Balfe's Bikes - Gatwick Showroom Avis 

First time visit to the bike was fantastic. Truly helpful staff. Answered my question. And found the right bike. On my return to collect the bike a senior member of staff. Came across as unnecessary blunt and rude on multiple occasions. Not only towards me but to staff members working the shop floor. If I had this interaction when I bought the bike I wouldn't have bothered

Great assistance and understanding. Ian in the store dealt with swapping over the shoes ordered in error due to incorrect information on the website. Great customer service.

It is a great shop (Gatwick), very happy with my bike and how it was built. Nothing negative except perhaps when I was given a date for collection no one seemed to know where my bike was, and by mistake it had been put on display for sale. Also, no one told me my new bike would be tubeless, no indication anywhere. Again, a couple of mistakes but overall it doesn't shadow my experience. The staff were friendly and approachable.

Big selection of products, very competitive prices and very friendly and helpful staff.
Keep up good work

The store was ultra busy as it was a bank holiday but once someone was free to help they were super helpful and sorted a demo ride in store.
During pickup they helped sort out the paperwork, setup the bike, offered advice and helped get it in the car. This was particularly useful as some of the software transfer for the ownership of the bike wasnt working initially.
Over both visits they were helpful and friendly, didnt rush me or others and patiently dealt with questions - I will be using them again!

New bike was ready early, whole order process was simple, no problems at all

Great service from very knowledgable staff made spending all my hard earned cash that much easier

I so appreciate all the help and assistance that all the team gave me in picking the right bike and getting the delivery sorted so far away
Big thanks Graham

Thanks Steve and the team at Balfe's Gatwick for your warm welcome and advice with sourcing a lowrider front pannier rack for my Cube Editor.

My bike was in for a service and I cannot speak too highly of the service.
The staff were great communicators and the small problem with my bike was dealt with.
The entire process was pain-free and more than satisfactory.

Staff always really helpful and knowledgeable about products

very helpful staff.
my bikes were delivered on time at a great price.

Placed an order on 20 April 2026 with a note that delivery would be in 3 days and with 48 hours parcel force

By the end of April the parcel have not been despatched
The parcel finally left your shop on 6th May
Apparently my residential address is not identified for parcel force, and returned the parcel to yourselves

On 7th May I cancelled the order and have now been refunded
I will not be use Balffs again
Nightmare

I have dealt with Balfes now last 3 years, always a pleasure and great service.

Attentive staff and good service. Ian delivered my bike and was great, making sure I understood everything and had all I needed before he left. Thank you!

Very helpful staff

Excellent service and great advice. Would definitely recommend to others.

I received unprofessional service and substandard workmanship from Balfes Bike Collection Service.

My bike was collected for a general service on Friday 27 March 2026. At the time of collection, I clearly highlighted that the rear mudguard was broken and required replacement. The collection engineer acknowledged this and assured me that the workshop would be informed.

However, on Wednesday 7 April—11 days (8 working days) later—I received a call from your workshop outlining the required work, and the replacement of the mudguards had not been included. I raised this omission immediately, and I was assured that a new set of mudguards would be added to the job for approximately £50.

On Friday 10 April—12 days (10 working days) after collection—I was notified that all work had been completed and was asked to pay £324.94, which I did promptly.

Delivery was initially scheduled for 16 April and, at my request, rearranged to 17 April. Upon delivery on 17 April (16 days / 14 working days after collection), I discovered that the pedals were missing. After contacting your service team, I was told they would be delivered and fitted the same day.

When the pedals were delivered, the engineer identified further serious issues: the bike rack had not been reattached, and the newly fitted mudguards had been installed incorrectly, causing them to rub against the tyres.

As a result, my bike was returned to the workshop for corrective work. This sequence of events demonstrates a clear lack of care, attention, and quality control. What should have been a routine service has instead been prolonged, inconvenient, and unacceptable.

I was without my bike for four weeks, with no clear indication of when it will be returned in a satisfactory condition. This level of service falls far below reasonable expectations.

Given the extent of the issues and the inconvenience caused, I requested a full refund for the service or compensation.

What I received was an apology from Balfes and a commitment to reviewing internal processes around job logging, parts identification, quality control checks, and communication between collection, workshop, and customer updates.

I will not be using or recommending Balfes in the future and would urge anyone thinking of using the service to think long and hard.