Allureappliances Avis 

Unfortunately this doesn't allow me to put zero stars to place my review. That is what i give them, zero stars. I am VERY disappointed with this company. They serviced my refrigerator twice since August of this year which they fixed. We called this Monday for the same service and they confirmed an appointment for repair for today Thursday between 8 am and 12pm. We've waited and they were a no show no call! When we called to see what happened, they said the appointment was cancelled because there was an issue with the warranty company and ticket placed, and they told us to call the warranty company. Canceling the appointment without notifying the customer is unprofessional and unacceptable!! We took off work half the day to be at home for the repair visit, and they didn't show up! Another disappointment is when we called the warranty company and they said Allure basically refused to service our unit based on their diagnostic assessment of "unit is working as designed. Unit is working as is" as of October 5th. How did they make their assessment when they didn't even show up?! So because of this, the warranty company has to now look for another service company all because Allure lied and refused to service my refrigerator!! I would never use their service again!!!

This company provides extremely poor service. Not even one start it’s deserved.
They repeatedly sent an inexperienced young technician who relied on ChatGPT to guess the appliance issue, and even after an hour he still couldn’t identify the problem. After three separate visits, they were still unable to deliver a proper diagnosis or repair anything.

If this company is sent through your home insurance, it’s even worse. They do not provide a real diagnosis. Instead, they appear to work together with the insurance company to avoid responsibility. The appliance company claims the insurance doesn’t approve the diagnosis, and the insurance claims they never received one. They blame each other while charging for “doing their job,” but make sure not to do anything that could affect the insurance.
Their customer service is equally disappointing. A representative named Rid was consistently rude and unprofessional.
Overall, this company is unreliable, unprepared, and clearly coordinated with the insurance to avoid giving proper service.

I have been without a working refrigerator freezer since November 2026 it is now 4/22/26 and this is my 5th appointment. Everytime a different problem, different guess. American Home Shield has been no help either.
They just keep saying that it has to go through the process. 5 months without a working refrigerator is completely unacceptable.

Worst worst worst company ever. They were assigned through American Home Shield. Been at my home 7 times…my freezer still isn’t working. Don’t speak a word of english and every time he leaves reports back that it’s working fine. The manager Jane is an idiot.The original problem was an ice maker replacement and since then has been nothing but problems 😡

Horrible experience, this company should not be in business!

I’ve had a very frustrating experience with Allure Appliance. They were sent by American Home Shield to repair a washer that has now been broken for over two months. They’ve come out four times since July 28, 2025, and replaced five different parts, yet the washer still shows the same error code and is completely unusable.

Each visit brings a new guess, a new part, and zero resolution. No clear diagnosis, no follow-through, and no accountability. The lack of urgency or ownership over the repair is extremely disappointing — especially for a basic necessity like a washer.

I’ve documented everything and am escalating the issue through state agencies. I would not recommend this company for anyone who needs reliable, timely, or competent appliance repair.

— Allison Jiles, League City, TX

⭐ **One star only because zero stars isn’t an option.**
I did *not* choose Allure Appliance—they were assigned to me by First American Home Warranty. This is the second time I’ve had to deal with them, and both experiences have been appalling.

🔧 **Round One: Dishwasher Disaster**
Less than a year ago, it took **10 visits over 3 months** for Allure Appliance to attempt repairs on my dishwasher. Their technician repeatedly misdiagnosed the issue, replaced parts that didn’t solve the problem, and wasted months of my time. Only after persistent follow-up did First American agree to replace the unit.

🧊 **Round Two: Refrigerator Fiasco**
Recently, my refrigerator stopped working. First American sent out Allure Appliance *again*. Their “technician” diagnosed the issue and ordered a part. Two weeks later, it was installed—on a Friday. The fridge still didn’t work. I had to wait until Monday to report the issue, and was told the earliest they could come back was *Friday*. That pattern repeated. Now, **five weeks later**, the fridge is still broken and they’re ordering parts *again*.

📅 **The Friday Trap**
Allure Appliance seems to only offer Friday appointments. That way, if the repair fails, you’re stuck waiting until Monday to report it—and then another Friday to get service. It’s a cycle of delays and incompetence.

🚫 **Bottom Line: Avoid at All Costs**
If you have a choice, **do not use Allure Appliance**. They don’t properly diagnose issues—they just swap parts and hope something works. If your home warranty company assigns them, **call and request someone else immediately**.