Ally Financial Avis 

If I could give less than zero stars I would. When I mean I HATE dealing with their customer service I mean it. Anytime I need to reach out regarding my account to work out payment arrangements with them it's a nightmare. They don't listen and just hound about making a payment now even though the whole reason I'm reaching out is for help. There was even one I time I had a customer service rep ask me what my finances are! Like wtf?! Then when I asked to speak with a manger now all of a sudden my request was acknowledged. They are truly the worst and the outsourcing of their customer service is trash.

This company is Terrible. My bank paid off the loan and they returned the check via snail mail. It was 45$ short because we used the payoff statement they provide on the website. They told us we shouldnt use that and should have called. Why put on your website if it isnt accurate.
Now it has cost me over 200$, worst company I have delt with. No supervisor to talk to, extremely unhelpful. I will pay a higher interest rate before i ever use them!!!

Terrible at handling payments or payoffs. Majority of the support team doesn’t even speaks English so good luck with that if you even get a chance to speak with a real person. the support team is extremely ignorant and likes to not listen. don’t waste your time or money

Unacceptable practices: Erroneous credit reporting and poor customer service
My experience with Ally Financial has been awful, and prospective customers should be aware of several major red flags:
Inaccurate Credit Reporting: They reported negative activity to credit bureaus on an account that had already been paid off. Reporting false derogatory marks that directly harm a consumer's credit score is inexcusable.
Rate Hikes Without Clear Communication: Rates were adjusted upward with little to no adequate notice or transparency.
Failure to Communicate: Whenever an issue needs to be resolved, their communication falls apart. Reaching someone who can actually investigate an error or provide a straight answer is nearly impossible.
A financial institution requires basic competence and integrity with consumer data. Ally has demonstrated neither. Avoid them.

This is really bad. They are holding the title to my car and have been only connecting me to call centers that give me the run around each time. It has been two months and when I started to press them on where my title is, they hung up on me. I cannot believe this company.

Very unprofessional!! the staff have no idea about anything the only thing they can do is take a payment !! when paying off my loan i had a car loan they give u the run around give u two different prices to pay off after paying my loan off with a cashier check they sent my title to corporate office at the bank of the cashiers check why when the envelope had my name and address on it they came up with all these lies I paid my car off on 9/2/26 and still dont have the title please be aware I would not recommend to get any loan from them we are still battling on getting our title

Took out double car payments and a refund seems impossible.

DO NOT USE FOR AN AUTO LOAN!!

When it's time for your title or lien release.....they do not get it to you for forever! I have dealt with other banks and within 24hours, they hand you a release when the vehicle is paid in full. I sold my vehicle, they held out 10 days, they refuse overnight the release, or to email the release and they normally work through their online portal but have not gotten that done either. Vehicle has been sold and gone for 15 days now and still no release. The entry level agents are horrific and cannot do anything to help and if you tell them so, they get mad and hang up on you.
For great service, DO NOT DEAL WITH THESE PEOPLE!! Period!

Ally website is useless. You start a chat and then you can't get chat box off screen and so site is useless. I call the help line and just get a sales pitch I can't get out of. I have moved my money out of accounts but can't get a way to close account. Worthless bank.

I would honestly give zero stars if I could, long wait times when calling in, no representatives with any sort of authority. I regret opening this account and could very well lose out on securing a mortgage because of them, over something as simple as getting copies of my own statements.

This is confirmed a ponzi scheme!! if you are stucked, i have set this trust pilot account to expose this terrible company. This isn't my birth name, I had this thought to expose them to the world, right now my stolen eight hundred thousand bands back to the real owner, that's me!!!

Everyone don't do business with this financial institution. They screwed up my banking account and captured my debt card without my authorization and now I have to wait 5 to 7 days for a new card and have no access to my money. Can't pay bills put food on the table. Unexceptionable!!!

Terrible experience. Terrible service I’m switching back to Wells Fargo once they allow me access to the 30k I transferred over

We have a loan payment for a vehicle due on the 18th of every month. They start calling and harassing us from the 1st of the month every day, sometimes five or six times a day. After our loan is paid off we are gonna tell people not to go through them. We have had to block them on our phones, but the still leave messages and text multiple times a day.

Before sending out my last payment I called them to make sure title is sent to my new address, since I moved during the loan time. They noted and I changed on their website as well
30 days after paying off still not title. After few annoying and hanged up calls with their customer service in India I was finally able to find out they have sent it to my old address.
I will not use then ever again. Wouldn't recommend to anyone

I had never had any problems with my bank until I made my final payment with Ally Bank. That same day, in addition to making the collection I owed, two other checks appeared in my name that they were trying to cash.

I contacted customer service to clarify the situation and the experience was terrible. The attention was unprofessional and I did not receive the solution or the explanation I expected.

After this experience, I completely lost confidence in Ally Bank. I recommend being very careful and reviewing account movements and collections very carefully after making a final payment.

I had a concerning experience with Ally after dealing with a high interest rate that significantly affected my finances. When I raised the issue and expected some form of compensation or resolution, I felt that my concerns were not properly addressed and I was not compensated as promised.
I know others may have experienced similar issues, so I believe creating a space for affected customers to share their experiences could be helpful.
My goal is to bring people together, exchange information, support one another, and explore legitimate ways to address these concerns and get our money back. Sharing our experiences can also help others better understand what they are getting into and make more informed financial decisions.

Ally invest and Ally Bank do not work together, especially with an IRA so don't let them pretend it is easy to move money around. Even worse, I have been trying to get a withdraw for several weeks and they just keep giving me the run around and every new piece of information starts a new 5 day clock for them to respond. They are inept and refuse to help or take action. Worse, they simply don't care. The call line is better but it cannot handle document uploads.

They always restrict my account they never let you know before they remove your debit card permanently woke up to my account be restricted and no debit card

I would like to give a negative rating. Worst customer experience I have ever had in my entire life. I tried to create an online account and it kept giving error message. When I called the number to sort this out, I was on the call for almost 1 & 1/2 hrs, transferred through 6-7 departments, giving all my information every single time only to find that they were going to again transfer the call to another department when I just hung up on them. No one in the customer service knew what they were doing. Horrible experience.