Arctic Cabins Avis 

Just had our workshop completed this week. Jake and the team made the whole process very easy and everything went exactly as planned. The quality of the build is excellent and a special mention to the two installers who did a superb professional job.

we bought a 10m2 cabin and had installed in October 2020. It has been our best purchase ever and still looks as good as the day it was installed. We've had a very wet winter with lengthy spells of severe freezing conditions and the cabin has come through amazingly well due to its quality build. However, we did notice a very small patch of damp in one of the corners following a particularly bad spell of driving rain. I emailed Arctic Cabins aftercare on the Sunday evening to report, had an email back first thing Monday morning and an engineer was subsequently booked for Wednesday morning. The issue was resolved quickly, without fuss or question, degraded silicone sealant was the issue. The whole cabin was checked over to identify any further issues, of which there were none, and the chap was on his way. Now thats what i call exceptional customer service, if you want the best forget the rest, book your installation with Arctic, you will not regret it 😊

Loving our new little garden retreat.
Installed in 5 hrs and ready for our 1st cosy fire.
Enjoying Experimenting cooking all sorts on it or just relaxing in the warmth with friends and family.
Thank you Arctic cabins and your fab installers! 💕

Ryman’s Christmas. We’ve recently had a bespoke hut built on a Mobile platform for our Christmas enterprise. Service from James in sales was great. The build was completed on the schedule dates. A great company as a whole to work with. We are very happy.

We absolutely love our Arctic Bar. From visiting the showroom to installation the service was 100% top level. If you are thinking of getting one of these go for it you won't regret it!

I had a great experience from start to finish, all started with a chat with Jake and ending with an amazing looking den, of outstanding quality.

Our arctic cabin/bar was installed this week by Jordan and Dale. They were very efficient and friendly and worked quickly to get the job done. They were conscious to make the experience painless for us, and we are very happy with the results.

From the moment we first expressed an interest in buying a cabin, right through to its construction and the many parties we’ve hosted in it since, the whole experience with Arctic Hut Nottingham has been fantastic.

The sales team and the craftsmen who built it were some of the most engaging, professional and genuinely friendly people you could hope to deal with. Their attention to detail and pride in their work really stood out.

The quality of the finished cabin is exceptional. Everyone who visits our “Nordic Nook” is amazed by how spacious it is (often likening it to Dr Who’s TARDIS) as well as its comfort and excellent facilities. It has completely transformed our garden and become a much-loved space for entertaining and relaxing.
Thank you

It's more than a BBQ hut!! We have had our cabin for over six months now and it's great. Using in winter with a log basket to hold a wood fire means it is usable all year round. no smoke issues in the cabin and a very friendly community on Facebook. If you are thinking of buying one then do you won't regret it!!

Excellent from the day I ordered, up into the day it was installed, a very professional company from Jake and the lads who installed.
Cheers Paul Reynolds

Dear Team,

We are writing to say how pleased we are with your service. We have always admired the Arctic huts, and now that we are owners of one ourselves, it is truly wonderful.

Your fitting team were excellent — they arrived as arranged, worked efficiently, were respectful throughout, and did a fantastic job building it.

We would like to thank the whole team for making this such a pleasant buying experience.

Kind regards,David & Diane

Super pleased with our BBQ cabin and overall five star service, from meeting Jake at the Malvern show ground to the lads that delivered and completed the build.
First class service and would highly recommend 👊.

Truly great product and a great company to deal with. Highly recommend 👌

Really happy with our BBQ cabin. Team were great from purchase date through to install, responsive and helpful. Team who installed were terrific, despite awful weather they were here on time as planned and cracked on with the work they were able to do, back early second day to get the work done, fortunately with better weather. Team installing were professional and helpful throughout. Great service and looking forward to many happy years with our cabin.

Brilliant cabin and brilliant installation

Be very cautious when buying from Arctic Cabins (AC), after doing my research I decided to go with AC even though it was much more expensive than their competitors. My reasoning was down to warranty, AC offered a 10 year warranty on most of the cabin if it was assembled by their approved contractors, due to the price of these structures I felt the extra money would be worth it.

On contacting AC they provided details of their Scottish distributors who were Scotia Cabins, I bought a 10m cabin which was installed November 2022.

In 2025 AC stopped using Scotia as their Scottish distributor, leaving a void north of the border.

Just over 3 years from having the cabin installed I discovered the plywood pelmets which form the lower part of the roof were rotting with major water ingress. This appears to be a common issue with these cabins with various discussion on the subject on a number of Facebook pages.

On contacting Scotia I was advised this was a manufacturer issue and advised to contact AC for assistance. AC customer service was worse than useless, obviously they no longer have agents covering Scotland and are not prepared to honour their guarantee that they claim come with an anpproved installation. Eventually after involving Trading Standards they have agreed to provide the parts but won’t fund the labour costs, although we will have to wait and see if the parts actually arrive. I will update this review accordingly and may make a video for my YouTube channel when the issue is resolved.

Very poor service from a company that apparently prides itself on the quality of its cabins, my advice would be look at the cheaper options, they are just good! Also any negative comments on their owners facebook group which they admin will get you banned (they don’t appreciate honest feedback).

I have given them 2 stars rather than 1 as apart from the poor quality of materials they use for the roof, the rest of the structure seems fine (after 3 years anyway)

In reply to Arctic Cabins response:

Thanks AC for taking the time to reply to my honest and frank review, shame you couldn't do so on your Facebook owners club page, but I guess there you can control unfavourable reviews by banning members. A couple of points which I believe you are not in dispute of

1. On contacting yourselves when I was in the market to purchase a cabin, you provided me the details of Scotia Cabins who you told me were your representatives for Scotland.

2. You supplied Scotia Cabins with the cabin, thus you are there manufacturer.

3. I never said Trading Standards had contacted yourself, I contacted them for advice, gave them the full circumstances and they advised me that the installer (Scotia Cabins) are responsible for the first 6 months after installation, then the manufacturer (yourselves) are responsible for any further guarantee period after the 6 months. The chap said it was like purchasing a Samsung phone from Amazon, Samsung are responsible for warranty repairs.

I planned on reviewing this rating depending on how things went with the manufacturer warranty for the poor workmanship which has caused water damage. Initially Arctic Cabins agreed to replace the damaged part after many communications through their distributor Scotia Cabins. Alas they have not lived up to their promises and have failed to supply the part. It is now mid April, this has been going on since January. Rather than have the damage spread, I have paid in full to arrange for a repair, so if you are thinking of a BBQ hut, don’t expect Arctic Cabins to honour their manufacturer guarantee. For this reason I have reduced my initial rating by a further star

Impressive from the start, from the no pressure salesman to the efficient installation by Andrew and Adam who worked as a team and once completed, they explained how to get best experience from using the cabin. We have already enjoyed spending time inside and are looking forward to many happy days there in future. Many thanks

Great cabin plenty of room inside and ample bar space! Guys building it worked like crazy in appalling weather and not a mark on any part of the cabin considering ground bit missing and raining!!
Warms up nicely and goo place to have drinks and meet up with family and friends

Great service from the sales team and the guys that installed the cabin.