Automotive Touchup Avis 247

It has been 13 days since i placed the order and no item has been deliver. Definitely not using this company anymore

The paint matches are perfect. I have used on +/- 5 cars and each time the color is exact.
Very good service as delivery is in a reasonable time.
i do hate to pay shipping charges.

The color did not match at all. I ordered Pearl White to match my car. I had a few small scrapes and a couple rock chips on front fender but wanted to fix. I cleaned and lightly sanded all the spots I wanted to touchup. This is a plastic bumper. Then applied the solid color. It seemed very stark white but I assumed once I applied the Pearl coat it would tone it down. However when I went to apply the Pearl coat a day later it just re reliquify's\re-wets the white coat smearing it all over. Wiped off, applied solid white color again. Waited 2 days. Applied the Pearl coat and same thing again, It just smeared everything instead of just coating on top of the white solid color. It looks horrible. This was using 2oz bottles. Bought to much but didn't know a little goes a long way even though it doesn't work.

Very easy to use, color match was perfect.

No Match, Absolute Junk Refused To Honor Their Product And Not Refund Customer, Stay Away Their Are Much Better Companies Out There

The paint color matched perfectly very happy with there products

Paint splattered badly and was worthless. The company totaly misrepresented me for any form of support or refund. I lost $367.74 plus the cost of all the other materials I bought for the job.

Color does not cover in 3-4 coats. There is no topcaot available so the basecoat does not cover like other products I have used with great success. I emailed the company about the issue and although I got a receipt of my question, 2 days later still no response. I want to return the additional color for another car and the phone number just rings and rings: no answer, no voice mail, no options. Feel like the company is not a professional entity.

have used your product before, perferct match, and looks great ! wish it came in a 6 0z. can, as I paint 1/25 model cars, and a 6 oz can would be easier to use, and store.

Touch up paint for my 2018 MB did not match

Perfect match for my 09 Toyota Tacoma Barcelona Metallic Red 3R3, will keep coming back! Thank You!

Do not buy from this paint store. It will not match the color of your car. Read their policy.

Competitive pricing and easy to order on their web site.

Great color match. Would definitely be recommending and I plan on purchasing from them again!!

Great product. Great service , fast shipping.

Great product

Hands down the worst online place I have shopped at, took my money on the 20th of January and no communication from them since, this is despite my attempts to contact them repeatedly with no reply. It’s now the 24th of feb and I’ve requested a refund but again no reply. Don’t order from here!

Absolutely the worst customer service imaginable.

I have ordered paint from this company multiple times and the color is always a good match and the quality is always good.

This time I ordered spray cans of paint and they spit dark spots, messed up the application and were worthless.
I emailed customer support and they danced me around for a month indicating my shop was the wrong temperature, misapplication, everything or everything on "my" part was investigated.
It seemed that the color was susceptible to temperature and that rang a bell with me.
I told them:
"It was cold here probably below zero when the paint delivery was left on the front porch. It was there until 4-5pm then brought in.
It was in for some days before any was used."
They replied:
"Thank you for the additional information — we appreciate you taking the time to check.

Based on what you described, the cans being left outside in below-zero temperatures is almost certainly the cause of the spitting you experienced. Aerosol paint is very sensitive to extreme cold. When it freezes or gets extremely cold during transit or delivery, the internal pressure and the paint structure can be affected, which can lead to sputtering, darker droplets, or inconsistent spray patterns even after the can has been brought back to room temperature.
~..
A color like {color used} on the other hand, contains about 9 multiple toners and additives that need
to stay properly suspended and at the correct viscosity. Extreme cold can temporarily separate or thicken those components, which is why color cans tend to show issues while the clear may still spray normally.

We normally don’t ever see this because of fast delivery, but in situations where a package sits outside in very low temperatures, it can unfortunately impact the performance of the color cans.

We appreciate your understanding and the detailed feedback."

That was their answer !!
They obviously are aware of potential freezing issues and have for some time apparently.

Their "We normally don’t ever see this.." clearly indicates that this is and has been a problem occasionally.

If they are aware of freezing issues, then why are there absolutely no indications or warnings of this ANYWHERE in their documentation or web pages.
Neither is there any warnings offered in ANY correspondence from them to me regarding this (or any other) order.

After a week of no response, and this being over a month after I emailed them on my problem they offered ABSOLUTELY NO RESTITUTION WHATSOEVER !
No nothing !

I emailed them:
"Really, seriously a week and no response whatsoever ?

This situation has progressed for a month and my problem has been danced around the block many times with no resolve for me.

You have eloquently described your own shortcomings most clearly. You are (and have been) aware of potential shipping issues which obviously
are a regular occurrence in cold weather.

I purchased a product in good faith with the expectation that the product would be delivered to me in good condition. It was not.

Shipping was NOT MY RESPONSIBILITY !
NO MENTION OF POTENTIAL FREEZING AVOIDANCE IS OR WAS MADE BY YOU !
No mention in any of your documentation, website or communications.
No special notes or instructions were given to the shipping company.
No special instructions were given or sent to me in any way considering it was January.

Yes, a company generally has a responsibility to inform you of the possibility of freezing damage, particularly if they are aware that the product is temperature-sensitive and is being shipped during cold weather.
While carriers are often liable for damage, the seller holds responsibility for ensuring the product arrives in good condition and for managing customer expectations, which includes informing them of
potential, foreseeable hazards like freezing.

If the company failed to warn me and didn't protect the item, they are liable for the damage.

I have been damaged, I expect a full refund or I will be forced to seek recompense via the courts.

I am a extremely disgusted customer."

I sent that on the Feb 13th, it is now the 23rd and I have heard nothing from them whatsoever to date.
I emailed them on Jan 6th originally.
It has been almost 2 months and no nothing from the crooks and deadbeats.
I am out hundreds.

So they get a one star.

I will go file in small claims court for my restitution.

Be warned.