Austin Hawk Avis 

I have used Austin Hawk before and had a positive experience, so I came back to them in April 2026 for a tenant find. Unfortunately this time around the experience was completely different and I would not recommend them to any landlord based on what followed.

First, they drafted a tenancy agreement with my name spelled incorrectly throughout, an error entirely of their own making, and then had the audacity to try and charge me £150 plus VAT to fix it. After pushing back firmly this was eventually dropped, but it set the tone for everything that followed.

The applicant they sourced had failed to disclose her husband's intended occupation on her application form, her referencing form, and verbally at viewing when their own member of staff specifically asked who would be moving in. This only came to light after agreements had been signed and money had changed hands. At that point their own written advice to me was that they would not legally be comfortable proceeding due to statutory overcrowding risk. So their own agent confirmed the tenancy was legally unsafe, yet they still pursued me for their full setup fee.

What followed was months of back and forth in which they consistently avoided engaging with the legal arguments I put to them in writing, ignored the specific clauses of their own contract that clearly showed no fee was due, and simply repeated that I should pay up. It was only when I formally invoked their complaints procedure and referenced The Property Ombudsman that they agreed to settle at a significantly reduced figure.

The whole experience was unnecessarily stressful and time consuming. I felt that they knew their position was weak but pushed it regardless, hoping I would simply give in. I did not, but not everyone has the time or knowledge to fight back.

If you are a landlord considering using Austin Hawk, read their Terms of Business carefully before signing anything and make sure everything discussed verbally is confirmed in writing. You may need it.

I can’t thank Lewis enough for his help, patience and understanding throughout a long drawn out process. He was a total professional whilst being compassionate and a total credit to Austin Hawk. He truly went above and beyond, particularly when other parties were creating problems in our chain. Thank you Lewis, you were amazing!

Alana was absolutely amazing at helping me get a new home. It all went quite smoothly and very fast

Thank you so much Alana

Jude and blu 💙

Lewis Reed has the patience of a saint, totally dedicated to his job, It took from March 2025 to January 2026 for me to purchase my flat from Austin Hawk, due to the time it took for solicitors to purchase a new lease for me. It took them 2.5 years, I do not know what I would have done if I was selling the flat I am now living in, I think I would have put it back on the market, but Lewis persuaded the owners to wait form me to obtain a new lease. I do not know how he managed to do this and he kept me up to date every week with a very positive attitude that gave me hope that all would be fine. I can not thank him enough for all he did to make sure this sale went through. Thank you so much to Lewis Reed from Lesley Glenn.

Austin Hawk was always the first choice to sell our flat. We had enjoyed excellent service from their lettings team during the last three years.
Lewis Reed senior sale negotiator was tasked with selling our flat. His quiet confidence, excellent communication skills and being very knowledgeable about building construction all helped in our journey to Completion. He is a very valuable member of the Austin Hawk team. Special thanks also to Wes, Alison and Chris who also helped with the successful sale.
We recommend Austin Hawk being your number 1 choice too.

From day one of seeing Lewis Reed for the sale of my house he has been extremely professional and super helpful at all times, showing care and compassion during some difficult times of my sale falling through and then thankfully to it being reinstated.
Austin Hawk's viewing staff were also very helpful and accommodating whilst showing me around properties and always left my house (and dogs) as they found it when they were showing perspective buyers around my home.
Thank you very much and very merry Christmas to you all!
I will definitely be recommending Austin Hawk.
Karen Smith

John Ward was excellent, far exceeded our previous experiences of estate agents. John kept in communication with our buyer, both solicitors and us throughout.

Austin Hawk were the epitome of perfection throughout buying our first home. Our first viewing with Luke was balanced in all the right ways - he was professional, smiley, kind and welcoming, with the right level of leaving us to have a look around without bombarding us with information. John was then wonderfully friendly and professional with keeping us in the loop about the purchase, ensuring we were updated in a timely way and thankfully delivering the news of success with sheer kindness - you could really feel his elation for us. Anji alike was so great to communicate with. She was approachable, efficient and informative, and such a lovely person. So lovely infact that we had to hang around when picking up our keys so we could put her face to her name!

Thank you all eternally at Austin Hawk for providing such a seamless and enjoyable process for something that could be stressful and anxiety provoking. We will not hesitate to use you again - however not for many years, as you have helped us find our dream little nest!

The whole team at Austen Hawk were very professional but also personable making communication easy and efficient. Special mention must go to John and Anji, who helped us so much, especially in the initial decision making process.
I can't recommend them enough!

