Audio Emotion Avis 

Always excellent service and advice from Gary and the team. Very fair part exchange allowances, great stock to suit a variety of budgets. Highly recommended.

Sometimes you've just got to let people know about service the way it should be. So where do I start, well back during lockdown, I had time on my hands (far too much !) and started looking at changing my amplifier (solid state) for a valve option.

I loved the idea of being able to change valves and hear different tones and characteristics in my music, so after a lot of research on various models, I had narrowed my choice down to 3 (used, as that was what I could get signed off by my ever suffering other half !!) options - one of these was an Eastern Electric M520 integrated - I had read a lot of reviews on-line and everything I read was positive, and it sounded like just the amp I wanted.

After popping on-line, I discovered that Audio Emotion were in fact a dealer for Eastern Electric and quite local to me - so I contacted them to see if they had a used one - unfortunately they did not have one, but said they would keep an eye out for me if one came in.

About 3 months later, I spotted one for sale at another dealer in the south, so took the plunge and bought it !

After getting it home , I had a few questions on set-up and bias etc, and contacted the supplying dealer for help - they said they would get someone to come back to me, but never did - so sheepishly I contacted Audio Emotion, and they immediately answered all my questions and even suggested some nice valve upgrades that I could get from Watford Valves - nice one !

So fast forward to last week - disaster - I turned on my amp and the right channel was almost at zero volume, I could just hear a faint sound and nothing else - the left channel was all OK.

I contacted the supplying dealer and was told that they were not able able to offer service for my amp, and pretty much that was that !

So once again I contacted Audio Emotion with my issue - I spoke with Gary, and not only did he immediately suggest some tests that I could try, but said he would be happy to pop over and have a look.

Well it would be rude to refuse ! - so on a Sunday afternoon over he came, and after 30minutes or so, spotted that I had an an issue with one of my EL34's - in fact the little 'lug' that allows the valve to sit in the right position had broken off and I had put it back in in the wrong orientation - I had in fact just removed my valves recently and cleaned up all the pins (that will teach me !).

So he popped back to the shop, and brought me over a replacement EL34 valve which he had in stock - popped it in and hey presto all up and running.

There was no charge for this service (what !) - but he did say that I might want to change the valves to a nicer set at some point in the future and invited me along to listen to some he had in the shop.

So all I can say is thank you Audio Emotion, my music is back up and running again, and you went above and beyond to help me out - I will definitely be along with my amp to listen to some valves :)

Top service indeed.

Tom

Very good customer care team, reached out by email and phone both answered very quickly and professionally and were able to help with my request

thanks

A truly fantastic bunch of folks at audio emotion truly helpful purchased a thorens turntable and special order for a goldring cartridge no hassle for them from the get go good sales staff and they went above the call of duty and delivered all the way from leven to East Kilbride in-person turntable today I'd certainly recommend this company and hope to be a repeat customer

In May 2022 I bought an Audioquest Niagara advertised as "new condition" from Gary, with whom I had had some dealings in the past.

The Niagara was delivered within a reasonable time frame (I asked for delivery on a specific date which was missed but that's a courier failure so I will not hold the company responsible for it).

Straight out of the box I placed the Niagara in my AV cabinet, without inspecting it. It was my mistake but the unit weighs 40Kg and it is not easy to handle it.

Then I realised that there was a constant clicking noise coming from the cabinet. Then I noticed that the unit was running quite hot. Then I got the first electricity bill, which was significantly higher than before.

Coming to the conclusion that something was not quite right, I pulled it out of the cabinet and gave it a good inspection. Half of the sockets were loose and heavier cables would pull out. Some relay inside was constantly switching at the temperature in the cabinet (certainly within specs, below 30C) making this clicking noise. There were various marks on the bottom of the unit.

I contacted Gary and I was promised a replacement unit which would be available in October. We were in July 2022 now. Then zero updates for months. In October I enquired again - it would be November because Covid had delayed production. Then January 2023. Then end of February.

We are in mid-April and in a couple of weeks it will be a year since I transferred the funds. Fed up with waiting with no updates I asked Gary to take back the 40Kg behemoth and organise a refund. His colleagues organised a collection and the unit was returned on Wednesday 5th April.

After some back and forth Gary agreed to refund the payment in full. 11 months and 5990£ later, I am back to square one. It turns out AQ did have a unit available for me after all (but not until I threw a tantrum, sent my Niagara back for a refund and escalated the situation) but unfortunately, after 11 months of chasing this purchase, I have lost all appetite for waterfalls.

3 stars for Gary’s description of goods. 1 star for the 11 months wait. 5 stars for making good on this deal in the end. Three stars overall. And we will leave it at that.

