Athousandroses Avis 

I placed an order to New Zealand, but due to a sorting error with Australia Post, the parcel was misrouted all the way to the USA. While postal errors happen, the customer support from ATR has been completely unacceptable.

​These items are time-sensitive essentials for my babies. Rather than taking ownership and dispatching a replacement order immediately, customer service refused, stating it "could result in two packages arriving." I specifically pointed out that they could dispatch a fresh parcel directly to me in NZ while instructing the courier to redirect the misplaced original package straight back to their own warehouse. That way, they protect their inventory and I actually receive what I paid for in a reasonable timeframe.

​Instead, they dismissed this and are insisting I wait indefinitely while an open-ended courier investigation plays out, leaving me out of pocket with nothing to show for it. By the time this missing parcel is located and redirected, the window of time I actually needed the products for will have passed.

​A reputable business protects its paying customers when shipping goes wrong instead of making the customer bear the burden of a courier blunder. Very disappointing service.

I would not recommend ordering from this store.

Bought teething and night soothe rollers, neither work as stated. Not very happy or impressed as they are quite expensive.

Not even a full star, after waiting for over 2 months we finally got our bundle and the cherry on top, every single bottle was pulverized. We could smell the oils without even opening the package and when we did glass and oil was everywhere

I wanted to share my honest experience as a mom of a young baby.

I purchased several of the rollers (Sweet Dreams and Teething) because they are marketed as safe from 3 months, and I was looking for a natural way to help my baby.

After using them, I noticed my baby became unusually calm and very sleepy in a way that didn’t feel natural. It honestly worried me, as it felt more like over-sedation than gentle calming. After looking more into the ingredients, I realized that some of the oils used (like peppermint, eucalyptus, and strong blends) may not be suitable for very young babies, even if diluted.

I understand these products may work well for adults or older children, and I do appreciate the natural approach. However, I personally would not feel comfortable using them on a small baby again.

I think it would be helpful if there was clearer guidance for parents about age safety and potential sensitivity in infants.

Sharing this with respect, just so other parents can make an informed decision 🤍