Asdamotoring Avis 

I bought a warrenty through ASDA (Motoreasy in actual fact) on the phone it was 3 years for the price of 2,I was told everthing was covered and the only additional charges would be if I chose a main dealer and had to pay the difference in labour costs which I understood,what was NOT discussed is that the policy only applied if you brokedown and were recovered from the road side,so not worth the paper it is written on as most issues are found under either MOT OR SERVICE CONDITIONS BOTH OF MINE WHICH ARE DONE IN ACCORDANCE WITH THE MANUFACTURER AT A MAIN DEALER WHAT A SHAM !!!!

I have never ever, in all my years been met with such a shambolic, incompetent organisation. An unholy partnership with Colewood Motoring and the AA (who should be ashamed of the association). Absolutely useless. No customer service and it is actually a racket. Avoid avoid avoid. I wouldn't wish on my worst enemies. Hours of stress to get things moving after they technically kidnapped my car.

Unbelievable customer service. Booked through Asda Motoring, I spoke to the mechanic who advised some work but couldn't do it until AA Prestige servicing approved the repairs I tried calling this company who I had never heard of and then spent the next 6 hours trying to get through to them, Asda motoring claim no responsibility even though they took my money and booking, I had to deal with this other 3rd party, an absolute shambles of a service. NEVER BOOK THROUGH ASDA MOTORING

Booking was easy but then they changed the mot place last minute, then no email was sent to me to confirm, then my car dailed mot and a confirmation had to be sent before i agree or disagree... Nithing came... Its now almost 3 hrs trting to phone people..... Useless! Never using them again

Well... Where do I start? I booked a 39 point check interim service. When I turned up at the garage.." You here for an oil & filter?" I showed the list of tasks, only to be told they were only booked (and paid to do) to change oil & filter. Having then been 'promised' they would do all on the list, I left it with the garage. One hour later...strange how brake pads can be checked when the locking wheel nut has not been used !! I very much doubt Anything other than oil & filter have been done...( even suspicious of that ). A stamp in the service booklet..with no date, no mileage recorded...just a stamp.!!
A shocking 'service' in the name of ASDA. Well, ASDA, how about a refund..for a Service that never happened?
£145 for an oil filter and oil change ( a doubtful one at that)..
Certainly Never to be Recommended...to Anyone

First of all, innocent people are being deceived by the Name “Asda Motoring”. It’s not the Asda you know, the name is Colewood Automotive.

Secondly, they charge cheaper MOT to lure you to their trap. They will ask you to choose a garage of your choice. The garage has no right to discuss the price as it is way cheaper than what the so called Asda Motoring charges.

Thirdly, the garage will pick anything to increase their earnings and most of the time without knowing that the owner looses much more for every additional part they chose to change. Take for instance, Asda motoring made me pay 109.55 for ford focus fuel filter that costs £22.99 on euro car parts. They made me pay £202 for Lamps exterior - headlamp assy left that only cost £114 on euro car parts. They made me pay £1190 for what would have cost me at least 40% less.

Fourthly, you hardly can get them on the phone and won’t be able to get clarifications if need be.

I will never in my life recommend this company to my enemy let alone a friend.

I booked MOT as online after booking I have received confirmation email about my booking. After 2 hours, I have received message from Asda motoring service, garage not available on that day. Please be careful when you are booking MOT with this company.

Wow where to start…awful..
Booked MOT, Car failed on two tyres. Asda sent a text saying we need to review costs and accept if ok..impossible to register, no confirmation email sent, rang Asda numerous times over an hour+ to finally be told it’s a glitch we know about it..sorry! Verbally told the cost for two tyres was about 30% more than paying direct to the garage ! Garage authorised by Asda to speak to us directly in end, Absolute joke from start to finish…never will I use Asda motoring ever again!

