The whole experience was relaxed, with no pressure selling.I never felt like I was just another customer or that I was being rushed. I was given plenty of time for a detailed eye examination, and genu... Voir plus
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Thank you to the team especially Kelly for always accommodating us without feeling rushed. My daughter's always looking forward to have her eyes checked because of the team's warmth and kindness. Step... Voir plus
L'entreprise a répondu
After the eye test at Polegate yesterday the optician squeezed in an extra test in order to refer me to the hospital since there was a query to be checked by the hospital. I was unable to find frames... Voir plus
L'entreprise a répondu
The staff were friendly, professional, and very helpful throughout the whole appointment. The eye test was thorough, and everything was explained clearly without feeling rushed in any way. As it happe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opticien
- Fournisseur de lentilles de contact
- Centre d'ophtalmologie
- Grossiste en lunettes
- Magasin d'appareils auditifs
- Magasin de lunettes de soleil
À propos de Barracloughs the Opticians
Écrit par l'entreprise
We are an independent group who have been caring for eyes for over 68 years. Established in 1957 by Frank Barraclough in St. Leonards and later joined by Peter Stiles, we gained a reputation founded on expertise combined with a kind and helpful manner.
Investing in the latest technology and equipment such as OCT imaging and Optomap® retinal scanning and keeping the practices modern and up to date has all helped in passing the 65 year milestone.
However, a significant contribution has been made by the people working in the company and a large proportion of our staff have been with us for many years enabling them to build excellent relationships with our clients. We're proud of the solid reputation we have built up over the years and will continue to deliver the very best possible service when it comes to eye care and customer care.
Book Now Our website OCT Imaging
The Barracloughs Promise
Écrit par l'entreprise
- You'll see, we care
- As a trusted independent optician, we've been caring for eyes for over six decades. Our commitment to excellence and customer satisfaction has been a cornerstone of our business since our founding in 1957.
Coordonnées de contact
Head Office: 41 Western Road, TN40 1DT, Bexhill-on-Sea, Royaume-Uni
- enquiries@barracloughs.net
- www.barracloughs.net
Trusted in East Sussex for over 68 years
4,8
Excellent
722 avis
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A répondu à 100 % de ses avis négatifs
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Everything pleasant and professional
Everything pleasant and professional. So pleased I returned to this opticians.
Was with Vision Express for 2 bit years. Such a scruffy environment with quick in and out.
12 mars 2025
Réponse de Barracloughs the Opticians
This is lovely feedback Penelope! Thank you so much for sharing and we're so pleased you returned to Barracloughs 🙂 You know where to find us should you have any queries with your vision.
Thanks again and we'll see you next time!
AMAZING STAFF
The gentleman who did my eye test, I don't know his name, was amazing. He was informed me of everything that was being done, every step of the way. And the lovely lady, again I do not know her name , who helped me choose my glasses, was amazing, happy, helpful and very friendly. I absolutely love going to have my eyes tested here because all of the staff are SO FRIENDLY AND AMAZING
4 décembre 2024
Avis spontané
Réponse de Barracloughs the Opticians
This feedback is just wonderful to read, thank you so much for taking the time to write this.
We're really pleased to hear that you were pleased with your visit and the service received.
Thanks so much for choosing Barracloughs and we look forward to your next visit!
Always very helpful
15 mars 2025
Réponse de Barracloughs the Opticians
Very kind Doug! Thank you very much for sharing your feedback.
It's lovely to hear this and we look forward to seeing you again!
Réponse de Barracloughs the Opticians
Very kind words Mrs Hazell! This really made us happy - thanks for choosing Barracloughs and we look forward to seeing you again! 🙂
Barracloughs truly deserves five stars
The optician who conducted my eye test was very
thorough, explained what she was doing (and why) at
every stage. Totally professional, but also with the ability to put me at my ease so I felt relaxed and confident I was in 'good hands'.
I was also very pleased with the help I received in
choosing my new spectacles. Not at all rushed, and
never felt pressurised in any way.
The customer service given by Barracloughs is second to none, in my opinion.
6 mars 2025
Réponse de Barracloughs the Opticians
Mr Edwards, this review really did bring a smile to our faces! Thank you so much for taking the time to leave such wonderful feedback.
We really appreciate you choosing Barracloughs and look forward to seeing you next time!
if you need us in the meantime, you know where to find us!
Very thorough examination
Very thorough examination. Pleasant, polite and helpful staff.
28 février 2025
Réponse de Barracloughs the Opticians
Thank you so much Mrs Oldfield! All these points really make us happy - we're pleased that you were satisfied with your visit and look forward to seeing you again next time!
Réponse de Barracloughs the Opticians
And very nice customers! Thanks Simon, this is lovely feedback and really helped us start our week with a smile!
Thanks for choosing Barracloughs and we look forward to your next visit!
Efficient and professional
ALL THE STAFF WERE VERY POLITE AND UNDERSTANDING. THE EYE TEST WENT SMOTHLY AND EFFICIENTLY. I NEEDED AN UNEXPECTED NEW PRESCRIPTION SO GLAD I ATTENDED THE COMPANY
4 mars 2025
Avis spontané
Réponse de Barracloughs the Opticians
We absolutely love this feedback, thanks so much for taking the time to post your experience!
