Balfe's Bikes - Kingston Avis 

Hi, I had a bike accident which required the brake lever to be replaced. I walked in to get a quote. I got tild I can drop off bike whenever to get it fixed. Came back a month later got told they don’t have time that day. I than called to rearrange, got told that I have to use the booking system. I used the booking system, booked a day 2 weeks in advance. Described what needed to be done. Stated brand, type etc. of my bike which they also sell. Turned up to drop it off for repair and they told me it would take 4 to five days as they have to order parts first. Why was that not the case first time I came. Why did they not call to check? They had the info 2 weeks. This is extremely time consuming. Will now get it done somewhere else or do it myself.

I had a great experience. The item I was looking for wasn't widely available, but it was in stock here at a competitive price. Delivery to the store for collection was quick, and the whole process was smooth and hassle-free. I'd be happy to shop here again.

Great service. You were extremely busy and work did take 3.5 days. Thanks to Can and Scott who were very professional, clear and friendly.

Excellent advice from staff, explaining what are the best options for repairing my bike and then doing the repair fast

Good customer service
Good quality of bicycles
and accessories.

Always a great and helpful team.

quick and good service provided.

Friendly, prompt and courteous service

Friendly, compétant and clear communicators. Great to have people that know what they’re doing and do it with enthusiasm, giving good advice based on their expertise.

Helpful staff unpacked the Ortlieb panniers I was interested in prior to purchasing.
Excellent panniers - very pleased with them

Helpful, friendly. Went beyond what a chain would do to support. I will recommend and definitely return.

A great service. Kept me informed of additional work. Bike spinning like a dream.

Helpfully service and advice.

Great service. Very upfront and honest about what was needed to service my bike. The staff were very knowledgeable, clearly know what they are doing and are happy to advise to try and save you money instead of spending, if they can.

Communication was excellent. Expectations set clearly as to what works would be required. Length of time in workshop was a couple of days so well within timeframe given. Friendly staff who knew their stuff.

Comms weren't great in terms of how long the replacement of a set of Shimano breaks would take, in the end it was 2 weeks. If I'd known that when i dropped the bike off I mayve gone to Evans (which is virtually next door) or Halfords.
Also when I got the bike back the tires were a bit deflated, now I know pumping the tyres up is not part of the replacement brake service but jeez that would've taken you 30 seconds and would've made me feel like they actually gave a sod about the bike and might've made me feel like I'd go back again. As it stands I'll seek out another repair shop next time.

Quite frankly I don’t know whether to laugh or cry about the experiences - the saga - I’ve had buying a new bike and accessories in your Kingston shop, it’s surreal how so ridiculous it has been, like a comedy sketch gone wrong, almost nothing has gone right and it’s still not over. And when it is I really really hope I’ll never have to go back again!

The staff immediately accommodated me to get a puncture repaired on the same day. No fuss, no issue. Excellent service.