AVS Fencing & Landscaping Supplies - Peterborough Avis 

Really helpful team at the Peterborough dept. They could not have done more for me. Thank you.

My husband and I ordered a metal side lockable gate from AVS. My husband had correctly measured the gap for us to get advice on which size would be suitable, gave the gate gap size to a salesperson who confirmed the smaller size would be the correct size. Sadly not so, when our contractor arrived to fit we have a gaping space, so not only were we misled with sizing, the salesperson also didn't order the correct length of fence post which was too short for both sides! After making calls to AVS and continually being informed someone would call back, surprise no-one ever did! My husband called in today to see if he could get answers, no they can't do anything again. They aren't prepared to get the gate changed plus the correct sized fence posts, my advice is to avoid like the plague if you need advice from this company! We've now wasted £600+. I wonder if AVS will respond???

THIS HAS NOW BEEN A FURTHER 7 DAYS WITH NO RESPONSE APART FROM YOUR AUTO GENERATED REPLY TO MY EMAIL STATING A REPLY WITHIN 48 HOURS, TO AVS EMAIL AS REQUESTED IN YOUR TRUST PILOT RESPONSE. PLEASE RESPOND BY RETURN

Awful. The managed to mess up every delivery i ever had. The staff don't care. It took me 45 minutes to get 2 sheets of plasterboard one morning. i was one of 2 customers waiting. I have complained to Mark the GM whom over 3 weeks ago told me he'd investigate and call me back. He has failed to do so despite me chasing him, several times. The irony is that my feedback is around them making promises they don't keep and then Mark the GM does exactly that. You know what they say, it comes from the top. Awful manager, awful minions. Save yourself the hassle and find a company that understands how to operate professionally.

I ordered 7 fence panels with a 3 to 5 day delivery. After day 6, I called the Peterborough depot to get an order status update. After a long wait I was told they weren't in stock. After another wait I was asked whether I wanted the following Monday or Tuesday delivery! I wondered if this would have happened had I not called.
I opted for Monday. At 1pm I called again to see if I could get an approximate delivery time.
I was told a couple of hours.
The delivery arrived and I asked the driver if he could drop the panels on my drive, close to the fence (about 5 metres from the truck) The driver said no, it would be a kerbside drop only. Then he asked if I would help! I refused. I'm disabled and unable to lift. I opted for delivery so I wouldn't have to pick them up.
The driver then dropped them about 2.5 metres to where I wanted them!
After he left, my neighbour put them in my garage where we noticed that one of the panels was missing a top weather capping length.
Sorry I bothered this outfit and won't be using again.

Great service, very informative, friendly and polite. Delivered everything I needed to repair my damaged fence within a few days.

Good products a good prices helpful staff good all round

Items arrived in good condition and on time, I had ordered the wrong hinge, but they where very helpful on the phone and was able to swap out for the correct one.
The gate I ordered looked as good as the photo. Very pleased

Great service. The delivery person was very helpful and it was good to see they engage with the customer.

Delivered with efficiency and politeness.
Gary at Peterborough site called back promptly and kindly a couple of queries I had with clarity.
Good customer service

Unfortunately when having ordered some privacy fencing, it didn't arrive within the 3-5 days, when i called to enquire, i was told it would be shipped on the following Tuesday, then later on Tuesday afternoon i called to enquire again and was told it had been moved to a Thursday delivery. Then on Thursday i was called by AVS to say the delivery had arrived their end, but it was the wrong fencing, and that the fencing i had ordered was no longer available. They did offer alternatives, but i declined requesting a refund, which did come back within a week.

Could have done with some info about delivery date and time. Otherwise, all good.

Quick delivery, good price, high standard customer service ! A+

Ordered sleepers, (second order), 24 in total. Delivered much quicker than expected and each delivery person was polite and dropped them at a convenient spot on the drive. Great service and value. Knowledgeable staff too.

Unfortunately with my order they substituted me for a different size decking boards without asking

Pole had a split from top to bottom
Wasn’t offered a choice so maybe my fault for going just before closing in a Friday when they could get away with this

Delivery driver followed instructions perfectly very pleased as no one was in when delivered.

Well on time, helpfull customer service, friendly people on phone,polite, phoned me on morning of delivery, placed products where i wanted them absolutely faultless service will use this company again thank u kind regards novak...

Everything went smoothly and my fence looks much better now!

All good, thank you

Easy to order
Replied with delivery date within a few days
Delivery on time and placed in places we needed to get to. 5* will be ordering again 😀