Barclaycard US Avis 

To start out decent card but then every year got worst. Been a card holder for almost 20 years, bill always paid in full. About the last handful of years constant fraud on card, not just once but multiple times a year. This meant constantly having to get new cards. Here recently sent us over the top and will be canceling our cards. DO NOT, I REPEAT DO NOT waster your time like we have been

I wanted a Wyndham credit card, but its impossible to apply to get one. I had to physically mail in utility bill, SSN card pics and Drivers license pics. Then they got them and said my pics werent acceptable when i called them on phone. I asked why and they said they dont know. I asked what can i do, and they said they dont know. I just canceled my application. Their service is pre-internet and mobile phone era. It's crazy.

This is by far the worst credit card company i have ever worked with. The people that answer the phone on the customer service line lack any intelligence and tell you lies that they have clearly been trained to tell. it's amazing they are even in business. I have had one of their cards for a store I shop at for over 10 years. Barclays bank never ceases to amaze me with their unethical practices. I can not figure out why the store doesn't find a different bank to manager their credit cards. It must be the kick back the store gets from Barclays unethical practices that keep them tied to the Barclays.

We were overcharged by a taxi driver in Paris. The correct amount should’ve been nine euros, but the bill came through for €900. We contacted Barclay and put in a dispute. They investigated and came back with information that we had touched using contactless payment and therefore we had to pay the €900. Interestingly, the proof that the company gave them for the bill demonstrated that it was for somebody else, it was a six day rental instead of a six minute rental, it didn’t have our name on it, it didn’t have our signature on the receipt. This was from their own investigation department and yet they still said that because we had used the contactless payment and touched the card to the reader that we were responsible for the €900. We asked them to reopen the case, sending back their own information showing that it was not our charge and they once again said no you had touched using the contactless payment for the amount and so you have to pay the €900. Now they have said that because it’s been settled, the dispute has been archived and they don’t even want to reopen it for us. So we are very unhappy with the service that we have been getting from Barclay because it really hasn’t been much service. We really do not understand how they can have their own department find the evidence that shows it wasn’t our charge and yet still say that we have to pay for it.

I would like to go e ZERO stars. I have been a long time customer of Barclays. I have been in good standing making 3 times the payment using the card regularly despite high interest rate. I never even complained about the interest rate going up and up. I go to use my card today as I use this card regularly and it was DECLINED. I panicked my blood pressure went through the roof and I had a panic attack before I could even call them thinking omg someone hacked and maxed my card (my balance was under $300 with a limit of over 2k. I called in an absolute panic and they said oh it looks like your card was closed two days ago. Ummm I didn't close it. Why was it closed. They gave me vague answers about high balances on other cards or something. I was in great standing with them. To do that to a loyal customer they have had for many many years is unethical and the blindside was absolutely unprofessional. I now have learned this kind of blindside thing is the norm with them. How humiliating to get to a register to pay and have your card decline. You heart racing thinking omg it finally happened someone got my card info and used it. What a crooked ass company
DO NOT DO NOT DO NOT ACCEPT A CREDIT CARD WITH BARCLAYS AS THE BANK. .IF YOU HAVE... CANCEL IT AND FIND A DIFFERENT CARD WITH A DIFFERENT BANK. I needed that card and to have something like this happen unexpectedly with no warning and no firm reasoning is just wrong.DO NOT ACCEPT A CREDIT CARD WITH BARCLAYS AS THE BANK. I will make it my mission to share this info to help others avoid it.

Worst company and incompetent!!! I disputed a transaction and provided evidence that I was due a refund. The company closed my case without trying to get the money back from the vendor on my behalf. I even escalated to the presidents office and still no results! Don’t ever get a credit card from Barclays!!!!!!!!!!

Worst Card Ever. They don't give you credit when you pay your account, in full, online. They put a hold on your payment for up to a week and decline your purchases till some undetermined date. Going to use my points and cancel this card ASAP.

Barclays is the worst. Because there was a possible fraud when i tried to use on priceline. Called to unlock since I’m primary . They need to call the number on file to ensure it’s me, which i no longer have. Couldn’t update after a change in phone number as the app also locked me out. Have to send in documents- ssc dl utility bill in my name( which is not it’s in husbands name) passport (don’t have one) bank statement. Send both fax and priority mail. Still not good enough because the seal on ssc and dl is faint.
Been over a 9weeks after resending.
Btw. Their time is eastern time. Asked to close the account again you need to send the acceptable documents. Well guess not gonna use the card ever again

If I could provide a negative zero I would. I tried booking a trip on the Jetblue app last year and there seemed to be something wrong with application and indicated for me to contact a live representative to finish my booking. I booked the trip with a rep. and later found out that I was charged a $25 fee when I called Barclay to address the situation, a rep stated that I had to pay although the application was down and was extremely rude and went back and forth with me. This is unfair to a customer and its poor customer service.
A current incident regarding a charge dispute claim. My claim was apparently closed because I missed a phone call. I hardly pick up unknown calls because of scam calls and no one left me a message. This is so unprofessional and I will definitely close my account and go with a another CC that offers flyer miles.

Poor Experience After Being a Long-Time Customer
I’ve been a long-time customer of this bank and expected better treatment from a company I’ve trusted with my credit for years. Unfortunately, my experience with their credit card has been very disappointing.

Consumers should be cautious when using this bank’s credit card. In my experience, they can significantly reduce your credit limit, leaving you with very little available credit and potentially making the card appear nearly maxed out—even when you have been responsibly managing the account.

