Avenue  Avis 

I have shopped at this retailer for years. The most recent order I placed never arrived, so I contacted customer service. Apparently shipping failed to put my suite number in the mailing label so it was returned - TWICE. I received a refund for the merchandise MINUS SHIPPING COSTS. When I asked for a refund of the shipping I was told it would be issued in 3-5 business days. When that refund was NOT RECEIVED after 12 days, I contacted Customer Service again only to be told their records indicate a refund to my PayPal, which my PayPal never received and I confirmed as much with PayPal. Avenue customer service response: Sorry, have a good day.

Avenue deserves a zero. Their customer service is horrible and their return policy should be named “how to go out of business because you extort your customers.” Avenue shipped the wrong size, but to get the right size I would have to return the item and get a gift card or pay $10.99 to get a refund.Crooks!

I tried to place an order in 10/13 and my order declined but Avenue still placed a $225.82 hold on my bank account. I called spoke with a representative who told me the hold would be released in 24 hrs and I can place another order and it would be fine. So Tuesday 10/14 I placed another order and the exact same thing happened my order was declined and the Avenue placed a hold of $221 on my bank account. I called Avenue they could not explain why the holds were placed or why no orders were actually created. I called every day including today 10/16 and no one has explained anything and my bank can not put my money back into my account until FBB Avenue releases the hold! Over $400 pending in my account with no explanation.

Leider muss ich sagen, dass alles mit Avenue am Ende nur noch eine Enttäuschung war. Der Kundenservice war ganz nett und gewillt, aber alles drumherum war eine einzige Katastrophe. Ich werde dort in Zukunft auch nicht wieder bestellen, obwohl die Sachen ganz schön sind.

I've got my order 12 days after payment-not too fast, but expensive. I had to pay 10.99 shipping .The item I've got is extremely small-2-3 sizes smaller than expected! And now I have to pay 10.99 AGAIN to rerurn this piece of garbage!
So they are going to charge me over $20 FOR NOTHING!

Bin total enttäuscht über meine Erfahrung mit Avenue Girls, dabei haben sie wirklich schöne und besondere Teile.
Das Produkt wurde nicht verschickt und ich konnte so gerade noch von meinem Widerrufsrecht Gebrauch machen. Mehrfache Kontaktaufnahmen wurden ignoriert, erst, als ich unter einem der Beiträge kommentiert hatte, kam eine verspätete Reaktion.

Sehr schade. Spiegelt aber die Erfahrungen hier wider

I ordered a £135 “popular” hat from The Avenue Label. Although my payment was taken immediately, I had zero updates for three weeks. When I realized it was stuck in customs, customer service simply told me to drive one hour to collect it myself, providing no real help or advice. After a week of back-and-forth emails with no resolution, I had no choice but to pick it up in person—and ended up paying £47.20 in import duty, VAT, and handling fees.
In total, I paid £182.20 and waited one month for delivery. This has been the worst online shopping experience I’ve ever had. Despite polite-sounding emails, the customer service was utterly unhelpful and left me feeling deeply frustrated. I paid nearly £200 but received nothing that felt worth that much.

This is the worst company that I have ever ordered. I’m waiting for 02 weeks and my order hasn’t been shipped yet.
No one knows why and when it will be done.

Auf keinen Fall dort bestellen!!!
Bei den zwei Kleidern die ich bestellt habe stand leider nicht das Material = komplett billiges einlagiges Polyester.
Rückversand muss man selbst zahlen, seit Wochen keine Rückerstattung erhalten. Bis heute nicht! Ich habe jetzt einen Konflikt bei Paypal laufen, wenn das nicht reichen sollte, habe ich noch eine nette Rechtsschutzversicherung!!

The Nurse Practitioner I spoke to was very helpful and pleasant to talk to, much better than a doctors office. My issue was resolved quickly, no wasted time. Thank you for being there.

Der Artikel war viel zu klein.
Das kann ja passieren. Für die Rückgabe wurde allerdings keine Rückerstattung sondern lediglich 10% angeboten.

Also am besten die Finger davon lassen.

Ich habe dort ein Kleid bestellt, welches für den Preis wirklich eine unterirdische Qualität hatte. Selbst SheIn Qualität ist besser als diese Ware.
Das Kleid habe ich zurück geschickt, aber bis heute keine Rückerstattung erhalten. Ich bin froh, dass ich per Paypal bezahlt habe und Käuferschutz habe. Ansonsten hätte ich das Geld wahrscheinlich nicht wieder gesehen.
Ich rate jedem davon ab, dort zu bestellen!!

Poor customer service. Tried to cancel order as it took 4 days to ship and the email was never sent out, until it was shipped, to confirm the order. The order number was wrong and they are charging me to return the item as I explained I will be away and no longer need it. Lack of care.

Avoid at all cost, terrible quality and looks nothing like the photos ordered slim fit and received the most baggy trousers ever. Then the refund process is hell they keep offering 10% back and 20% off new orders but refuse to refund. They make out as UK based and delivery in 3 days but took 2 weeks then they want you to return to China recorded which will cost £65. It is an absolute scam avoid and the quality is so bad I would not even pay £2 for these items.

Cheap Chinese rubbish. Took 10 days for delivery even though listed as a uk company with the items in stock. Listed as ‘linen’ but actually 85% cotton. Don’t waste your money.

Avenue is now fullbeauty brands poor everything. I bought a dress for my birthday it showed delivered yet I was home the whole day noone knocked my door. I went to chat see if they can sent me another one instead they told me they cand do it until I fill affidavit and mail to them. Do u realize how this is expensive to a customer? That marked my loss and my last order on avenue or woman within or romans

I ordered at hat which was sent promptly but I was then required to pay £40 in customs and excise fees The hat itself already cost £130 and I would certainly not have ordered if I had known how high the fees are . The foldable Izzy hat is fine but probably not worth what I paid for it

Nicht zu empfehlen, enttäuschender Service

Ich habe online bestellt, da ich den Shop aus Würzburg kenne. Leider war die Onlinebestellung eine absolute Katastrophe. Ich warte seit drei Wochen auf meine Lieferung und habe bis heute keine Rückmeldung vom Kundenservice erhalten. Ich werde dort definitiv nicht noch einmal bestellen.

Leider auch enttäuscht , Qualität ist angemessen aber wirklich nicht herausragend.
Was am meisten stört, Rückerstattung kommen nicht erst nachdem mehrfach geschrieben wird- alles dauert ewig - wenn man bestellt dann passiert erstmal locker 10-14 Tage überhaupt nichts.
Leider enttäuschend

Bad panty quality, lining in middle of panties came off. They are not made for plus size!