We have had a very positive experience using Austin Hawk to sell our property. Dean sold a house for me over twenty years ago, the sale went through very smoothly. More recently, he and his team also sold a friend's house (upon my recommendation). She was delighted, as she had previously had her house on the market with two other agents, with no success. We couldn't have hoped to have had a better agent working for us. Dean was very empathetic and supportive, keeping us informed every step of the way and has a great team working alongside him. They certainly go the extra mile, all so friendly, reliable and helpful. A huge thanks to all concerned.

We dealt with Robin ... he was professional throughout and kept us informed and reassured throughout our house sale process
The communication from the office was exceptional - weekly updates throughout
House sale took about 5 months and Robin helped co-ordinate all the communication and was kind in his interaction always
very pleased with the service and would highly recommend

Couldn't fault Austin Hawk! They were super helpful, supportive, knew what they were doing and really pushed through our sale for us. Thank you for your help!!

I cannot express my gratitude enough for the outstanding service provided by Steph Jolly at Austin Hawk Estate Agents in Andover. Steph's dedication and support were instrumental in helping my family and me find the perfect home. The process was seamless, and her professionalism truly stood out.

Steph's commitment to her clients is commendable, and I felt supported throughout the entire journey. From property search to finalizing details, she went above and beyond to ensure a smooth experience.

I appreciate Steph's attention to detail and prompt responses. Her expertise and genuine care for her clients make Austin Hawk Estate Agents stand out in the real estate industry.

Thank you, Steph, for turning what could have been a stressful process into a positive and memorable experience. I wholeheartedly recommend Austin Hawk Estate Agents, especially if you're lucky enough to work with Steph Jolly.
I wish I could give more than five stars; her exceptional service deserves the highest praise.
Janet and Dammy

I sold my house with AH in the summer, there was no pressure unlike from other agents and had great communication throughout! Would use again!

Dean and his team are truly amazing.
Look no further if you want Estate Agents who know exactly what they are doing and are always happy to explain to those of us who dont.
From start to finish we have been extremely impressed with the continued high standard of effiency, communication and professionalism.
A real pleasure to work with.

I wish I had a more positive review but unfortunately working with this Estate Agents was really hard on First Time Buyers.
Daniel, who showed us around the houses was absolutely amazing, he was so friendly, really cared about our position we were in and gave us so many tips as first time buyers. A real genuine person.
However when it came to putting a offer on a house, it became super unprofessional and really put us off working with them again.
We dealt with a different person when it came to putting an offer down.
We were pressured constantly into providing documents that 1) Werent even needed by Estate Agents and 2) Documents we didnt need to hand over until an offer was accepted.
This made the ordeal really stressful for us and never been ask for documents so early in the process, it just wasnt needed. Your meant to make the journey of buying a house easier, but instead it was made more stressful and hard work.
Relieved that the house we offered under this Estate Agent fell through.
I would love to work with this Estate Agent again in the future if they did not put so much pressure on First Time Buyers.

Our rental move was not the easiest to overcome but the staff were amazing, patient and answered all questions very quickly. Nicki and Holly especially were absolutely fantastic and could not have asked any more of them.

I have dealt with many agents around the country but I can honestly say that everyone in the office at Austin Hawk are professional really polite and knowledgeable. Its really rare to have such a fantastic team who are so willing to help, I would look no further if selling or renting a property and if you buy or rent then you will find a service that shines above the rest. Thank you

Robin from Austin Hawk Andover was amazing. As first time buyers he helped explain everything we needed to know about the process & nothing was ever too much trouble. He was efficient, helpful and friendly. Would definitely recommend to others to use them!

First of all a huge thank you to John for his professional approach to selling our home, twice in one week! Secondly, Dean and the team, a ‘dream team’ really, as they pulled out EVERY stop to help us over the hurdle to Exchange today, after our purchase through a different Estate Agent turned our entire chain into a nightmare overnight last week, threatening its collapse. Not only did Dean & his team step up to do the job the other Estate Agency should’ve done from the get go, but Dean himself stepped in to help our Solicitor as she was so overwhelmed through no fault of her own, but thanks to COVID and the SDLT holiday! Through this whole process, like no other EA we’ve ever used, AH have earned our trust and should we ever need the services of a trusted, professional EA agent, we will without a doubt use AH again! You guys were AWESOME!! What are you waiting for? CALL THEM ALREADY!!