This kind of credit-limit reduction can have a serious impact on your credit utilization and overall credit profile. Long-time customers should not assume that years of loyalty will protect them from sudden changes to their available credit.

My advice: be careful, monitor your credit limit closely, and don’t rely on this card as your only source of available credit.

Are they trying to get rid of customers? I have used Barclaycard for years. Recently. due to a disputed transaction they requested I send them copies of my passport, drivers license and social security card in order to reinstate my now blocked account. I did, hard copy by mail from high resolution scans. They refused to accept them, saying they were illegible. After an hour talking to people at Barclays, all of whom sounded like robots and actually sort of were because none of them had the actual power to fix this and were apparently totally beholden to a security policy that blocked them from interacting with me as a customer. I gave them all the info they would need to verify who I am, mother's maiden name, address history. They already have my voice from voice recognition tech. So goodbye Barclays. Probably a good thing except unfortunately I will lose my accumulated miles.

I would rate zero if possible. Very frustrating first experience with Barclays and the Carnival Rewards Mastercard. I was approved for a 4,500 dollar credit limit, received and activated the card, and on that same day went to Sam's Club to use it for the first time. I tried to make a 611 dollar purchase, but the card was declined. I called Barclays and spoke with two representatives. The first said the hold had been lifted and told me to try again, but it was still declined. The whole situation wasted about two hours of my day and was embarrassing at checkout. I was then told I need to provide additional documentation, including a faxed copy of my driver's license. Until I provide that, the card remains on hold and is essentially unusable. I've had other credit cards over the years, and never had to send documentation just to use a newly issued card. One of the main reasons I got this card was for the rewards and Carnival stars. I was trying to work toward the 50,000 point signup bonus by spending 1,000 dollars in the first 90 days. Because the card was declined, I couldn't make the purchase or earn the rewards and stars I was trying to work toward. Very disappointing first experience with Barclays.

Absolutely disappointed and livid about my terrible experience. I will be paying off my balance and then canceling my card because I have zero interest in doing anything with Barclays. I contacted customer service about sending a purchase to the incorrect address. I contacted them within less than 24 hours. The representative confirmed that we applied to get the order canceled and that I would be notified when it is approved. I then contacted them a day later to confirm it was submitted and he said it was and that it would be approved. It never was and the order was still delivered to the wrong address. I called customer service and asked for the charge to be disputed considering my efforts to get it cancelled and the lack of honesty from the representatives I dealt with. I just got a notification that the dispute was denied and it’s because I apparently “had the opportunity to return the items”. How would I have been able to do that??? It wasn’t even delivered to my house or an address that I even had access to. I would have just sucked it up and paid it if I didn’t make any effort to resolve the issue. But I put in so much effort just for this terrible company to slap me in the face. I am a college student who just ordered some clothes for my graduation ceremony and instead of paying $100 I now have to pay $200. I don’t have that type of money. This multi million dollar company sure does though.

NEVER consider having a card with them!
They “invite” you into applying through different channels like Priceline website, then they dig into your credit history leaving a damaging pull, and only THEN they tell you to mail a copy of your SSN card, photo ID and other highly personal docs to a wired PO Box address for “extra verification”. Calling them to inquire would not be helpful or just waste your time.
Brief - I’m glad my Barclays story ended not even having started!

Ive held a Barclays MC for close to 20 years. I’ve never missed a payment and pay a lot more than my minimum payment due. My card was up for renewal and I received a letter stating that my credit card was canceled! I called to inquire about this and was told I have no appeal? I said you do realize you stand to lose money from this practice. They don’t have any explanations or seem to care. Good Luck to your future

This is definitely the worst Bank I have ever dealt with. I got the JetBlue card. They wanted me to use it so I can reach my bonuses. I charge $10,000 they lock my card. I called to verified told him it wasn’t fraud sent them all the information they wanted a week later the account is still locked. I paid them in advance for all the charges. Call them after I paid and asked them why my account was still locked. I could not get a straight answer. I have perfect credit for the last 25 years. I have over 10 major credit cards and I owe less than 3% across all of them. I am what they call a perfect customer with not a single late payment in my history. This card has caused nothing but aggravation. I called them and told them I want them to refund my 499 yearly fee and close the card which they did and I could not be happier will give my business to a more capable bank.

All I wanted was to change my "Secure Pass" info from my E-Mail info to my phone number instead. { I was having problems with my E-Mail account ). After talking to someone who I could hardly understand, and spending @ 20-30 minutes looking for someone to solve my problem, I just gave up. This was just a P>O>S> waste of my time. I will be so glad to finish paying off this card balance so I can shred my Barclay card.

The worst customer service. Dispute resolution is a clown circus. They can’t get their story straight and provide ZERO support for bad purchases. Had them for years for zero foreign transaction fees but am now done with them. RUN AWAY quickly.

I opened an account a few weeks while shopping. After I received my card I was wondering if I were to receive email notifications. I called. They are rude, unprofessional and outrageous...I stated my concern and they wanted me to verify all over again the same repetitive information. My email was not the one on file. I had a huge issue with this because sensitive information is shared. After 7 calls in two days spamming iver 10 hours my card is locked and I am on the fraud list and with explanations.I have had nothing but trouble with these people. I will pay my 280 bucks and be do e with them...i would not suggest this bank.

0% interest offer was mailed to me as a current customer. Processed the offer on the app. Barclay cancelled the transfer without cause. They stated I could request again after 7-10 business days when it would be cleared off my account, BUT the second request had to be processed before the deadline which is not possible. Barclay gave me three different reasons and three different dates of cancellation. HORRIBLE CUSTOMER SERVICE and competency.