Just popped in to pick up a used cable they had in stock, but was treated to a lovely cup of fresh coffee and a great chat on all things music !
Lovely experience and so different to what you get these days......

These guys are the best...
Even though I wrote many emails, Gary answered my questions patiently ... And when I cancelled an order because of financial situation, I got a refund pretty quickly.
I will definitely continue to be an Audio Emotion customer... Gary isn't just a seller who cares only about immediate profits, but a considerate person, he knows this will make all his customers satisfied in the long run :) Highly recommended!

Good advice without trying to sell most expensive.
Offer of home trial with deposit.
No pressure at all.
Really good service and would strongly recommend and would completely trust.

Bought the Hidiamond 7 speaker cable from them. Top quality cable and the service they gave was top notch to match the cable. Thank you ae.

Managed to snag myself an open box (new, basically) Sony STR-DN1080 amp from these guys going for a great price. Arrived next day, exceptionally packaged and, as stated, in immaculate condition.

Top quality service.

I have used Audio Emotion four or five times over the last 12 years or so. I have always received 1st class service. Gary & Marion are very knowledgeable and helpful and the part exchange offered on your old kit is extremely good. Recently bought some ex dem GATO FM-50 speakers at a very good price and couldn't be more pleased.

I bought a pair of speakers from Audio Emotion but apparently they did not have them in stock and was told that I would receive the order in two weeks, it took two months for me to finally receive the order.
Due to the long time it took to arrive I bought another pair of speakers elsewhere, I informed AE that I did not need the speakers any longer and subsequently sent them back unopened and sealed in less than a week.
As a customer who has dealt with them before I gave them the option to sell the speakers at a reduced price which would sell quicker but to my surprise the speakers were never advertised on their website as special offer or preowned. I checked regularly to confirm this, the last time I enquired about the speakers I was told that they were with a customer for a demo, called two weeks later and was promised a call back which never happened, I sent an email but got no response.
I called back again to request a refund but instead got an email to say that I was not gonna get a refund until the speakers have been sold but they could as well offer me another item of choice instead of a refund. The speakers have been with them from May this year and as I speak, I tried my level best to get the matter resolved amicably to no avail and as I write, I am on the verge of a legal action to recover my money.
I totally agree with another reviewer on Trust pilot who said the following, if you want great advice and to buy the right product then audio emotion are the people to speak to but when something goes wrong they don’t respond to your calls or email, I have the same experience and would never recommend Audio Emotion. This is such a bad experience and wouldn’t want anyone to go through the same.
I honestly agree with all the positive reviews but equally the negative reviews are genuine experiences of customers of which I am a victim as well.

Audio Emotion have done a wonderful job sourcing the equipment I needed. Their representatives Marion and Gary are easy going and extremely friendly and helpful. Thank you for a job well done!

They took payment for an item, and it was listed as next day delivery.
I had to call them THREE DAYS later, to be told that they had automatically refunded me.

This was not true, as I was manually refunded that day.

This company is not a company I would trust, and I would urge you to check elsewhere for a more reputable company.

Highly recommend these guys. I got a fantastic deal on my new ProJect turntable and it was shipped quickly with no hassles at all. Great customer service too.

Bought three times from Audio Emotion. Some Nordost cables (was given an extra metre for free) and second hand Audio Research preamp. Very friendly and very helpful staff. Good prices and fast service. Sadly, they are about 500 miles away from me but if you're anywhere around in Scotland, give them a visit.

Firmę Audio Emotion oceniam na 6 gwiazdek.Kupiłem wkładkę
do gramofonu Benz Micro Vood SL.Pierwszy zakup , profesjonalne podejście do klienta wyczerpująca informacja na temat zamawianego towaru.Szybka wysyłka dostarczona w nienagannym stanie.
Gorąco polecam MIRON POLAND

Hi Fi can be a nightmare to buy, trying to find the products you're looking for that suit your budget can be a minefield, but Gary and the team can definitely help you through and guide you to achieving more than you expect for your money.
I bought speakers, amp and cables from Audio Emotion, with excellent advice from Gary all along the way. I am extremely happy with both products and service and I'm constantly checking the website for new additions in case I decide to upgrade.
Already recommended the site to my interested friends!

If you want great advice and to buy the right product for you audio emotion are the people to speak to. Gary is a great guy with lots of great advice and the service is fantastic too. Update recently called them to demo a pair of used speakers that they quickly sent. I tried the speakers to discover they were faulty. I emailed Gary Cargill Several Times but never received reply. I have since purchased a new Naim amp and speakers form another dealer.

Had a problem with an order, but one of the directors worked with me to resolve it in an outstandingly friendly and helpful way that felt like he was going the extra mile. Highly recommended on that basis.