Aspire Doors Avis 

78
•
TrustScore 4 sur 5

4,1

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Noté 5 sur 5 étoiles

No issues with this company... courier contacted us day before with time for delivery which was within a 2 hour period and they arrived within the time slot so wasn't waiting around all day. Item w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered internal bi-fold doors and really pleased with the quality of the materials - we haven’t as yet fitted them but the quality is really great. Ordering was easy and delivery was amazingly quic... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Easy to buy, delivery was slightl delayed as product was damaed before it was dispatched but they replaced everything together and sent out as one. Instructions are simple to follow. Just an extra... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Upon unboxing, I found a very large scratch right in the middle of the door. The colour is also noticeably wrong — it appears yellowish rather than the white glazed finish I ordered. In addition, th... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de portes

Écrit par l'entreprise

Family run and customer focused, we believe every home deserves beautiful doors. From single internal doors to large external bifolds, we've been helping customers choose their dream doors for over a decade. Whether you're a tradesperson or a homeowner, our expert team is dedicated to guiding you every step of the way, from product selection to installation support.


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4,1

Bien

TrustScore 4 sur 5

78 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 16 % de ses avis négatifs

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4,1

Tous les avis

(78)

30 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great customer service

Great customer service, had a lot of questions and Sophie was always quick at responding and very helpful. Not unpacked/fitted bifold door yet but I’m sure it will be fabulous - thank you ☺️

7 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Couldn't be happier with doors !

Really helpful customer services to give me advice when buying and the doors are AMAZING! They look fantastic, absolutely thrilled with them. The quality and style for the price is really brilliant!

1 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Quality

Great product, great service, l am in this industry and would highly recommend your company and will be very happy to do business with you again 👍

27 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Service

I purchased Bi-fold, French and a single door from Aspire.
They arrived promptly and as advertised. The after sales service has been excellent. Really grateful for the advice and support provided.

4 décembre 2023
Avis spontané
Noté 2 sur 5 étoiles

Impossibly difficult to install without professional help and even then the design faults mean they have to come back to solve issues…

They would have been impossible to install without professional builders here.

The door furniture is poor quality and the single door lock doesn't work.

We decided not to install the door furniture.

The latches securing the trifold doors into the floor track cannot be lifted up and could ruin a carpet ...

The construction failed on on the 2nd December as a screw connecting the single door to the top housing has come out of its anchor ... we secured the door as the screw is still long enough not to allow the door to fall out to the side. We have put a heavy chair in place to stop the door falling in line with the floor track. It would cause a lot of damage if it fell out.

We await the builders tomorrow to see why this screw has worked loose.

There are clearly design faults in rlthese doors.

If one of our young grandchildren were here when the door came away ftom its top housing this could have been very dangerous.

Al in all we are pretty dissatisfied ... if these issue can be resolved tomorrow we will have a nice set of interior doors.

30 novembre 2023
Avis spontané
Logo de Aspire Doors

Réponse de Aspire Doors

Hi Brian,
Thank you for taking the time to leave your feedback, although we are of course saddened to hear of your dissatisfaction.
Can you please contact us with your details / details of your order so we can assist you?
To address your comments in the meantime while we're waiting to hear back from you, all of our internal bifold ranges use various lines of hardware manufactured by an industry leading specialist called Brio. All of Brio's hardware is rigorously tested and comes with 10 year guarantees, and photos of each product's hardware are shown on our product pages to show what is being supplied.
If the supplied hardware hasn't been installed, then it's very difficult for us to identify the cause of any issues.
As mentioned, if you can please come back to us with your details then we being to resolve the issues for you.
All the best,
The Aspire team

Noté 1 sur 5 étoiles

Missing pieces of fame

Missing pieces of frame! Doors arrived one week from order, we were not give a time frame and the driver arrived 8.10pm. Upon opening the frame packaging we realised we are 2 pieces missing. We have left numerous voicemails and emailed Aspire over the last 48 hrs however are yet to receive a response. Ultimately we are not happy as we had organised a joiner to come and fit the doors over the weekend. My review will not change until I hear back from Aspire !

26 novembre 2023
Avis spontané
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Réponse de Aspire Doors

Hi Emma,
Thank you for leaving your review, although we are of course saddened to hear of your disappointment.
We are closed at the weekends, which is why your email sent Friday 7:20pm and voicemails over the weekend did not receive responses on Saturday or Sunday.
As it is now first thing Monday morning, we will come back to you and investigate the issue you have raised.
Now our office is open, we will of course identify the source of the problem and resolve it as matter of urgency.
All the best,
The Aspire team

Noté 5 sur 5 étoiles

Lovely Bifold Door

We are very happy with our purchase of bifold internal door, which arrived soon after we placed the order, with free delivery. Good choice of sizes available to choose from and all components required for door were included in purchase price, along with instructions which was good as our joiner had not installed one like this before.
The door looks very nice, not finished painting yet but looks good.

