Jenny and Poppy had a lot to contend with both weather and people wrangling wise this week. They both performed really well often with limited sleep changing conditions the weather and the dem... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The shifts promised were not given as people had to go home before even working 6 hours, and also forced to take a break when it was not 6hrs yet. It took too long to get allocated to work stations, o... Voir plus
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Overall the shifts were great, got breaks and food tokens, and the atmosphere was mostly all fun. I never got shouted at but I did witness someone else get shouted at by a manager in front of staff an... Voir plus
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Generally, creamfields festival was a wonderful experience. My shift manager Emma was wonderful and I enjoyed working with her all through the event. The team mate in the Bar was great. Addition... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Arc is a nationwide event and hospitality staffing agency. Our vision is to shape the world of flexible work into a better place for all. We believe at the heart of great events are great people. Our number one priority is finding, assessing and training the best people with the right skills and attitude to fit seamlessly into any team or event and make customers happy. The two service solutions we offer are: Top-up staff – gives the maximum amount of flexibility to the client as they only pay for hours worked and there is no obligation to use Arc at any point. Managed service – allows clients to outsource some or all of 1. Recruitment, 2. Staffing, 3. Payroll and/or 4. HR Support operations to Arc.
Coordonnées de contact
Arc, Avenue HQ, 17 Mann Island, L31BP, Liverpool, Royaume-Uni
- ashleighcoleman@wearearc.co.uk
- www.archospitality.co.uk
3,8
Bien
163 avis
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A répondu à 92 % de ses avis négatifs
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Since working for Arc April 2022
I recently started working with Arc;
The induction session was interesting and lead by a team member who had great energy and got straight to the point. Since working my shifts, I’ve been happy with the professionalism and standards held for all staff and the venues that are available. The team behind the scenes are always happy to help with my questions and concerns and are patient and friendly.
21 avril 2022
Avis spontané
Réponse de Arc
Hi Melissa,
Thank you for leaving such a glowing review. We're pleased you found the induction useful and have enjoyed your shifts and experience with the team so far.
It's great having you on Team Arc,
Maddie - Marketing Manager
It good and everything information…
It good and everything information needed could be find there
21 avril 2022
Avis spontané
Réponse de Arc
Hi Samuel,
Thank you for leaving such a positive review. We're pleased you have had a good experience so far.
It's great having you on Team Arc,
Maddie - Marketing Manager
Communication
I have tried to communicate through the chat function and received no reply for a couple days . So maybe have a bit more people able to give out necessary information needed. Need quicker response to shifts being accepted especially when I’ve booked in advance
21 avril 2022
Avis spontané
Réponse de Arc
Hi Ruqayyah,
Thank you for leaving this review. We appreciate the constructive feedback.
We're sorry you felt the chat response was delayed, I will pass this on to the team so they can work on improving response time for Team Members.
If you would like to discuss your feedback in more detail, please don't hesitate to contact me directly via maddiemilton@wearearc.co.uk.
Kind regards,
Maddie - Marketing Manager
Not easy to get some shifts
I found Arc very hard to get some shifts. I applied for five shifts in one week and none of them were approved. A lot of cancellation around Christmas time. The only shift I got recently was in O2. The shift was well organised and the job was easy to learn.
21 avril 2022
Avis spontané
Réponse de Arc
Hi Radka,
Thank you for leaving this review. Due to the high volume of people applying for roles, they are often booked up quite quickly. We try to allocate them fairly but sometimes have to choose the people with more experience in a certain venue.
Due to the nature of the industry, some shifts are changed last minute. Last Christmas in particular had many cancellations due to Covid restrictions and venues being cautious.
If you would like to discuss your feedback in more detail, please don't hesitate to contact our Welfare Manager, Sarah via sarahharrison@wearearc.co.uk
Kind regards,
Maddie - Marketing Manager
Best thing I ever did was join the Arc team 😊
When I joined Arc over 6 months ago now I didn’t know what to expect has being in my late forties I didn’t know whether it would be for me but I can honestly say now it’s the best decision I made. With Arc you get the chance to work at some great venues and meet lots of new people who have now become good friends. All the mangers and office staff in the Liverpool office are always there for you if you need them and will always go out of their way to make sure that you are happy with your role in your chosen workplace. I would highly recommend Arc to anyone because you will not be disappointed.
21 avril 2022
Avis spontané
Réponse de Arc
Hi,
Thank you for leaving such a glowing review. We're so pleased you've had a good experience with us and have settled into the role well.
It's a pleasure having you on Team Arc,
Maddie - Marketing Manager
Very bad experience
Very bad experience. Never used to get any shifts to work even though I have applied to all the available shift. It very pathetic that I got only 2 shift in an entire month to work. Also even if we get any shift booked in they book us out at the last moment. We would have planned or cancelled all our schedules just to work for the shift and we are booked out at the last moment which is disappointing.
