Absolutely outstanding service from Artificial Grass Direct. I placed 2 large orders for composite fencing and accessories on Sunday 06th September. Wanting to finish the project on the weekend of... Voir plus
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Lisez les avis des autres
Great service, the driver was excellent in the delivery of the grass, very polite and helpful. The grass is beautiful and went down very well. I can’t stop looking at it! Top quality grass would rec... Voir plus
Fantastic service and the quality is exceptional thanks Colin and team you guys were superb. Delivery guy was as super helpful too. I’d love to have popped a photo of my grass up for this review but c... Voir plus
What a service, if I could leave 10 stars I would, ordered my grass on Tuesday late afternoon order sent Wednesday delivered by Thursday. Absolutely fantastic got updates along the way from Colin to... Voir plus
À propos de l'entreprise
À propos de Artificial Grass Direct
Écrit par l'entreprise
Artificial Grass Direct, is the UK’s leading supplier of premium artificial grass at unbeatable trade prices. With over a decade of experience, we specialise in helping homeowners, landscapers, and businesses transform outdoor spaces with realistic, low-maintenance synthetic turf.
We stock a wide range of artificial grass products to suit every project and budget – from lush garden lawns and pet-friendly grass to hard wearing commercial installations. All our products are backed by industry-leading warranties and fast, nationwide delivery.
At Artificial Grass Direct, customer satisfaction is our top priority. Our expert team is on hand to provide honest advice, product recommendations, and support every step of the way. Whether you’re refreshing your garden or undertaking a full landscape redesign, we’re here to help make it easy and affordable.
Visit us at www.artificialgrassdirect.co.uk or call 01772 629654Coordonnées de contact
Royaume-Uni
- www.artificialgrassdirect.co.uk
4,7
Excellent
165 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very happy with the company and product
After receiving samples from a number of companies, we decided that 'Preston' from ArtificialGrassDirect.co.uk was exactly the quality and colour that we wanted. I was a little apprehensive when I ordered my grass due to the negative reviews I had read. I am so glad that I did order from them. Colin was very helpful and gave us good advice. The grass arrived within the time scale promised. The delivery driver was great. The grass looks absolutely fantastic, and feels great too. I have had absolutely no issues with this company. The price was competitive, the website was detailed and easy to use. It does warn on the website that the grass is heavy, but that is an understatement. You will need a few people to help move it.
5 août 2020
Avis spontané
Happy
as advertised on website about delays so no worries..
It turned up on the 12th day, no problems in anyway..
Its been laid and Garden is perfect...
I only contacted them once and had a reply back within an hour..
Highly recommend
15 juin 2020
Avis spontané
AVOID!!!
I made an order of nearly 1k. They have ignored me since order around delivery. This is the worst company for communication I have had the displeasure of buying from. Still no contact to this date after 12 days since purchase.
6 juin 2020
Avis spontané
Réponse de Artificial Grass Direct
Hi Chris, we’re sorry to hear you felt let down with communication around your order. We always aim to keep customers fully informed and regret that this wasn’t your experience.
3 weeks late, Blaggers
3 weeks late. Blames Royal Mail. Colin promised personal delivery twice, (said they were coming to my town those days) then never turned up after, waiting in for them. Does not answer messages or return calls. Blags everything when you get through but never follows through. Totally unprofessional and unreliable.
Cancelled my order in the end. Imagine what after sales service would be like. This is no way to run a business. Avoid this company.
Very disappointed.
22 avril 2020
Avis spontané
Réponse de Artificial Grass Direct
Hi, we’re sorry to hear about your disappointment. We always aim to deliver orders on time and provide reliable service, and regret that your experience did not reflect this.
Avoid this outfit at all costs
Avoid this outfit at all costs, I have been trying to contact this company for over a week to complain about substandard artificial grass supplied by them.
I have sent emails, photo's, and tried to call them many times, no response.
A good company does not ignore its customers.
This is artificialgrassdirect of Brierly Road Preston
Go elseware there are plenty of companies who will welcome your business.
3 novembre 2018
Avis spontané
Réponse de Artificial Grass Direct
Hi Malcom, we’re sorry to hear you felt disappointed with your experience. We always aim to provide quality products and responsive service, and regret that you didn’t feel this reflected in your order.
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