Balfe's Bikes - Waterloo Avis 

work was great. the bike came home clean and pleasant to ride. the staff are friendly, kind and professional. The cost was bit high but service delivered was great.

Most of the self service jobs done by the staff at the store on behalf of myself. That was quite satisfying for a visitor.

Super friendly assistance in swapping out a broken pedal. True sign of a Balfe’s experience

I went to the shop 3 times to discuss bike options. On each occasion the staff were very helpful and knowledgeable. I was able to test ride my chosen bike which is a great facility.

Brilliant staff and service collection from Waterloo

Friendly and efficient service for addressing a broken rear hanger

Bought a bike there using the cycle scheme. I thought it was going to be a real pain to get sorted, but everyone at Balfe's was super helpful and friendly. 10/10 would recommend to anyone.

Excellent customer service as usual.
Thanks to the guys at Waterloo

Such an easy interaction with gentle, nice staff, job done, messaged me when it was, good price, easy collection. Just a breezy experience all round.

I took my bike in for a repair on my brakes, as they were noisy and spongy. After a couple of hours, I got a call back from the bike technician explaining the issues and the options to fix it. I was kept informed throughout the process, when the parts arrived in etc, and got my bike back in a week's time. Bike rides great and the brakes feel better than before!

Added bonus, the great music that they had in store!

Speedy and efficient

Popped into the shop on The Cut to get my tyres pumped & seat adjusted on a second-hand bike. I didn't catch his name, but super quick & helpful service :) thank you!

I used the click & collect service to order some lights. My order was ready for me when I arrived. All very painless and saved me the delivery charge.

Best bike shop in town!
The staff are always so friendly.

They have always had a very good service and are keen to be helpful and give you the best advice for the requirements you have. The only reason it is not a 5 star review this time, is because when collecting my bike, the team in the shop on that time was in a hurry to dismiss me, and I had to ask for help with the bike fitting, to adjust the handle. It did not feel natural, I had to keep pushing for this service.

Excellent Service
Excellent team at Balfe's. Super helpful with everything helping with every aspect of my order.
Friendly staff always willing to help.
Many thanks!

Could have communicated much better about when my bike would be available for pickup. Yet the work was done well, staff friendly and helpful. Would go back. Just communicate more proactively.

I had a great experience with this bike service! The team was professional, friendly, and really knew what they were doing. They quickly found the problem with my bike and fixed it perfectly. The gears and brakes now work smoothly, and the bike rides like new again. The prices are fair, and the communication was excellent throughout the process. I highly recommend this place to anyone who wants quality service and honest people.

Took my bike the other day for help with a broken basket and received immediate, efficient and friendly help, sorting the issue in no time !