Alpkit Avis 917

Only received half my order. It was only a small order, 2x 3 pack of koala straps, they only sent one pack. No response to my email, can't seem to get through on the phone. I think its a simple error, possibly sent out on next day delivery instead of standard, but this doesn't change the fact, I didn't receive what I ordered

Had an issue with delivery on my order. I called Alpkit (spoke with Ed) and I got a new order setup and a refund on the delivery. Great service.

Came across Alpkit by accident but so impressed by their gear, value for money and customer service, they are now my first point of call if I need something for for adventures

Great customer service, had an issue with a wheel, contacted them to describe fault. No quibble they simply replaced the wheel.

Good company with great ethics, highly recommend.

I find Alpkit to be one of the best outdoor retailers around. I have bought many items over the years from clothing to camping equipment. Their products are of a high quality, do the job they are made for well & are durable.
The staff in the stores are always friendly, helpful & knowledgeable about their stock, it’s a pleasure to visit.
I have recently needed to contact customer services for the very first time (delivery company issue!) & they are just brilliant. They were very quick to respond & dealt with the problem the same day. It’s a relief to get such a personal service from a lovely friendly person. Many thanks to Edward for sorting it all out & keeping me informed throughout. Highly recommend Alpkit.

Great customer service! Order didn’t arrive on the day I paid for due to a courier problem. To start with it was easy to get through to speak to someone, they were very helpful, kept me informed and sent another order out immediately. Once they saw the original order had been delivered they cancelled the delivery of the second order so that saved me the hassle of returning it. Thanks Dominic for your help!

Ordered a Sonder Confucius on the 12th of March, still hasn't arrived 6 (six!) weeks later.
First tracked package reached my country, but then went back. Another one was sent, and the second package tracking number went dead after a few days.
Alpkit asked multiple times to confirm my address (which if you put it in google maps resolves without a problem). The address is in a city of a 1/4 million people.
I called Alpkit again today, and was given the tracking number that reported on not working since 2 weeks (it hasn't started working).

The product might be ok (I still have some hopes it will someday actually arrive), but Alpkit has selected the wrong partner as their carrier (MHI) and I am being told nothing can be done about this.

I was waiting for fresh stock from China on my my Tarpstar 2 over the winter. This gave me a chance to realise that I really needed the.Tarpstar 4.
More space obviously and slightly bigger to carry but since this is for a motorcycle and not backpacking I will enjoy the extra space.
Superb communications throughout and the swap was easy managed by the excellent Brendan. Tonight I will be in it for the first time!
A very straightforward company to deal with and I will be buying more items in the future for certain. Most highly recommended.

I have used this great company for a few years now. My most recent purchase was a Camino Gravel bike which I absolutely love. I have not yet had a chance to test it fully but initial results are very promising. All of the staff with whom I have talked have been extremely helpful and knowledgeable. I love the fact that they are environmentally aware too. Great company, I would highly recommend them!

Bought a range extender for my El Camino and arrived with no instructions. I contacted support and a link to it arrived today. This should have been in the box or a QR code. Hopefully the extender will help extend my trips over 60 mile and understand the colours.

I've been buying Alpkit cycling and camping gear since 2009 and have always been impressed with the customer service and quality. A recent glitch in communication led to several exchanges with Customer Service and my issue has now been satisfactorily resolved,
Everything doesn't always go perfectly but it's always good to deal with a company that strives to put things right.

Been using Alpkit for years & they never disappoint. If there's ever an issue or problem - stuff happens! - the staff online and at the nearest shop (Edinburgh) always do their best to sort it out. Leaving a review after today's small but ideal interaction. The kit is good, but it's the people who work there that have me coming back.

Brilliant bike! Love it and wish I had bought sooner! Well packaged. Well built. Even got a tool to aid the minimal 'putting together'! Electronic gears are awesome - everything was already set up as well.
Maybe have to buy another bike for my Wife!

My order for two discounted sleeping bags was canceled due to alleged pricing errors on the website. The paid amount was supposed to be refunded within 2 days. After 6 days, I still have not received any money.

This brand is fantastic and would recommend. I have however, had to use their customer service and I cannot fault the team at all. Really helpful and great comms. This is important for me when choosing products.

I've been nothing but impressed by my Sonder Camino bike – that's an Alpkit brand for anyone who doesn't know.

Not to mention the helpful Alpkit customer service team who guided me to my purchase.

I've since bought a couple of bikepacking bags and love them too!

My only complaint was the choice of courier – DPD Initially sent my bike to Scotland when I live in London!

Anyway, overall, I hope this company stay around for years to come!

Found your company a couple of years ago whilst visiting the peak district, it was a refreshing and welcoming find for and outdoors shop. Affordable and good quality!

This week we were happy to find another shop in betws y coed. The staff were great and they fixed a buckle on my back there and then whilst we shopped.

The sale was great and we had some real bargains for some more adventures.

Love the Yardley bin and the staff fully explained the concept and the no returns policy on it etc. they we friendly and welcoming.

A great company, keep doing what you're doing!

Zeer goede service, antwoorden altijd op vragen zijnerzijds oplossingen te zoeken, beter kan niet

Great retailer for everything you might need for an adventure

My son ordered a tent and sleeping bag for a forthcoming trip. He didn’t realise the sleeping bag was on pre-order or that this would delay the whole order being sent out. When nothing arrived I contacted Head Office. Naomi managed to source a sleeping bag and get the whole order ready for collection by us the same day. This saved his travel plans. Thank you Naomi for being so efficient and for your kindness from the outset in trying to help solve a problem - you are amazing and a credit to Alpkit.