Arriva Trains Wales Avis 

Late over loaded trains.
Abismal planning and management, they always use the oldest and smallest trains for rush hour services, then larger trains once peek has passed!?!?!?

Sadly even though they are loosing the franchise but the same management will be running it so I highly doubt it will improve.

The app isn’t optimised for the iPhone X and doesn’t work despite marketing materials showing one.....

Why the hell in the middle of summer would you have the heating on full blast when you can’t even open a window for air? Most uncomfortable journey ever

Day trip with young children and one pensioner. Reserved seats 24 hrs prior to travel (not much notice but British weather is unpredictable, therefor book late)
People in our seats when we got on, thankfully they got off at the next stop.
Got comfortable in our seats and then had mixed instructions about journey to Barmouth from Wolverhampton. Online states no change for outward journey. Train staff told us to get off the train at Machynlleth and board another train. Later on told that the train splits in two and we should move into different carriage, no need for change. There goes our reserved seats.
Hot stuffy carriages until train staff come along with a window tool to open the windows eventually.
Dirty toilets.
Return journey equally stressful. Not enough carriages and lots of people standing for part of their journey. Reserve seats that I pre booked do not exist on the way home. Tired children and pensioner, got seats for them eventually after having to stand up for the first part of return journey meanwhile I was sat in the luggage rack.
Toilets still dirty. Not a good experience on this occasion.

A very poor service on the Chester to Manchester train, overcrowded to an unacceptable level at peak times. Frequent occasions when the train has an inadequate number of carriages for the passengers, some of whom get left behind when no more can be crammed aboard, only to have to wait an hour for the next train. Frequent delays on getting into Manchester.

A train network is needed between North - South Wales

beyond disappointed. been using arriva trains for years and now i have a daughter i use trains to travel everywhere, any doctors and hospital appointment ect. no room for my pram, i get shouted at for trying to move the pram and told to not bother coming on trains!

an outstandingly consistent level of awful

I am writing this review because of the complete disappointment of the services.
Purchased e-ticket which did not show up for almost an hour in my app.
Called and was redirected 5 times to different numbers. 4th time the person who talked to me promised the issue was solved, however, it wasn’t. I still didn’t have my ticket.
Called 5th time. In addition of spending 20£ for the ticket I paid 10£ for calls. I wasted 10£ for NOTHING.
Please, avoid buying tickets from this company, people who work there are absolute irresponsible people. Highly disappointed.
Wouldn’t recommend this company to any of my friends.

Me & my hubby was on the Shrewsbury train we were coming back from rhyl book journey care on the on 21Monday for the Tuesday 22 thay were so post to get me off the train in Sted thay got some one else of the train in sed off me I don't think this bloke on mobility scooter had booked asistan like I did I was in weelchire I was not happy with the servers Mrs Heidi rowson

Amazing service today.. my mother was on the train this afternoon in Pontypridd and left her bag on the station when I got on the 17:45 2A48 from Cardiff to aberdare this evening and spoke to a lovely guard called Craig and explained what had happened. He then advised me to contact the Newport branch which didn't turn out to be helpful so he took it upon himself to search for my mother's bag which he then found and got back to us with everything still in the handbag. My mother is eternally grateful and we can't thank the guard enough for his kind work today thank you .

Horrible service... Extremely rude staff!

Just want to say a huge Thank You to Ian Thomas of Arriva Trains, Holyhead, Wales. I lost my Interrail ticket while changing trains and he went to great lengths to get it back for me - he first rang around all the trains and stations it could have been at and then when it was luckily found, he organized to have it brought to Holyhead for me a couple of hours later so I was able to seamlessly continue on my journey to Dublin. Amazing customer service!

Trains are always overcrowded, and are delayed or cancelled more often than not. Fares are extortionate.

Total joke and company employs a bunch of rude and useless people. Was late last night when I was trying to catch the train from Chester to Wrexham, the guard said "first two carriages to Wrexham" and Lord behold where did I end up..... In Shotton... Thank you Arriva Trains Wales for leaving me stranded. If it weren't for my sister who drove all the way to Shotton to get me I would have had a very long and cold night sleeping outside... Why do you employ a bunch of turds? A banana could have done a better job. Sort yourselfs out. I cannot write into words how angry I am.. The guard needs throwing under one of your dirty trains. Your absolutely useless and good for nothing. Bunch of bellends.

This train company is the worst, the trains always run late never on time! Then cancel trains with no explanation. Also to add insult to injury. The price of train tickets are a joke for the service they provide! Don’t ride on Arriva Trains Wales

Absolutely diabolical company, continuing to charge high prices for a second rate service. Practically every one of the services they run that I've been on in the North West has been filled to the brink and there appears to be little being done to address this issue, aside from excuses over an inability to hire more coaches. Baffling that they've been able to hold onto the contract for so long, amazed that there hasn't been an intervention from a governing body.

I can't remember the last time I got an arriva train that run on time and wasn't totally rammed.

I attempted to get a 6.45 train from llansamlet to cardiff recently. 15 minutes before it was due to arrive it was simply cancelled. If it wasn't for my gf being able to drop me to neath to get a great Western I simply wouldn't have got to work.

Today I am attempting to get the 11.19 from cardiff to Fishguard. I turned up at the station to find a four carriage train that was actually early. After boarding the train and actually managing to get a seat we were told to get off the train as it had been cancelled.

A new train turned up for us which was smaller than our original train and for no reason which was explained to us the front carriage, which was a normal carriage, was designated not for passenger use. This meant we were now crammed in like stupid sardines, service as normal for arriva.

Of course year on year without fail the prices across the board increase yet the quality of service declines in an inverse relationship to the price.

It is a national scandal that the British public are beholden to these useless private train operators. Each provider obviously has a monopoly on certain routes and times which means that the customer cannot vote with their wallet and allow these useless companies to go bankrupt as they deserve and which is what would and should happen in a truly free market.

Early mornings or rush hours tend to be the most packed as many people are commuting to their daily activities. Most of the time, the trains are short in carriages making the morning travels even more packed. Booking a seat is pointless when you cannot even get to your seat. How can I get to my seat when I have a train to catch to catch this train? By the time I arrive many people have already come on board

Top quality service today on the 09.35 service from Newport to Holyhead. Despite a need to swap trains at Chester, the guard acted in a particularly friendly, professional and helpful manner at all times. He deserves recognition for his quality service.