21 avril 2022
Avis spontané
Réponse de Arc
Hi Srikanth,
We're sorry to see you haven't enjoyed your experience so far. Unfortunately, we cannot guarantee a certain amount of shifts or hours. Shifts are booked on a first-come-first-served basis and in quieter periods there can be more applications for a shift than there are roles available.
We can only apologise for these inconveniences and thank you for your patience in these situations.
If you would like to discuss your feedback in more detail, please don't hesitate to contact our Welfare Manager Sarah, via sarahharrison@wearearc.co.uk
Kind regards,
Maddie - Marketing Manager
I like the job is so nice and people…
I like the job is so nice and people are so respectful.
21 avril 2022
Avis spontané
Réponse de Arc
Hi,
Thank you for leaving such a glowing review. It's great to see you've had a positive experience with us.
It's great having you on Team Arc,
Maddie - Marketing Manager
Pretty good place
Allot of temp agencies I've used/seen will email you or text you with a shift but arc uses an app that way I can log in and see what shifts are all there.
21 avril 2022
Avis spontané
Réponse de Arc
Hi Liam,
Thanks for leaving us a positive review. It's great to see that you've had a good experience and find the app easy to use.
It's great having you on Team Arc,
Maddie - Marketing Manager
Working For arc.my experience.
Hi I've been working with arc, for just over half a year.i find them good,pleasent managers.ive been paid on time,and correctly.because Cheltenham racehorse paid a days training for me to be waiter trained.ive been asked to go back to the same suite all the time when I go back.because I've been told by the manager at owner's and trainers suite that I'm good enough to work there.its frustrating because when I got my job card for the festival in march it said bar work.the manager knows I'm waiter trained.so I had to speak to them at Cheltenham at the back quires where you get scanned in and they changed it.its just alot of hassle explaining it to all over to them.
21 avril 2022
Avis spontané
Réponse de Arc
Hi David,
Thank you for leaving us a positive review. It's great to see that you've had a good experience with us.
Sorry to hear you had frustrations at Cheltenham Festival. I will pass your feedback onto the Midlands team who can investigate it for you.
In the meantime, if you would like to discuss your feedback in more detail, please don't hesitate to contact me directly via maddiemilton@wearearc.co.uk.
Thanks for being part of Team Arc,
Maddie - Marketing Manager
They are really helpful when I need…
They are really helpful when I need them and they always have jobs available.
21 avril 2022
Avis spontané
Réponse de Arc
Hi,
Thank you for leaving such a glowing review. It's great to see you've had a positive experience with us.
Thanks for being part of Team Arc,
Maddie - Marketing Manager
I understand that people get shifts on…
I understand that people get shifts on first come first serve basis but even if I apply for the shift within 5 mins of release, I don’t get them. By chance if I get a shift, it gets cancelled at the 11th moment!!
21 avril 2022
Avis spontané
Réponse de Arc
Hi Ashutosh,
We're sorry to hear you have issues being accepted onto shifts. This can sometimes happen when we have more Team Members applying for roles than we have roles on offer. We often have to allocate people with more experience at certain venues. Unfortunately, we cannot guarantee a certain amount of hours or shifts.
If you would like to discuss your feedback in more detail, please don't hesitate to contact me via maddiemilton@wearearc.co.uk
Kind regards,
Maddie - marketing Manager
Transparency in payroll process…
The staff are definitely friendly and do help you out if you have any small isuees in terms of not being able to make it to a shift or need uniform.
What needs to be improved is Arc's payroll process -needs a lot of transparency. The pay is monthly as opposed to weekly by many other gig agencies.
While the monthly pay is not too much of an issue, the problem arises when it becomes difficult to verify if you've been paid correctly and for which shift you have not been paid accurately. Neither the payslip not the app is helpful to verify this.
The payslip is sum total of the hours worked, making it hard to identify for which shift there is a pay issue and in the app the pay information is never correct. The shifts worked and pay for each shift can never be viewed, when you contact staff regarding it staff say app glitch.
This makes it very hard to trust arc and there is always an air of mystery on how we get paid. As an employee I do not trust that arc will pay me fairly as there is always a difference in pay. I myself and some of my friends have experienced differences in pay and it's been hard to get in touch with someone to resolve it.
The ubeya app needs work, especially the pay compensation. The app currently reflects that payroll process in arc is not structured, unorganized with a hint of deception. Other gig apps like hap are extremely transparent with their pay which reflects professionalism and trust in the company that workers will get fairly compensated.
Another issue I have with them is the lack of shifts in my city.
There never seems to be much shifts available in Glasgow compared to shifts in Edinburgh which essentially means no work is available for you.
21 avril 2022
Avis spontané
Réponse de Arc
Hi Isha,
Thank you for leaving such detailed and constructive feedback. We're sorry to hear you have had issues with your pay on occasion. We are working on ways to improve the transparency of the pay process for our Team Members, having recently improved the income section on Ubeya to show more accurate predicted pay.