16 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

If the door go wrong

If the door go wrong, they reject to repair/replace for you. they told you to find carpenter to fix the issue. Please think about this if you want to order a door from them.

firstly, thanks for advice but I just share what I thought. Because we bought the door for 6 months but builder help to fit it last month. I think that is normal everywhere in UK. I didn't hear my builder said any problem on the door when they fit it. The issue is the door fitted and hinged it 1 month and door frame crash appeared. if that is not the door issue, I don't know what I can say.

19 octobre 2023
Avis spontané
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Réponse de Aspire Doors

Hi Kin,
We're very sorry to hear your feedback. As mentioned in our emails with you, sadly we cannot accept a claim for damage to one of your doors 6 months after the doors were delivered and installed.
If the issue was a product defect or failure then we would of course have replaced the item under guarantee without question, but we're sorry to say that impact damage months after delivery and installation isn't something we can cover.
During our email exchange, we checked details with you to make sure the door in question was still structurally sound and stable, and then made recommendations on how the damage could be repaired. We're sorry that you found this advice unsatisfactory.
If you would like any additional advice or to discuss this further then please email us back in the existing email thread.
All the best,
The Aspire team

Noté 3 sur 5 étoiles

Flush doors but not quite

The doors arrived within a week although I was not given any timeframe for delivery on ordering. The frame was slightly bent and despite many efforts they will not fully lie flat but stand proud a few inches ( about 80 degrees opening). The actual doors fit together nicely and operate smoothly. One area to improve is to not provide a handle but a flush door handle and ball catch. When folded a door handle protrudes and will easily damage anything it folds against!

1 octobre 2023
Avis spontané
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Réponse de Aspire Doors

Hi there, thank you for taking the time to leave your feedback!
We're sorry to hear about the issues with your order. In the rare event of any problems with components, we will always send out replacement items when we're made aware.
If you can please contact us with your details then we can advise on what might be causing the issue of the doors not fully opening.
We hope to hear from you soon!
The Aspire team

Noté 2 sur 5 étoiles

Rather disappointed

Rather disappointed. Very few components pre-drilled, lots of fettling on lol ks and catches needed and to top it all live woodworm in one of the pre finished doors. Emailed days ago and no solution offered. I'd avoid them next time. Used other suppliers I was happier with.

17 juillet 2023
Avis spontané
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Réponse de Aspire Doors

Hi Stephen,
Thank you for taking the time to leave your feedback, although we are of course saddened to hear you're unhappy with your order.
As mentioned in our email to you regarding the woodworm, unfortunately we aren't able to accept a claim for a visual defect 3 months after the doors were delivered to you. As explained, all of our doors are kiln dried during the manufacturing process to eliminate any parasites and are delivered to you sealed. This detail coupled with the 3 month gap since delivery is why we cannot accept responsibility for the woodworm you've now found in one of your door panels.
We of course want all customers to be happy with their order, so if there's anything else we can do to assist then please let us know.
All the best,
The Aspire team

Noté 1 sur 5 étoiles

Leaky Newton

The Newton front door purchased seemed fine until subjected to heavy rain when it leaked badly through the insert timber panels. A badly designed and built cheap Chinese door. I can confirm 100% that Aspires "assessment" that the door was only coated on one face as wrong.

20 octobre 2022
Avis spontané
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Réponse de Aspire Doors

Hi David,

Thank you for taking the time to leave us your review, but we are of course sorry to hear that you're unhappy.

As soon as you informed us of your issue, Izzy was in contact to request further information so we could assist you. When you sent through your initial close up images, it appeared that only one face of the door had been treated, whereas the other had been left completely bare. This would of course leave the door without full protection, and therefore invalidate your warranty.

After raising this with you, we requested additional images so we could make an informed decision. We never received those images, and instead were left with this review. We can only assume from this and the absence of the requested images that we were correct in our original assessment, and door hadn't actually been properly treated before being exposed to the elements.

We of course want all of our customers to be satisfied with their doors, so if you could please provide the images requested by Izzy then we can advise on the best way forward.

We hope to hear from you soon,

The Aspire team.

Noté 5 sur 5 étoiles

Great, prompt help. Happy with product.

I bought the Vision Heritage internal bifolding doors in black. I got really prompt help and advice from Izzy before buying - it wasn’t easy as I already had a larger opening - and when I couldn’t find one of the packages delivered, a lady over the phone was really helpful to talk me through what could be missing. Everything was delivered well packaged. The doors look great.

22 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent price and delivered on time

Ordered a “croft” oak veneer external door late on a Friday and it was delivered early afternoon the following Thursday. Well protected for the journey and it arrived without a mark on it. The finish on the door is exceptional.

6 mai 2020
Avis spontané

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