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This company is based in Brooklyn, NY and I’m on the west coast in CA. The shipping was free and it took about 5-6 days to get delivered from Amazon. The boots I ordered were sturdy and great quality. Thank you Army Universe, you all rock.
I ordered an item from Walmart because they offer free 30-day returns. However, they do not abide by this policy, and you will have to fight tooth and nail to get any of your money back. After my return arrived, they didn’t immediately refund my order, even though they stated that I would be refunded three days after the return arrived. I had to email them to remind them that they still owed me money. The product I ordered was cheap and seemed to be a knock-off, as it had a strong off-gas smell like a tire. You will end up paying to ship the item back, and they will also take a “restocking fee,” which is not supposed to happen when buying through Walmart. Fraudulent company and incompetent people.
Ordered an in stock item on Jan 5. On Jan 11 they refunded and canceled the order. Never again.
Very bad return experience! Had to fight with PayPal and then finally go cancel with my credit card.
Fraudulent Company! Never recieved my order! Customer Service are smart asses
They will blame you and you will not get a shipment or refund.. DONT TRUST THIS COMPANY
They will avoid accountability for their mistakes and actually lie about things that they do. Wow! They made an error in addressing an order and later lied about this and claimed they hadn't received it-- even when the tracking number clearly indicates the item was received back by them. The degree and extent that they will leave you in the dark and skirt responsibility is unbelievable. Go elsewhere.
I ordered an ACU "ARMY COMBAT UNIFORM" digital for my commander as advertised by Army Universe. When it arrived, they were a cheap knock off of an URBAN pattern, not even close to Urban. They had ZERO accuracy of an ACU pattern. I contacted them and explained it, showed pictures and explained I did not want to pay any fees as the item was described wrong. After returning the item, they refunded me and Kept $10.25 for shipping and restocking fee!! They sold inaccurately described item, took it back and kept my money, even after explaining I needed it for a training Uniform and Identified my self as a soldier.
This company is NOT military friendly, are scammers, falsely advertise and sell cheap knock off Junk.
Military Brothers and Sisters...BEWARE, you will not be satisfied with the product nor Service!
2nd LT, 1st MP Platoon Leader, Prior NCO Explosives Canine Handler
After ordering some jackets from Rothco.com, a transaction managed by Kibo, I received an email saying they'd been dispatched, but none saying they'd been delivered. On checking the tracking number they were listed as delivered by the USPS, but were never received by the person I'd asked for them to be sent them to. So I sent several emails to Kibo, most of which were ignored, and with no help from Kibo, consequently complained directly to Rothco and was then sent to their supplier, Army Universe. Who will not respond to my emails or my requests for a refund. But the jackets have still not been received, nor have I had a refund, and Army Universe are being extremely difficult and obstreperous. When purchasing through Rothco's website, I was led to believe I was doing business with an international brand, Rothco, not a small business in Brooklyn with a strange set of terms and conditions. This has left me a VERY dissatisfied and out of pocket customer and I would be wary of doing business with Rothco, Army Universe or any company they are associated with from now on.
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