I'd be keen to discuss your issues and ideas for improvement in more detail if that would be helpful to you? You can contact me directly via maddiemilton@wearearc.co.uk.
Thanks again for your feedback,
Maddie - Marketing Manager
Arc is the best best recruitment agency…
Arc is the best best recruitment agency but one thing I don’t like about them is they cancel shifts a lots
21 avril 2022
Avis spontané
Réponse de Arc
Thanks for leaving this review. We're pleased you're having a good experience with us. Unfortunately, shifts are sometimes cancelled last minute due to changes in client and customer demand. However, we always try to give as much notice of this as we possibly can. We appreciate your understanding and patience when this happens.
Thanks for being part of Team Arc!
Maddie - Marketing Manager
Payment scheme
It is hard to measure my latest experience when I have been working for weeks without payments. These plataform doesn't offer fulltime jobs which makes it pivotal to have a better paying scheme for employees to sustain themselves with at least two week payments.
21 avril 2022
Avis spontané
Réponse de Arc
Hi Gracia,
Thank you for leaving this review. Our pay is monthly due to the high volume of Team Members we have on our system. However, we are considering alternative options for the future and will circulate any updates with our Team.
We always explain to candidates upon their appointment that the work is part-time and flexible. We cannot guarantee full-time hours due to the nature of work on offer. Most people find the flexibility great as it means they are not obligated to work certain days or hours if they do not want to.
If you have a pay query I would urge you to contact your local hub via the relevant email below. They will investigate any issues for you.
liverpool@wearearc.co.uk
manchester@wearearc.co.uk
london@wearearc.co.uk
midlands@wearearc.co.uk
scotland@wearearc.co.uk
yorkshire@wearearc.co.uk
Kind regards,
Maddie - Marketing Manager
First time experience
Relatively new to the Arc but already impressed with their service… The staff is always available to address your queries
21 avril 2022
Avis spontané
Réponse de Arc
Hi Ziee,
Thank you for leaving this review. We're pleased you are enjoying your experience so far and find our team responsive and friendly.
We hope you enjoy many more shifts with us.
Thanks for being part of Team Arc!
Maddie - Marketing Manager
Fantastic agency
I've worked for arc for around 4 years now and love it. All the staff are so nice! Friendly and easy to approach. Never a problem when it comes to finding a shift and good money to earn too.
21 avril 2022
Avis spontané
Réponse de Arc
Hi Emma,
Thanks for leaving such a positive review. We're pleased you continue to have a great experience with us and find it easy to secure shifts.
Thanks for being part of Team Arc,
Maddie - Marketing Manager
Excellent service towards employees and…
Excellent service towards employees and it's a great work.
21 avril 2022
Avis spontané
Réponse de Arc
Hi Jigneshkumar,
Thanks for leaving such a glowing review. We're pleased you are enjoying your experience so far.
Thank you for being part of Team Arc!
Maddie - Marketing Manager
The app is no good
The app is no good. Creates a lot of confusion. Managers are very patient and kind to sort the issues though. Please stick to the time allotted and not overwork the employees and transport provided would help more. Please understand genuine reasons of not being able to show up and not count it as a strike.
21 avril 2022
Avis spontané
Réponse de Arc
Hi Irene,
Thank you for leaving this review. We are always keen to receive constructive feedback.
We are working with our app providers to improve the experience for our Team Members. Recent changes include a calendar for visibility on upcoming shifts and an income section that allows you to view how much you are expected to earn each payday.
Unfortunately, shift timings are always approximate as we cannot predict shift length in advance due to potential client on-site changes, such as extra time at a football match.
We appreciate that sometimes things happen which mean you cannot attend a shift. This is why we have a 3 strike policy for fail-to-shows and always try to be understanding of individual circumstances, so you can continue working with us for as long as you would like to.
If you would like to discuss your feedback in more detail please don't hesitate to contact me directly via maddiemilton@wearearc.co.uk. Our People Welfare Manager and I would be happy to listen to your ideas for improvement.
Thanks for being part of Team Arc!
Maddie - Marketing Manager
Great flexability to work around…
Great flexability to work around studying or family life. Friendly bosses. Not always enough work in glasgow area though
21 avril 2022
Avis spontané
Réponse de Arc
Hi Geraldine,
Thank you for leaving this review. We're pleased you enjoy the flexibility on offer. We're always looking to increase shifts in each area. If you have any venues you would be keen to work at let us know and we'll try our best to secure shifts.
Thanks for being part of Team Arc!
Maddie - Marketing Manager
Great place to work with a variety of…
Great place to work with a variety of shifts, the staff are supportive and free transport to the locations.
21 avril 2022
Avis spontané
Réponse de Arc
Hi Conrad,
Thanks for leaving such a glowing review! We're pleased you are enjoying your experience and find our team friendly.
Thanks for being part of Team Arc,
Maddie - Marketing Manager
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