Absolutely useless. Made booking for MOT and service as price was attractive. Called into garage to discuss some other work and they had no record of booking - I also never received any e-mailed confirmation. Avoid! I am amazed Asda have allowed their name to be connected to this "service"

Booked online for an MOT, charged £35 and received an email from Asda motoring with Time and date. Phoned the garage to confrim the booking and the garage stated that it’s is not been booked and there is no way that the car can be booked for an MOT on that date as it fully booked. Lack of communication and organisation!

Have contacted Asda motoring for the money back!

Alway contact your garage to confirm if it is booked otherwise you will end up taking you car to the garage without them knowing anything about and definitely they will not service it for you.

All sounds fantastic until you actually have an issue with your car. First of all, they take no responsibility for the policy and if you have a problem another company Motor Easy / Motor Angel are dealing with it. They have their own understanding what's covered and what's not and will find a way not to cover your claim.

I had a mechanical failure that prevents engine from running at higher RPM and they said this is not covered as vehicle hasn't FAILED but is FAILING which is not covered.

First of all, they will send you to a random garage not the official dealer which has no clue about your car or the issues. The diagnosis was completely wrong but I managed to get that refunded later.

Fault has been rectified by the car manufacturer FOC as it was a well known problem, part of a recall but my car was not in the database.

So I decided to cancel my policy and receive a pro-rata refund as it is useless, but there is no way to do that over the phone - people don't have a clue how did you get through to them nor what you are talking about and transfer you to some other random people and AA who in turn transfer you back to them. This company is a joke, if you want an extended car warranty - speak to your car dealer.

Booking for MOT not passed on to garage so had to wait best part of the day for test.
Asda Motoring tried to charge me more than twice the garage cost for repairs.

Never again!

After booking an MOT via Asda Motoring hub, the garage on my confirmation claim they have NO SUCH BOOKING.Therefore my cash payment was taken for nothing. Ive tried all the ways offered, to find out what has gone on, to no avail. Now that i need my money back (to book a service), i am getting nowhere. Had i read these reviews, i would never have trusted Asda, which is a name i thought was trustworthy!

booked a service and mot, took 3 attempts to go through, ( traffic light captchas ) , i then had second thoughts and cancelled.
although i recieved a cancellation email, i was charged 3 times for the same transaction.
im still waiting for a refund from asda for the cancelled jobs, ive had to open up a case with my bank.
when you call they claim to have no info about your car, felt very suspect to me

Rip off prices. Even more than dealership prices at backstreet garage. MOT fail £177.13 for a pair of back pads for hyundai i40.....even the dealership doesn't charge that...avoid this Asda rip off. You thought you were booking with Asda...YOUR NOT...its a bit convoluted to pin down who is responsible for issues...this may be close to a SCAM to make it difficult to resolve if you have an issue...You book with Adsa.. but your not..your actualy booking with Colewood Automotive Ltd trading as ASDA who sub contract to your garage of choice but another company is involved here Prestige Fleet Servicing Ltd an AA Plc company...apart from the garage who will want to make a reasonable profit they all want their cut so you will pay over the odds to get any work done..Be Warned

Avoid by any means they are a third party, the garage is subcontracted by some other party and they act irresponsible with the car. I booked for a servicing and MOT and I am in dispute with them as they did not provide the points on the check the car was worse and they charge you for advisories as if they were MOT fails. When I asked for the points 4 months later I realised that most of them were not done and they wanted to book me with the same garage. The amount of the savings you might have at the booking will cost you 10 times more along the way. I was passed from one to another, I do not even know who these people are Asda motoring payment, some AA smart care for the response to my complaint and the garage is In n Out Warrington who did not do what I have paid for.

Booked online for an MOT, charged £35. Phoned the garage to confrim booking, only to find they don't work with Asdamotoring & have no record of any booking. Not impressed to say the least!

I received an email from Asda Motoring offering a discounted MOT for around £27. I booked it and selected a local garage. My car failed as it needed a track rod end. Price quoted by Asda £147.80. Cost of part on Auto Doc UK, around £10. So they charged £137.80 to fit a track rod end! That's a job a garage can do in less than an hour! I needed my car back on the road so I paid it. But I feel ripped off and I won't be using them again for next year's MOT!!