Autoinvestmentsukltd Avis 

I rarely leave negative reviews, but I feel it’s important to share my experience.

Before I even collected the car, I rang the dealership to check it was ready, and I was told it was. Based on that, I paid for two people to travel and collect it for me. When they arrived, they were told the car wasn’t actually ready, so they had to return home without it. I was left out of pocket through no fault of my own and then had to travel back myself by train a few days later to collect the car.

Within the first week of ownership, the car developed an oil leak and had to be returned to the dealership for repair. While it was away, I had to pay for temporary insurance on another vehicle. The dealership originally told us the car would be back on the Monday, but it wasn’t returned until Tuesday. We were understandably frustrated because we had been given a timescale that wasn’t met.

When the car was finally returned, the driver’s footwell and door sill were left with muddy footprints and marks despite the interior being clean when it was collected.

More than anything, seeing my car returned in that condition completely knocked my confidence in how it had been looked after while it was in the dealership’s care. When you’ve just spent £16,500 on a car, the last thing you expect is for it to come back looking like that. It naturally makes you question the level of care and attention that was taken while the vehicle was being worked on.

When I raised the issue, I was told the reason the car had been returned in that condition was because they were rushing to get it back to us and didn’t have time to look after it as they normally would. While I appreciate workshops can be busy, I don’t believe that’s an acceptable reason to return a customer’s car in a worse condition than it was received. If anything, it only further reduced my confidence in the care taken with my vehicle.

I raised this with the dealership and was initially only offered £20 towards cleaning. During a phone call, I was asked how much I wanted to resolve everything. I included all of the costs I’d incurred throughout the experience, including the money I’d lost because the car wasn’t ready when I was originally told it would be, and suggested £250 as a way of drawing a line under the matter.

Instead of trying to discuss a fair resolution, I was told that if I wasn’t happy I could simply return the car for a refund. I wasn’t trying to reject the car—I wanted to keep it and simply have the issues resolved fairly.

To be fair, the dealership did eventually reimburse me £100 for the additional insurance costs and £50 towards a local valet, which I appreciate. However, that doesn’t change the overall experience. What should have been an exciting purchase turned into a stressful one that involved repeated inconvenience, unnecessary expense, and having to chase for a resolution every step of the way.

I understand that mistakes can happen, and I wasn’t expecting perfection. What disappointed me most wasn’t the fact that there was an issue with the car—it was the way the issues were handled afterwards. Good customer service is measured by how problems are resolved, and unfortunately I didn’t feel valued as a customer throughout this process.

Based on my experience, I can’t recommend the dealership. The after-sales service fell well below the standard I expected when spending £16,500 on a vehicle.

We purchased a Toyota Aqua and the service is absolutly amazing . We have been dealing with a lady called Gemma who has gone out of her way to be so helpfull and keep us informed of all detalis via phone and email as we are not local to the dealership. The vehicle is also in great condition and passed all inspections with flying colours . I would highy recomend purchasing from here

Was very interested in a car they have but wanted to know about service history. Three times i asked but all they were interested in was trying to sort a deal ? when replying. Want to know basics first before getting to that stage. Suffice to say that was the end of the enquiry

I recently visited this dealership to test drive a Toyota Avensis. During the test drive, one of the sales personnel attempted to tamper with the handbrake, which immediately raised concerns. The vehicle then began showing signs of mechanical issues despite me not doing anything to cause it.

Instead of addressing the situation professionally, the sales team became hostile, shouting and making baseless accusations. They even rushed to escalate the matter to the manager. Thankfully, the manager handled the situation calmly and professionally he clearly knows how to deal with people, and I appreciated his demeanor.

However, due to the alarming behavior of the sales staff and concerns about the condition of the car, I decided to walk away from the purchase. Their lack of professionalism, poor vehicle condition, and aggressive attitude made it clear that this dealership is not to be trusted. I strongly urge others to be cautious.

Amazing cars and an amazing dealership. Kind and friendly staff members, were very helpful and had an excellent choice of cars that were very well priced. I recently purchased a car from this dealership and needed the car to be delivered as my insurance was not going to start for a couple of days. The car was delivered the next day and the delivery cost was very decent compared to some quotes i got out there. I Would definitely recommend these guys in a heartbeat.

I recently purchased a used car from Auto Investments to upgrade my existing vehicle, and I couldn't be happier with my experience. The place was clean and well-organized, which immediately put me at ease.

Jimmy, one of the staff members, assisted me throughout the process. He was incredibly patient and took the time to explain every step of the transaction without making me feel pressured at all.

I've been using the car for a few days now, and aside from needing to replace the fuse for the cigarette lighter, everything else is functioning perfectly. I wholeheartedly recommend Auto Investments to anyone looking for a reliable car. A big thank you to Jimmy for his professional service!