Allcott Associates Avis 

Quick and simple to book, only waiting a week for someone to come out. Great explanation to me has to what will happen and how long it will take to get the report. Lots of communication via email to let me know where things are with the report.

Contacted company regarding a foundation survey, receptionist kept going on about a valuation??? Then stated they don’t cover the area even tho website clearly states they cover Devon Somerset and even Exeter impression they give is they couldn’t care less if that’s how they are with people looking for a service I dread to think what they will be like actually carrying out the work and for that I really would advise to avoid

Update after their reply, no mention was made to trial hole foundation surgery as actually after non invasive foundation survey, also as for the comment of not covering Exeter I’ll take that as admittance of false advertisement as website clearly states covering Exeter, also I wasn’t actually rude at all that would of been your female staff answering phones, with the blatant lies in reply along with reading other reviews i would lower the star rating more but that’s not possible, seriously people look at their reviews they can not carry out surveys correctly missing obvious and severe issues and customer service is just shocking blatantly a case of money money money AVOID AT ALL COST!!!!

Update number two still denying they cover Exeter yet all over there website they do cover it, also in response to me going out of my way to post negative review not at all I believe people should post genuine reviews good or bad as the public have a right to know good and bad companies and know who to avoid!! The phone call to yourselves enquiring about a survey is all I needed to know to avoid you like the plaque and your responses just go to show that even more again the only people who need to learn manners is your staff just look at the other reviews people!!

Excellent - all the customer service and information provided was helpful and to a very high standard from everyone involved.

The expertise and specialist support provided for the survey and property work was extremely professional, efficient and friendly. Would definitely recommend.

Fast and efficient service. Did a lot of the admin behind the scenes i.e. with Estate agent and solicitor. Made dealing with them really easy.
Output was easy to understand.

Really comprehensive survey, on our Victorian house. We chose the level 3. 130 pages with pictures. Many thanks

Would NOT recommend!
Allcott did a level 3 survey for us in August 2024, and completely missed rising damp on 3 of our living room walls. We're now faced with a bill of £5,000 to rectify this.
Tried to go via the ombudsman, but made an error in presenting our evidence so unfortunately Allcott has got away with it.
The surveyors were very patronising over email, and made no effort to rectify their mistakes.
I've since spoken to another customer of Allcott's who's had a similar experience, so this is a reoccurring theme!
Look elsewhere for a more reliable company. Do not use Allcott!

Great attention to each enquiry with a swift, helpful response. The survey we received was well beyond our expectations. Thorough, informative and with additional advice. Top rate service.

Professional, knowledgeable, helpful and approachable.

Great services. Easy to book and the report was very comprehensive

Extremely professional. Everyone I dealt with was very friendly and they made the process stress free. They are reliable and made it so easy. Signing the terms and conditions, payment and receiving the survey was so smooth. They kept me in the loop throughout the process. Couldn't have done anything better. I have had others surveys done in the past and Allcott Associates made it easier and exceeded my expectations. The quality of the survey was fantastic. It was extremely thorough and included photographs and estimates of work. Perfect! Will definitely come back to you in future!

Absolutely brilliant service, would highly recommend! P.s Robert was very helpful, and his service was impeccable.

Super professional and super efficient!

I brought a house and neededs a surveyors report doing. I was given good information on the phones of different stages and prices and it felt easy. I felt welcomed with politeness of the colleagues who answered my call and queries. Then kept me updated throughout the process through email. We received the report quick Rob even sent a paper copy out due to my request and even spoke to my dad explained the report budget everything to put his mind at ease. All in all I’m glad I chose Allcott Associates and I will use them again in the future if needed.
I want to thank ;
Judy Summers, Jane Drummond, Karen field and Robert Blunt for all there help.

Fantastic communication, went above and beyond in addressing issues they had not caused.
Report addressed all my initial concerns and highlighted others i never would have spotted.
Would highly recommend

Polite professional service done in the time stated when booking

The survey went smoothly, the report was returned to us quickly and our surveyors follow-up support was really invaluable.

Great company. Easy to book the survey and everything was straight forward. Great survey (level 3 buildings survey), detailed with pictures and also gave cost estimates for work recommended.
Many thanks

Very easy at each stage, to enquire, book and get results. Examples on the site were a great match to results we received. Very pleased with outcomes, would definitely recommend.

The company communicated well. The surveyor rang me to give me an early update and the report is very comprehensive.

Helpful and knowledgeable booking team. Simple booking process. Transparent information- knew exactly what we would get for price paid. Competitive pricing, others I got quotes from were charging up to £500 more for what seemed to be same. Very quick turnaround. Level 3 report was quoted about a week to turnaround after visit but we had it following day. Further support was offered by the surveyor Paul Barrett. but not required as all information needed was in the report.