If you have any questions, you know where to find us - thank you again for choosing Barracloughs.
Great experience
The optician I saw was really knowledgable despite some weird issue with one of my eyes. He was also very kind and put me at ease.The lady I saw who took me through the prices of choosing and ordering glasses was lovely and really helpful.
28 février 2025
Avis spontané
Réponse de Barracloughs the Opticians
Fantastic feedback, Emma! Thank you so much for sharing and also for choosing Barracloughs - it really means a lot to us. It's lovely to hear that you were made to feel at ease too.
Thank you again and we look forward to seeing you next time!
The best Opticians in Eastbourne
Excellent service as always, friendly helpful staff, delighted with the service I received.
26 février 2025
Avis spontané
Réponse de Barracloughs the Opticians
Wow, what a title for this feedback - thank you Brian! That means the world to us, as does your loyal custom. Thank you so much for choosing Barracloughs as your opticians in Eastbourne.
We look forward to seeing you again!
Definitely recommend
What an amazing optician Stephen is.. very thorough.. and the lovely receptionist, think her name was Claire, was so lovely and helpful
I’ve been coming here for years, I wouldn’t go anywhere else
13 février 2025
Avis spontané
Réponse de Barracloughs the Opticians
Janet, your kind words are truly appreciated! We'll be delighted to share them with Stephen and the Bexhill team.
Thank you so much for your loyalty to Barracloughs and we look forward to welcoming you back next time!
Child eye examination
The appointment for my child's eye examination was brilliant.The optician was thorough and caring and my child was helped to feel very calm.The assistant for the after care was very friendly and helped explain everything for my child and I'd like to recommend Barracloughs to anyone it is excellent!
14 février 2025
Avis spontané
Réponse de Barracloughs the Opticians
This is such a lovely review Karen, thank you so much for taking the time to share your experience and we are really so pleased to read that your child was made to feel calm throughout. We'll make sure that all the team involved sees your feedback! Recommendations are so valuable to us too, we really appreciate this (and remember you both receive a £20 Barracloughs voucher if you introduce anybody new to us!) see barr.ac/recommend.
Thank you again and we look forward to seeing you next time!
Good opticians.…
Just a very good optician and kind and helpful staff.Ihave used Barracloughs for many years and see lots of improvement. Probably a bit more expensive than some bigger opticians. But I would rather pay a bit more and have it near to where I live .
30 janvier 2025
Réponse de Barracloughs the Opticians
We love your honest review - thank you! Your loyalty is very much appreciated too, you've seen us for many years and it means so very much to us.
You can always count on us if you need any aftercare or advice. Thank you for choosing Barracloughs as your opticians in Battle and we look forward to seeing you next time!
Acted promptly on my eye problem and…
Acted promptly on my eye problem and referred me quickly
5 février 2025
Réponse de Barracloughs the Opticians
This is great Pauline, thank you so much for sharing your feedback. We're happy to have helped and look forward to seeing you again!
Thanks for choosing Barracloughs
Efficient & polite throughout my…
Efficient & polite throughout my arrival, appointment and payment.Nice explanation of what was happening and how my eyes were doing too
28 janvier 2025
Avis spontané
Réponse de Barracloughs the Opticians
Very kind words Mr Goddard, thank you so much!
We really appreciate your feedback and look forward to your next visit.
Thanks for choosing Barracloughs and we'll see you next time!
Good eye test but slightly confusing advice afterwards
I felt the eye test was extremely thorough and although I was not experiencing any sight problems my left eye had deteriorated and was given a new prescription.
I was a little confused when I later asked the reception staff about postponing having new glasses at a cost of over £900 until I tested my eyes in 6 months as advised by the ophthalmologist for a possible deterioration due to a developing cataract.
She checked my records and said the new prescription wasn’t very strong at all and if I wasn’t having any issues with my existing glasses I needn’t replace them at this stage. I have decided to take her advice.
22 janvier 2025
Réponse de Barracloughs the Opticians
Thank you for your honest feedback Mrs Todd. We're sorry for the confusion and will look into this matter, as we only ever wish for customers to leave safe in the knowledge that everything has been explained to them clearly. Please accept our apologies and allow us to look into this further to ascertain the details of the findings at your sight exam.
Thank you again for your review and for choosing Barracloughs.
It was fine thanks
21 janvier 2025
Réponse de Barracloughs the Opticians
Thank you for your feedback! We're really pleased to hear this.
Thanks for choosing Barracloughs 🙂 We look forward to seeing you again next time.
My 2 yearly customary visit to the optician
I was given full explanations and suggestions which I could follow up or not. The optician took note of my worries.
14 janvier 2025
Réponse de Barracloughs the Opticians
Thank you Mrs Basden-Smith! This is really great to read and we really appreciate the 5-stars!
Thank you for choosing Barracloughs and we look forward to seeing you again!
Nothing to add.
12 janvier 2025
Réponse de Barracloughs the Opticians
Thank you Michael! We love 5-stars and really appreciate you sharing 🙂 Thanks for choosing Barracloughs and we look forward to seeing you again next time!
Réponse de Barracloughs the Opticians
Thank you for this lovely feedback Susan! It really makes us happy as it's so important that you have everything explained to you during your visit.
Thanks for sharing and we look forward to your next visit 🙂
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