Tracey, and thanks for your booking
Don’t trust their reviews
I used Alive Networks to find a band for our wedding. The band were good when playing live but I was a bit disappointed in the preparation of the “free DJ” service. They said they had a Spotify playlist which I looked at and tried to add a few of our own songs and remove some I didn’t like. It wouldn’t let me do that, so the week of the wedding I then got a request to do our own playlist which was a bit late. I assumed they would review this and put it in some kind of order or at least pick what was appropriate during their breaks but they didn’t. They just hit play and there wasn’t even fading between the tracks so this was disappointing and I gave a 3 star review. However, what is more concerning is that hasn’t been published on their website. It’s still showing the band having all 5 star reviews and dates after our wedding. For that reason I would not trust Alive networks.
Following their response, I’ve actually removed a star… I cannot believe how disingenuous they are. Telling me that my review was published and I should look again.. it was publish the day after I wrote this original Trustpilot review (for which I have proof)!! So they only waited for me to call them out before publishing and then saying I’d made a mistake. And no, I don’t need you to contact me afterwards regarding this.. what are you going to do..the problem has already happened on my wedding day and you cannot fix it. The process of finding the band and communication with Alive Networks was fine hence why I gave them quite a positive review initially, it’s the lack of transparency since I left reviews which has me left me completely untrusting of this business.
11 octobre 2024
Avis spontané
Réponse de Alive Network
Hi Vanessa, I think there's been some confusion as your review definitely has been published. You need to click through onto the band's reviews page to see it, but it's definitely there, and it's included in the overall tally of reviews at each score rating.
You had indicated on your review that you didn't want us to follow up with you, and it's a bit disappointing that, having indicated this, as well as rating Alive Network 4.75 out of 5 for our service, you've chosen to publish a negative review rather than reaching out. Is there a reason why you didn't want to get in touch about this - we could have helped you right away?
We'd really appreciate it if you would consider removing this review and contacting us to discuss further, as you were clearly happy with our service up to this point.
Also, to be clear, part of the reason we request artist reviews from customers is so that we can ensure our expected standards are being met, and where artists fall short, they are removed from our website, which is why the review scores are so high. We don't work with artists who get a lot of negative reviews.
We have spoken with the band about your feedback and they've apologised, and promised to take more care of their free DJ service in future.
Please do consider getting in touch so that we can talk about this further.
Gemma
Gemma , you are the best
every year you try your best to find me the most amazing artists for our annul Christmas party.
you are patient, kind and extremely efficient.
love working with you
1 novembre 2024
Avis spontané
Réponse de Alive Network
Thanks so much Huda, and thanks for coming back to us again.
Classy Clare - Helpful and Heroic!
Clare was incredibly helpful, incredibly responsive and generally rather brilliant! Made life very easy indeed.
30 octobre 2024
Avis spontané
Réponse de Alive Network
That's great - thanks so much for the positive feedback.
Would recommend
Gemma was really helpful and very professional. This is the second time we've used Alive Network, and they are excellent
27 septembre 2024
Avis spontané
Réponse de Alive Network
Thanks Guido, really glad that you were happy with the service. Thanks for booking with us again.
Very efficient and prompt service from…
Very efficient and prompt service from Nick and the team.
Yet to hear the band but the website was easy to use, comprehensive and clear booking system.
All very easy and straightforward
25 septembre 2024
Avis spontané
Great Customer Service from Gemma
Great Customer Service from Gemma. Fast, efficient and really easy to navigate the booking process. Would highly recommend. Will definitely use again.
24 septembre 2024
Avis spontané
Excellent company
Excellent company. Highly recommend. I was looking for a sax player and a DJ for my wedding. Gemma went above and beyond to help me. Fantastic customer service and very responsive to any enquiries. I would definitely use this company again.
18 septembre 2024
Avis spontané
Great service from Clare
Great service from Clare. Prompt responses to questions. Very happy with booking process.
10 septembre 2024
Avis spontané
Exceptionally professional
Exceptionally professional and amazingly quick response. Seamless and very easy to deal with.
10 septembre 2024
Avis spontané
70th birthday party
I can honestly say my experience was smooth and very professional thank you Clare
19 août 2024
Avis spontané
Amazing service
Amazing service. Clare was fab. She went above and beyond liaising with our venue to ensure it would be suitable. Would highly recommend.
19 août 2024
Avis spontané
lara made my experience easy andc…
Clara made my experience easy and enjoyable. Nothing was too much trouble even when we asked for a specific song which the band doesn't normally play. Everything was straightforward and very easy to book. The process was explained clearly and efficiently
7 août 2024
Avis spontané
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