Arla Foods UK Avis 

Rip off! Awful service!

I'm afraid that I have now given up on Cravendale milk. The last straw was having to use a pair of pliers to attempt to remove the seal and even that did not work, I had to cut round the seal with a knife. Worse than opening a tin of beans.

Have always loved the product loved the taste and the shelf life is great…BUT COME ON I NOW CAN NOT OPEN THE MILK DUE TO THE NEW STUPID FOIL TOP AND IF I CAN NOT DO IT 100,s IF NOT 1000’s WILL BE STRUGGLING TOO

Been buying Cravendale semi-skimmed for a number of years but recently having a problem with taste changing before the date showing on the packaging. Today the 4th of June opened a bottle dated best before 7th June. We had been away and this was bought before we went and kept in a fridge, upright at correct temperature for our return. Chemical/watery taste to milk so thrown a full 2Litre container away. Taste horrible. Opened another newly bought dated 22nd June, this is fine. This has happened before. Not happy throwing away a full 2Litre container when the date is "good"

Has cause to complain to Arla concerning a hair found in a pot of their yogurt on 9th April. Sent an email with photograph showing (it was long and dark, I have light short hair) it was a new pot newly opened I was the only person to handle it. I received an automated response with reference number. Having heard nothing I rang customer services on 19th April who said they had not received the email! They took some details from the pot. Rang again on 28th April to be told a letter had been sent. I resent the photos which were duly acknowledged. On 3rd May I received a letter implying that there was no way a hair could have got into the pot and they were sorry I was disappointed with their product they enclosed some coupons. I feel my complaint was not handled at all well and they were totally dismissive, making me feel that I was not telling the truth.

Just lately bob milk has been tasting sour the last 4 we have had to throw away won't buy anymore,tried to email customer services but it came as bad address not very good!

Lactofeee milk price has become exhortionate l used to buy 6 a week now l don't buy it... it was £1 now its jumped to £1.85 l can't afford that ..so l have switched to stores own brand it's disgusting you can buy the same size normal milk for 89p lm not standing for it it doesn't cost anymore then ordinary milk it's an absolute ripoff.. lidl sell a carton of lactofeee milk for 85p so you can see it's all profit

Really don't understand why this milk is getting bad reviews. I can't get to supermarket so depend on delivery. I always get supermarket's own make semi skimmed, but for some reason, Covid? they run out of their own make so sent Cravendale as a substitute. I loved it so much that I won't have anything else. because I can't get out, and because it lasts so long I find the extra cost worth paying, and I love the taste.

The company has recently decided to change its packaging to make it more environmentally friendly ( doing away with the plastic seal and replacing it with a foil one).

This will have the desired effect of reducing plastic waste simply because the new seal makes it so difficult to open the container that many people ( myself included) have simply given up buying Cravendale and are purchasing supermarket own brand filtered milk instead.

The bottle top seal has recently been redesigned, and tends to grip very firmly to the underside of the cap. When opening a new bottle, I have to exert considerable force to release the cap. This could be quite a problem for elderly people and those with disabilities.

Arla full cravendale milk has changed. The taste has changed, quality, its thin than thick, its more watery. Since the foil cap has changed, the quality has changed. Am dissapointed. Aint worth, paying extra pennies. Such a shame, l loved the milk. Its only weird that they say content hasnt chanced just foil cap🤨🤥🙄🙄🙄🤔 BUT do you also understand, you cant cheat your customers as well. I have had to buy and compare from different large grocery stores. But its still same different thin weak watery quality. 😩😩😩 am dissapointed.

This company make the bottled coffee for Starbucks. They have failed to respond to my concerns over a rancid bottle of coffee still well in it sell by date. The concerns were even forwarded to them by Starbucks. Really does show what they think of their customers. I'll be avoiding all their products and Starbucks related in future.

Again like Joe et al, I have been a BOB customer for a significant period of time but over the last few months it has been significantly AWFUL!!! going off, smelling awful, curdling, making me and my family ill!!
Last 2 brought on mon opened yesterday - off and today - off - use by 12/11/21! Such a waste of money and inconvenient. Very upset as I used to love this.

Very expensive for unusable milk

My wife and I have used Cravendale filtered milk for several years now. We mainly drink the skimmed verson. Never had a bad experience with it going off after time. We store it in the fridge but once we have opened a bottle it tends to stay on the work top all day. Never had a problem. Only reason I've not given 5 stars is that in recent weeks there seems to be a supply problem and obtaining the skimmed version seems to be increasingly difficult. What's happening?

Love the milk, however just bought another 4 pints this afternoon will be the last, some idiot has changed the top ,its difficult to open now, the old way may not have been as envromently friendly,, but at least it was easy to remove the top, not anymore a prime example of the educated fool, been to school and learnt it in a book, to them the customer is of no concern , well without customers you don`t get a sale and at £1.90 p for 4 pints it isn`t cheap back to semi skimmed half the price and easier to open

Often purchase Cravendale because of the long life but it can be off and when it is it’s way off - as per Joe’s experience.
Even well within date it can be lumpy and smells almost like chlorine. It leaves a scum in the bottom of the cup.
Have tried to complain previously but have had no acknowledgement from the company never mind an apology. Have just had to throw away 3 skimmed dated 22 October on the 10th. This is about 6th time in the past year.

Opened a bottle of cravendale milk on the 25/9/21 with a use by date of 09/10/21 and it was soured had to throw it away,arla may need to re do there advertising on how fresh there filtered milk is and how long it lasts,

I am lactose intolerant and I bought a litre of Arla Lacto FREE milk for my coffee yesterday. I feel no difference between this product and ordinary milk. Even if just drink a half a cup of them, they both cause a terrible sensation in my arms and legs for hours and I would never drink it before bed time.

I used to buy cat milk for my coffee as is also lactose free, only that it is almost twice the price. There is no problem with it whatsoever. I could drink almost any amount without any issues. In my opinion, it does not even deserve the title of being lactose free.

Judging from other reviews, it is probably not worth sending them any complaints.

Arla bio milk 2 ltr carton purchased at Sainsbury’s and delivered to my home on 30/06/2021 with a use by date of 19/07/2021 complaint reference no. ECM -202 107 -135 has caused a very strong stomach upset to my 3 year old possibly food poisoning over the last 24 hours Sainsbury’s don’t seem interested and still waiting to hear from Arla

I have written six letters to Arla's senior management and still have not even received an acknowledgement, let alone a reply. Are they just too big to bother?