Ally Financial Avis 

I am extremely disappointed with Ally’s handling of a deceased-borrower vehicle surrender.

The death certificate was provided in early May 2026, and we were told the vehicle would be picked up within approximately three weeks. My wife traveled from Florida to Oklahoma at the end of May to make the vehicle available for surrender, but no one contacted her and no pickup occurred.

Since then, we have received multiple conflicting timelines. We were told it would take another one to two weeks, then later that it had been escalated and would take one to three weeks. Most recently, we were told the vehicle would not process until after July 4 because paperwork had to be sent by mail.

When I called Ally directly, they would not discuss the issue and redirected me back to AIS Recovery Solutions, their third-party recovery vendor. That left us in the same loop with no internal ownership, no reliable pickup date, and no written instructions.

The vehicle is sitting at a private residence that does not belong to the estate, and the resident can no longer store it. We have been trying to surrender this vehicle since early May. This process has been confusing, frustrating, and poorly managed.

Absolutely horrible customer service, rude, bare speaks English and not helpful at all. Blame you for the website not working and refuse to help you. Stay FAR away from these folks!

I PAID 66000 SAID WAS PAYOFF LOAN GOT A LETTER SAID WAS 80$ MORE.PAID 90$ THEY SAID HAVE TO WAIT 10 DAYS TO REKLEASE TITLE MY TEMPORARY PLATE ENDSWEEK BEFORE THAT///WORSE CUSTOMER SERVICE EVER THE AHOLES

I want to start by saying that dealing with Ally Financial has been extremely frustrating.
I am currently going through a divorce and experienced financial hardship that caused me to fall behind on two payments. During that time, Ally repeatedly called me two to three times a day asking for payment and assuring me they could "help." Unfortunately, their idea of help was simply scheduling a date to withdraw the money I already owed.
I am now less than $2,000 away from paying off my vehicle, but the late fees that accumulated totaled $737. I contacted Ally and explained my situation, asking if they would be willing to waive a meaningful portion of those fees due to the hardship I have been experiencing. Their response was that they could only remove $74.
While I appreciate any reduction, removing $74 from $737 in fees felt more symbolic than helpful. My experience has been that Ally is quick to collect money but offers very little flexibility or compassion when customers are facing genuine financial difficulties.
If you're considering financing through Ally, be aware that if you encounter hard times, your experience may be similar to mine. I expected more understanding and customer support from a company I've nearly finished paying off a loan with.
Run as fast as you can away from this company

Ally customer service is lying and sadistic and I don't think they like white people. This site has truthful reviews and the other sites are lying out of their backside when they say CS is good.

Have been with Ally since it was GMAC, with savings, CDs and IRAs. Customer Service has always been helpful, rarely incorrect. They will even "hold your hand" to guide you through complex transactions.

I pay my car payment every month not late I pay early I look on my app it’s saying I owe 1,330 dollars how I can understand if I missed a payment I will not be going back to Ally the worst experience I have ever had

Absolute disappointment.
This is a very dishonest organization where you need to read the fine print word by word. Their staff lie to you over and over again with no consequences. One of the only bank in the nation that will steal your equity if your leased car becomes a total loss.

I've been banking with Ally for about 20 years. The experience has gotten terrible. I can't get duplicate checks anymore. I have support tickets that have been open for 2+ months. I have referrals I've never received the referral bonus for. I've tried opening a joint checking with an existing customer and it never got opened.

I wish I could give more stars because in some ways I like Ally but the thing is I got some issues.
I understand that I recently opened an account with you but having to call you to unblock my Zelle account every time is not fair and tiring.
I have it blocked for about a month and by the time I’m typing this I still have it blocked because I’m just tired of calling for the same thing.
I hope you trust me and let me send money via Zelle peacefully.
Thank you!

I have been with Ally, just a few months and I am thoroughly enjoying my time with Ally. I look forward to spending more time with them and closing out, my other not so fruitful accounts.

Ally auto is the worst place you want to finance or lease your car, the-customer service is horrible, the people that you call and assist you overseas they’re horrible. They can’t answer your questions. You can’t even understand what they’re saying.. I would never never do business with Ally bank anymore

I opened my account when I was offered $300 through Ally auto for opening an account and having 3 qualifying direct deposit for 3 months and I would get the bonus in 30 days. I did the direct deposit as instructed for 3 months but never received the $300 bonus . I called and was told I would get a call back in 30 to 35 from a supervisor but I never did . I have given up and would consider changing banks

Absolutely terrible. Would never recommend to anyone. They will literally scam you out of money and then harass you for more. I can't say enough bad things about them. Don't even bother calling them for help- I have spent hours on the phone, never reaching a decision maker and being redirected to dead end phone loops. BEWARE. They should honestly be shut down.

I had my last car loan through Ally, and they were TERRIBLE to work with. During the middle of my car lease, they randomly tried to add an additional $45 onto my monthly car payment. I thought it would be an easy fix to just call customer service and get it straightened out. Nope. Ally’s customer service is HORRENDOUS. I spent an entire work day being passed around from person-to-person when I called Ally. Each rep was ruder than the last one. I was getting frustration tears towards the end of the day of getting nowhere with these people. NONE of who I spoke to could explain why they were trying to increase my monthly payment. My dad found a direct number to a higher-up. I had him call the next day, and after 20 mins on the phone, Ally realized THEIR mistake. Unreal. They are terrible. I will never ever bank with them because of how awful they were with my loan.

Ally Bank has been a wonderful experience. So easy to use the app. Easy transfer between debit accounts and of course the use of zelle. Can't stop telling everyone about it


Thank you

Ally has convenient & customer focused services. I love having a remote bank!

In reality I'd give <100 ⭐️ for my horrific customer service with Ally.
It's surreal they claim "award winning customer care is available 24/7 TO HELP WITH WHATEVER YOU NEED" 😂😂😂
That is absolute baloney! I CANNOT WAIT to be done with this crappy financial institution!

This is the best bank I've ever dealt with. The website is clear and easy to navigate. Mostly I'm delighted with the interest rates that are simply unavailable from brick and mortar banks.

Super user friendly interface and we love the savings buckets! They also don’t access unnecessary fees like the traditional banks.