Balfe's Bikes - Gatwick Showroom Avis 

Proper bike shop, staffed by enthusiasts not just sales people.

Very disappointed with this company. Ordered 2 bikes @ £800 each and when they arrived we could not believe the height of the seat despite it being at its lowest position. Had a right game trying to get the seller to pay the carriage charges to send the bike back. Totally regret using this company but want to warn others that the bikes are not true to size. We bought the bikes and chose what we thought was the right size for our height guided by the online Sizing guide for the company. The seats were at least 4 inches too high and was totally impossible to mount the saddle. Despite telling this the company they still classed this as not a fault with the bike and refused to pay carriage charge to send them back. Go elsewhere is my advice!

Everyone at Balfe's are super helpful and very knowledgeable and this very nearly became a five-star service rating. There was some mix-up with the order I asked to collect at Gatwick, but when I got confirmation, it said it was being delivered. I then rang up customer service, explained, and they said that it would be changed to a collection from Gatwick. I then received a message saying it was ready, but when I arrived at Gatwick, they said that the bike was flagged for delivery and it wasn't quite ready. But they were apologetic and said that they would have the bite ready for me to take, which it was. I should have thoroughly road tested the bike before I left, but apart from a short ride around the car park, I never. A week later, on a longer ride, I discovered that some of the gears weren't properly aligned on the rear cog, and that was frustrating, as they kept slipping. To be honest, I think that if there hadn't been the mix-up with the order being collected, and if I had taken more time to road test the bike before I left, it would have been identified and they could have remedied it at that point. So in summary, it's something that could have been avoided. It wasn't the end of the world. It was a bit frustrating, and both me and Balfe's could have done better. So I've rated them 4 out of 5, and I rate myself 2 out of 5.

Always get great service at Gatwick branch

The team were very helpful while in the shop, but the absence of knowledge as to how my order online was being handled was frustrating.

First of all they said it was available for pick up on the day.

Then said it wasn’t so I should pick it up later on in the week.

They then sent me confirmation the bike would be delivered.

They then cancelled the delivery and reverted back to in store pick up.

When arrived at store after a two hour drive they said it wasn’t available- 15minutes later said it was.

One arm is definitely not talking to the other!

Great place to purchase a bike. The staff knowledge is excellent and the after care is the best around. The prices are competitive and a they have a great range on site.

Excellent customer service, went above and beyond, I couldn’t have been happier!

I brough my bike in for a chain replacement. Both Dan & Nick at the Gatwick store could not have been more helpful. The chain was fitted within 30 minutes, and Dan also fixed another minor issue he had observed on my bike. Thank you, guys, excellent service.

1 item shown online was in stock and staff were very helpful

Great service, seem to be there every Saturday.

Found it really easy to use the website to order what I was after and even better that I was able to collect it from the local store

Honestly, the Balfe's team are awesome. Hat tip especially to Dan who made my broken bike work again. Pragmatic, enthusiastic, and knows his way around a bike. Bravo.

Bought my bike from Balfes a few years ago and always bring it back for work or services. Fab team, always helpful and lovely!

Very helpful thank you

Bike reaired fast , efficiently and at reasonable price.

I needed bearings in a front hub of my Trek. I dropped it off late on Saturday and it was all done by Tuesday. On picking up, I was getting ready to pay when I was told it was repaired under warranty. I didn't even mention that at drop off. The staff were exceptionally helpful and friendly and I ended my Tuesday happy.

I was well impressed with your services.

Steve was brilliant at Balfes excellent service when I purchased my new valdo bike

I took my sons bike in for a warrently claim due to accidental damage to a Roval rear wheel. The team were fantastic and repaired the wheel free of charge at their own expense to avoid a wait for a warreny claim to proceed. Great service.