Allroundercricket Avis 

On Jan 11, 2025 I ordered Gray-nicolls Neocore bat thinking that it a UK based shop. I was told that they will ship last week of January. I never received any shipping confirm. I emailed them many times without any response. I am filling a dispute for a refund with my CC company.

Sent me a cricket bag that didn’t match the picture online. Emailed twice, no response. Will never order from them again.

I have returned an order and still waiting for a refund, or even an acknowledgment that they have received my return, despite numerous emails to ask them. No answer on the store phones. Absolutely terrible customer service!! Will not use again and wish I had read the reviews before purchasing.

Terrible customer service. No one replies to the form to fill out. No contact number.
Returned a pair of cricket shoes to exchange for a different size. No reply to tell me they have recieved them. Don’t use

I returned 2 pairs of cricket shoes on 30th december. Its is now 23 january. I have emailed all rounder 5 times about the refund and no one has even had the courtesy to reply. The boots are worth over £200. There is no other way of contacting them. The phone number tells you go to the live chat. The live chat is not live at all. You have to send an email which you get no response from.

Very fast service and amazing would recommend.

Sadly much the same experience as most of the other reviews (wish I had read these before using this company). It appears to be absolute chaos, they are not coping with Christmas deliveries.

I had no choice but to pay £6 for delivery, despite a large order. Heard nothing for 8 days so chased the order via email. Support eventually replied said there was a stock issue, but assured me parcel would be with me in 24hrs. Parcel did turn up 3 days later hence 2 stars not 1, but I wouldn’t use them again I don’t have any confidence.

The order arrived 10 days after placing it. That's not ideal but happens sometimes. I therefore needed to go out and buy a helmet from a local store (at a greater cost). I tried to contact the company 5 times to request a refund for my delivery cost, but they simply do not reply. Its infuriating and terrible customer service.

DO NOT USE
Ordered for Christmas, held my money for 10 days, then suddenly tell me they can't fulfill the order, with no time to replace before Christmas.
unprofessional. Avoid at all costs.

Avoid. Ordered a cricket helmet. Received a text message but no email confirmation. Not heard anything else now for 4 weeks despite constant chasing on helpline and online form.

AVOID.. ordered Christmas presents for my son in good time for Christmas, but nothing has arrived, and cannot get hold of anyone. I suspect nothing will arrive in time for Christmas now which is obviously hugely disappointing. 'Live Chat' feature complete waste of time, it's not live at all.

I placed an order over a week ago. Website says orders will be dispatched next day but I have had no contact, cannot get hold of anyone in customer service, the phone directs you to their email or live chat, but there is no response to either. I am now trying to cancel as I have bought what I needed elsewhere. I wish I'd read Trustpilot reviews first (lesson learned)

Like other recent reviews order placed 2nd Decmeber and money taken. I still have not received an email advising my order has been dispatched. No response to my email sent on 8th December unable to make contact by phone. I wish I had looked at trust pilot before placing my order. This kind of service is a disgrace at any time of the year. However at Christmas I certainly do not need the additional stress of trying to arrange a charge back in the event of no item and no further communication as well as trying to reorder the item elsewhere.

Not sure if this company actually sells anything or just takes orders and doesn't fulfil them. No communications, they just let you order things, claim they'll send them out in 3-4 days, then that's the last you hear from them. At least they don't charge for what they don't send, so it could be worse I suppose.

Placed an order on 8th November.
After receiving no communication whatsoever from all rounder cricket regarding despatching/delivery of my order, and email was sent on 16th and 17th November. Both of these emails went unanswered.
Another email sent regarding my order was sent on 20th November.
This email was responded to saying that the reason for delay was an issue with a supplier but my order would be sent that day and I'd receive despatch confirmation the next day.
No despatch confirmation received, so another email sent.
This time I was informed that the heatpress machine had broken down and order was delayed further.
Eventually, my order was despatched on 26th November - 16 days after order was placed.

I am obliged to give this positive comment to AllRounderCricket.com.

I placed an order in the past around three years ago and i had very bad experience with this seller. They took more than 6 months to deliver my product. There was no customer care and no response to my calls and email. I got frustrated and provided a very bad and negative comment.

This time (i took my chance again, not sure why), i place a new order again on friday and i have received the product by monday. Amazing. Also to be on safer side, i tried to contact the customer care to see if someone responds, and they responded quickly. That gave me some confidence to place order.

First time using All rounder cricket. Very impressed, thank you!

After an initial disappointment with a pair of hockey shoes that I think were labeled with the wrong size I was pleased with the service that followed.
the gentleman that called me was great really thorough and the replacement shoes arrived two days later.
After a bumpy start they redeemed themselves.

Got sent a battered box with a very expensive bowling machine in. Clearly not new or unused. Complained and no response.
Shocking

Contrary to the reviews.

I was let down at short notice by another company and needed a full set of kit with next day delivery. A quick phone call to the Sheffield store who took my order number and then passed this directly to the warehouse so that the order could be shipped the same day.
I couldn’t ask for better customer service, and both the store and warehouse went above and beyond - for reference, I’m an average cricketer, who didn’t spend a fortune - therefore my expenditure didn’t attract a different level of service.

I would happily use these guys again, whilst I appreciate some may have had bad experiences I have nothing but positive to say.